Kohler CoReviews 27

Made an order on Kohler.com after getting my order in my cart, I then realize it was impossible to get a delivery date. I needed this in a timely manner by a specific date. I went ahead and place the order hoping to get a delivery date. Once I realized they could not give me a delivery time on the website for the delivery. I went to chat, They were clueless and told me to call the phone number. I was able to find the exact item from a dealer that gave me a delivery date so I place the order with them. Then I called customer service Kohler.com 15 minutes later after I placed the order. I ask to go ahead and cancel it because I can't get a delivery date and I found the exact same item from your dealer and they gave me an exact delivery date. He said let me call the distribution center because your order has already been escalated, after a few minute on hold he came back and said we're sorry your order has already been processed. When you get the item please call us and we will cancel it and you can simply return it over $700.00 charged to my card. Two days later now, I get an email, that says that it shipped and sorry they cannot cancel it, simply return it again. Furthermore, the dealer call and said there order is delayed, know I had to buy a third Kohler sink to meet my deadline.
Very disappointed with there technology and customer service. I would not recommend them as a supplier nor will I buy their products ever again.
Almost $3000 on my card and still no sink.

I placed an order for a replacement part that had no picture. They sent me the wrong color so I worked with an online support agent. They said they would have to contact the "sales floor" to get the authorization. I have waited a week, emailed twice, and still no response. Called today and the most unprofessional agent i have ever spoken with fielded the call. I think he was high as a kite. It was like pulling teeth to get any information, i literally thought he fell asleep a couple times. Anyway, good luck if you don't get the right item. You're better off just buying a replacement and praying that the return happens on the back end.

Originally installed a Kohler Clear Coat shower enclosure in my last apartment. Bought a house and the upper and lower rails are now too short. I checked out the Kohler website and could not find the rails. I called the Customer Service Department and in 2 minutes had the rails ordered and paid for. Quick, neat service with no hassel. Intelligent service reps. Waiting for the parts now to install in my house.