La-dateReviews 20,025

Dear Member,

Thank you so much for taking the time to leave us a review. We appreciate it.

It is true, our platform is quite expensive. However, we would like to bring your attention to the fact there is no need to pay for a monthly/annual subscription in order to use all the benefits. You only pay for the services you are provided with. You get to choose the services that are of your interest and control your spending on those.

You can continue to use our free membership and there will be no liability for a subscription. Since we have no subscription at all, we don't charge you without your approval. So you receive a unique opportunity to access thousands of the users' profiles absolutely for free, you can view their photos in the profile and photos that they send in chat to you without any credits required. Also, checking your chat box requires no payments at all.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Best Wishes,
La-date Customer Support

Dear Michael,
Thanks for sharing your feedback.

We are sorry to hear your experience didn’t match your expectations.
At this point, we would like to let you know that we would like the opportunity to investigate your feedback further.
Could you please contact us at [email protected]? We’ll work with you to help you on the matter you reported as quickly as possible.

Please note that our trusted users’ profiles are confirmed by verifying their ID and background. Firstly, in order to register, every trusted user takes a short video of herself holding her ID, stating the current date, and confirming her consent for the registration out loud. Secondly, we verify if the information provided in the registration video corresponds to her profile info. Our moderators check if it is the same person — both at the video and at the profile picture. Thus, we can assure the person you are talking to is the person you see in the profile.

Our affiliate partners make sure that there are no bogus profiles, that the user you look at in the profile pictures is the user you are corresponding with (such profiles have the label "Trusted User").

Please feel free to reach out to our [email protected] email with any further comments, concerns, or suggestions you wish to share.
We would love to make things right if you give us another chance.

Best regards,
La-Date Support Team

Dear Lawrencel,

Thank you for the wonderful review and for taking the time to share your feedback with us. Our priority is customer service and we are ecstatic that we met that mark! Kind members like you make our job a pleasure.

We will be glad to assist you in case of any additional questions. Please contact us via support@La - Date.com if any assistance is needed.

Kind Regards,
La - Date Customer Support

Dear Jim,

Thank you so much for taking the time to leave us a review. We appreciate it!

Let me explain the purpose of our website. La-date is an online-international communication platform. We provide our members with a fast and convenient environment to connect with new people.

Each user has different intentions on the website, but the primary focus is communication. That's why our platform is a perfect place to find interesting conversations and friends all over the world.

On our platform, you can connect with members from different countries in no time. We provide a safe space to initiate communication and share different ideas, traditions and knowledge with other members of the website. You may use our platform to meet new people and expand your communication bonds.

You can use the Search option at the top of the list of the members, registered with us. By clicking the “Filters” button, you can sort members by location.

Contact us via [email protected] if some questions pop up. We will be glad to assist you.

Best Wishes,
La-date Customer Support

Dear Tim,

Thank you for your feedback. We always consider any suggestions from our customers and constantly improve the website for a better user experience.

All our new members receive an offer of 20 free credits to try out our services upon registration. I have just checked and can see that you've received and used yours. I hope you had a good first impression. To continue communicating with other members of the website, please purchase credits on our website.

Please be informed that one of the main benefits of our website is that it is not required to pay to become a user and create an account on our platform. You can easily browse profiles and view profile pictures for free. However, in order to view personal photos or chat with our members, you will need to purchase credits
We realize that the website with 24/7 Customer Support, and separate departments for Billing, Investigation, and Tech Team has to set up such prices to some extent, meanwhile, we are always happy to introduce our bonus system to you that allows getting more complimentary credits each time.

Please contact us via [email protected] if any assistance is needed.

Respectfully,
La - Date Customer Support

Dear Philip,

What made you think members are fake?

I completely understand that chatting with someone online may raise doubts from time to time. You cannot check who is sitting behind the screen and that's what makes you feel so suspicious. The video confirmation is the main way to check whether the person is real. They have to confirm their identity by recording a video and showing her ID document on the camera.

Because of the abovementioned steps, we can be sure that there is no scam or fraud on our website.

If you've found somebody not trustworthy enough, you are welcome to specify the ID of the member and explain what made you think the person is not the one she/he pretends to be. We will immediately review this case with our Investigation Team.

We will be glad to assist you in case of any additional questions. Please contact us via [email protected] if any assistance is needed.

Respectfully,
La - Date Customer Support