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Klaudena Reviews Summary
Klaudena sells ergonomic memory foam pillows designed for comfort and support. Their Derila pillow is made with adaptive material that responds to individual contours, promoting a restful night's sleep.
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Horrible, Horrible, Horrible. I bought two cushions and they are too thick for me. I tried to return them, and the customer service reps said, "please refer to #3, we will not accept used items". WTF? I had to open it to try it out, now I can't return. Bad people.
chair pad
Extremely pathetic customer service. I bought this product in late november 2024 for my father but they sent me a inflated pillow which wasnt rising even after 3-4 days, then i returned the product on december 10 2024, and it's 6th jan 2025 and i still havent gotten any refund or email, i keep messaging the customer service but they give me the same response always. No follow up email or anything. I keep having to message them. Its not worth it or worth the hassle this company can give you.
Dear Maya,
Thank you for bringing this to our attention. We apologize for any inconvenience caused and for not meeting your expectations. Your feedback is highly appreciated and helps us improve our service.
To assist you further, could you please provide the following details?
-The email address used for the purchase
-Your order number
-Your full name
Kindly send this information to [email protected] at your earliest convenience. We value your patience and are dedicated to resolving this matter and restoring your trust.
Best regards,
Klaudena Customer Support
I took the product out of the packaging and tried it for 5 seconds. It clearly does not fit everyone or every chair. I tried to return it and discovered they do not accept returns. This was quite a shocker for what I thought was a respectable company. I do not recommend doing business with them.
Dear Eugenia,
Thank you for bringing this to our attention. We truly apologize for not meeting your expectations and for any inconvenience this may have caused. Your feedback is invaluable and will help us enhance our service.
To assist you further, could you kindly provide the following details:
-The email address used for your purchase
-Your order number
-Your full name
Please send this information to [email protected] at your earliest convenience. We greatly appreciate your patience and are committed to resolving this issue and regaining your trust.
Best regards,
Customer Support at Klaudena
I ordered twice from this company, and some products (the seating pillow) were fine both times. But the lumbar support pillow didn't regain its intended shape after days from opening the vacuum bag it came in: the asymmetrical shape made it useless. They sent me a replacement for it, and the second pillow was even worse than the first one: the shape was not regained and it remained flat on one side, even more irregular than the previous one. I asked for a refund at that point, and they would not give me my money back unless I return the pillow *at my own expense*. Given it's a shipment to China, the cost to send it back equals what I paid for the pillow.
Really bad customer care, since the refund for a defective item cannot be treated as any other return (because you don't like the item or else). I will never recommend it again.
Dear Raffaella,
Thank you for reaching out to us. We apologize for falling short of your expectations and for any inconvenience this has caused. Your feedback is important, and we will use it to improve our service.
To assist you better, could you kindly provide the following information?
-The email address used for the purchase
-Your order number
-Your full name
Please send these details to us at [email protected] at your earliest convenience. We appreciate your patience and look forward to resolving this for you. Thank you for choosing Klaudena – we are committed to regaining your confidence.
Best regards,
Customer Support at Klaudena
Total Scam Job Company. I ordered 2 Seat Cushion and was Immediately billed for 4 instead. Tried to adjust order within 10 minutes and told it was was too late. Made several calls to their Customer Service and was promised credit back to my Card which never happened. I had to report them to my Credit Card and open a Dispute. Still waiting for promised e-mails that were never sent. THIS IS AN ABSOLUTE SCAM COMPANY- DO NOT FALL PREY.!
Dear Robert,
Thank you for bringing this to our attention. We apologize for any inconvenience and for not meeting your expectations. Your feedback is invaluable and will help us improve our service.
To assist you further, please provide the following details:
-The email address used for the purchase
-Your order number
-Your full name
You can send this information to [email protected] at your earliest convenience. We appreciate your patience and are committed to resolving this issue and regaining your trust.
Best regards,
Customer Support at Klaudena
Orded one seat cushion recieved 4 and was charged for all four.called them to return 3 cushions at that time i was offered 20% off of the three.said no i will send them back for a refund.they sent me an email with instructions for return.foud out i had to send them to lithuania which would have cost 44.00 plus a stocking fee.called them back to see if they would send me a return label,,they said no they coudn,t do that so i had to take the 20%refund,real great company know i no how they make there money,
Dear Renald,
Thank you for bringing this to our attention. We sincerely apologize for not meeting your expectations and for any inconvenience caused. Your feedback is highly appreciated and will help us improve our service.
To assist you further, could you please provide the following information:
-The email address used for the purchase
-Your order number
-Your full name
Please send these details to [email protected] at your earliest convenience. We value your patience and are dedicated to resolving this issue and restoring your trust.
Best regards,
Customer Support at Klaudena
I was overcharged and sent a bunch of extra junk that I didn't order but was charged for! There were four different charges in my account. The seat cushion is not comfortable.
Dear Belinda,
Thank you for bringing this to our attention. We’re truly sorry that we fell short of your expectations and for any inconvenience this may have caused you. Your feedback is important to us. We will use your comments to improve our service.
To help us assist you better, please provide us with the following details:
- The email address you used to make the purchase
- The Order number
- Your full name
Please email us at [email protected] with the details mentioned above at your earliest convenience. Thank you for choosing Klaudena. We appreciate your patience as we work on resolving this matter. We aim to regain your confidence and look forward to resolving this for you.
Best regards,
Customer Support at Klaudena
Same exact story as another person that rated this company. They shipped me chair cushions I DID NOT ORDER, told me I could return them with a full refund (but there was NO paperwork in the box). When I contacted them to resolve it, they said I could return it to Lithuania! Do NOT order ANYTHING from Klaudena. This company is a SCAM!
Hi Denise,
Thank you for taking the time to share your experience with us.
We understand your disappointment and we are sorry to hear that your experience was not up to your expectations.
Please allow us to assist you with your concern.
We will initially be needing some information so it will help us access your transaction record and do necessary.
Kindly provide the following:
- Email address used to place your order
- Order ID number that you can see at the top of your Klaudena purchase invoice
- Full Name used to place the order
Please send us an email at [email protected] with the requested details, and we will respond to your query at the earliest.
Thank you and have a great day!
Hoping for your cooperation on this, we can't wait to hear back from you.
Klaudena Support Team
I've been using the Klaudena Memory Foam Seat Cushion for a few weeks now, and it's made a world of difference. It conforms perfectly to my body, providing excellent support and reducing muscle fatigue. The ergonomic design has improved my posture, and the cushion is lightweight and portable, making it ideal for both home and office use. Highly recommend for anyone looking to alleviate pain from prolonged sitting
Hi Ken,
Thank you for your kind words.
We appreciate your positive feedback and glad that you had a great experience.
We truly value your support and we hope to do business again with you soon.
Klaudena Support Team
It perfectly adapts to my body's shape, providing amazing support and reducing muscle fatigue. I love how it keeps me cool and helps me maintain a straight spine, preventing any slouching. It's lightweight and portable, so I can use it at home, in the office, or even in the car.
I would get at least 1 of these cushion ads per day. At least 1! I have tried to block these blow flies but they won't be deterred. I DON'T WANT YOUR CUSHION. I HAVE NEVER ASKED FOR THIS. REMOVE MY EMAIL ADDRESS FROM YOUR SYSTEM IMMEDIATELY. I certify that I am in no way associated with this business nor would I ever want to be. I would prefer to give no stars at all.
Hello Heather,
We apologize for any inconvenience caused.
We would like to look further into your concern. In lieu to this, we kindly ask you to provide us with sample screenshots of the emails you have received, which should include the sender's information.
Please send these screenshots to [email protected].
This will allow us to properly address and investigate the matter.
Thank you for your understanding and cooperation.
Warm regards,
Klaudena Support Team
I would rate this company as a zero. Just like the unfortunate customers below, I, too, just wanted one. I thought I ordered just one but the button seems to be preset for 4 cushions. Over the last couple of days I have tried to get some redress but the best they would do is refund 15% instead of entire 3 cushions. It is a scam. Jerome was my CSR, I suppose and all they would say is "Sorry" and basically suck it up, sucker.
Dear Valued Customer,
We are sorry for any inconvenience caused by this situation. We understand how important it is to provide you with high-quality service, and we take this matter very seriously. Our team is fully committed to promptly resolving the issue and ensuring that you receive the best possible service.
To assist us with our investigation, kindly provide us with the following details:
- Email address used to place the order
- Order number
- Full name
This information will enable us to accurately identify your order and conduct a thorough investigation. Please send us an email at [email protected] with the requested details, and we will respond to your query at the earliest.
We appreciate your patience and understanding in this matter. Rest assured, our team is working hard to set things right. We will do everything in our power to ensure that you receive the top-notch service you deserve.
Thank you for choosing us, and we eagerly anticipate your prompt response.
Best Regards,
Customer Support at Klaudena
THIS IS AN UPDATE. 3 MAY 2024.
The company responded to my complaint. They refunded my credit card IN TOTAL. PLUS the let me keep the entire order. PLUS they sent me a gift as compensation for the issue... a nice Japanese knife. Yes, they initially did the wrong thing, but they took total ownership of the problem and fully compensated me. That is excellent. I will leave my original review below...
I ordered ONE seat back cushion but the confirmation I received straight after placing my order said that FOUR would be shipped. I contacted their Customer Service online IMMEDIATELY but they REFUSED to amend my order. They said I have to wait until the four arrive and then send back three.
But I am now reading so many similar reviews on Trust Pilot and SIteJabber where the purchaser says they have had the exact same experience... ordered ONE but were sent FOUR. Other reviewers have also said that they have been asked to return the unwanted items to LITHUANIA, at their own cost, and the items cost MORE to return than what the product itself cost.
I am in Australia and my items are being sent from Sydney, Australia. Why on Earth do they need to be returned to Lithuania, except if this company is relying on the fact that no one will return goods that cost more to return than the goods themselves?
That is seems very much to be a scam. What do you think?
Hi David,
Thank you so much for taking the time to share your thoughts with us.
We are glad to know that your concern was taken care of and we appreciate your contribution to our development.
Please don't hesitate to let us know if you have any other questions, we'll be more than happy to assist you.
Thank you and have a great day!
Best regards,
Customer Support at Klaudena
I bought an item my mistake I requested cancelation 4 seconds later and they refused to cancel the order. Beware understand that the company is in Lituania, I cost more to ship that what the item may be worth. I do not recoment this seller.
Hello, we really regret any inconvenience this event has caused you.
You can be certain that we will resolve this matter as soon as possible.
If it is not too much to ask, could you please give us with the information shown below? This allows us to evaluate and validate the following order information:
- Email address provided at the time of order placement
- Invoice No.
Please revise your review or get in touch with us via the contact form at [email protected]
We appreciate your involvement and look forward to hearing from you.
Thank you,
Customer Support at Klaudena
This company has the worst customer service:
1.) You cannot call and talk to anyone.
2.) Their website directs you to a link, that direct you back to their website. I spent an hour just trying to get a return authorization and never succeeded.
After emailing them multiple times, expressing my complaint and frustrations, I was told that even though I am within their 30 day return
"window", I cannot return my order because I opened the package. How else are you supposed to know whether or not the product will work for you!?!?!? 😖🤷🏼
Dear valued customer,
We regret the inconvenience caused by the issue with your recent order. We are committed to resolving this matter promptly.
To assist us in investigating the issue, please provide the following information:
- The email address used to place the order.
- Your order number.
- Your full name.
Kindly email us at [email protected] with the above details as soon as possible. We assure you of a swift response to your matter.
Your satisfaction is our utmost priority, and we appreciate your patience as we address this issue.
Best regards,
Customer Support at Klaudena
We tried to order a Klaudena seat cushion with a legitimate company. This DID NOT happen! When you go to order 1 cushion it automatically highlights 4. Before you can check & verify your order, it has already processed! The order stated 4 cushions instead of 1. So we called & spoke to a representative who claimed that it would be no problem as he was contacting the warehouse to fix the order & apologized. The next day we get an email that the order cannot be changed because it's already been processed! Even though it hasn't started being shipped it's too late! We looked through the reviews more thoroughly as we thought "this must be a scam" & sure enough MANY customers had the same thing happen ordering the 4 cushions instead of 1. They complained that when they tried to resolve it they were told they had to wait till they got them & mail it to their main warehouse in Lithuania for $100 shipping fee! Even though they came from warehouses in the US! This company is a huge SCAM & was already complained to the BBB. Don't trust them! We complained to them so long that they agreed to a refund except for a $17 shipping fee. We are going to hope to get that through PayPal (where it was charged through). We never even got the cushions because it was shipped to the wrong address too!
Dear Valued Customer,
We sincerely regret any inconvenience caused by the recent situation and want to assure you that we are treating it with the utmost seriousness. We understand the importance of providing you with high-quality service and are fully committed to promptly resolving the matter. To assist us with our investigation, kindly provide the following details:
- The email address used to place the order.
- Your order number.
- Your full name.
This information will enable us to accurately identify your order and conduct a thorough investigation. Please send us an email at [email protected] with the aforementioned details, and we will respond to your query at the earliest.
We greatly appreciate your patience and understanding as we endeavor to address this issue. Rest assured, our team is dedicated to ensuring that you receive the best possible service and we will spare no effort to set things right.
Thank you for choosing us, and we eagerly anticipate your prompt response.
Best Regards,
Customer Support at Klaudena
I ordered1 seat cushion, after paying, I received the receipt for 4 cushions. I immediately called the customer service number to tell them of the error and see if they could stop the order and change it. They said no, if I had received the receipt then they were already filling it. I could just return the items I didn't want after I received them. Upon receiving I took one out of the bag to try and contacted Klaudena to return the other 3. They promptly emailed instructions for returning them to LITHUANIA. So the cost of that was as much as the seat cushions themselves. They were sent out of NY. I am in the U.S.
The seat cushion itself is the firmest memory foam I have ever seen. I weigh 118 lbs and I do not make a dent in it. It does not shape to my bottom. The edge of it lays firm against the back of my legs and cuts off blood circulation. I would suggest staying away from this company and product.
Hello,
We sincerely regret for any inconvenience. Rest assured that we will check into this as soon as possible.
To do so, we require some information that we previously provided to you through this platform.
Please provide the following details:
1. The email address used while placing your order.
2. The order ID number is found at the top of your Klaudena purchase invoice.
3. The complete name entered throughout the order process.
Accurate information will allow us to fully investigate and handle your complaint. If feasible, please share further details about your experience by emailing us at [email protected]. This will enable us to better grasp the problem and give you the necessary support.
Thank you for your understanding.
Kind regards,
Customer Support at Klaudena
When you place an order for one item, they automatically change it to four items, and you have no way to change or cancel the order. Do not do business with this company the number of complaints about them online are numerous on many sites. Please review the many very negative reviews about them. When you realize what they have done to your order with the increase of one item to four on everything you ordered they give you the most unbelievable run around and do not cancel or credit the charges. Please read all of the very negative reviews and do not purchase anything from this company.
Dear valued customer,
We were saddened to hear about your negative experience and want to do everything we can to make it right. That's why we're reaching out to you today.
We understand that you may have some concerns about the situation, and we'd be happy to discuss the specifics with you in greater detail. By doing so, we can help you better understand what occurred and how we can improve in the future.
We believe in providing the best possible customer service, which is why we're committed to addressing your concerns promptly. Please don't hesitate to contact us at [email protected] so we can work together to find a solution that meets your needs.
Thank you for giving us the chance to make things right. We appreciate your business and look forward to hearing from you soon.
Best regards,
Customer Support at Klaudena
I ordered 1 pillow from Klaudena, they shipped me 4. Package was shipped out of New York. Inquired about shipping back the other 3 pillows, "no problem". They will refund gladly, but I need to pay for shipping, only problem is you can only ship returns to Lithuania (seriously), and they do not reimburse shipping costs. Costs to ship to Lithuania, about $300.00. Make sure you buy from Amazon or elsewhere. Anybody need to buy 3 seat cushions cheap?
Hello,
We would like to express our sincere appreciation for bringing this matter to our attention.
We are extremely disappointed to hear that we have not met your expectations, and we would like to apologize for any inconvenience caused. Your feedback is valuable to us, and we take it very seriously. We will use your criticism constructively to improve our performance and ensure that we provide our customers with the best possible service.
To assist you as best we can, please provide us with the following information:
- The email address used to complete the purchase.
- The bill number.
- Your full name.
If possible, we would be grateful if you could share any additional details about your experience by emailing us at [email protected]. This will allow us to understand the situation better and provide you with the appropriate assistance.
We appreciate your patience and understanding, and we hope to resolve this issue promptly.
Best regards,
Customer Support Klaudena
Unfortunately, I did not check on this vendor prior to ordering online. The experience I had is in line with others on this site. Went to order 1 cushion & 1 cover. The invoice came up with 4 of each. Attempted to edit the order and wasn't able. Called customer support immediately and was told it would take 24 to 48 hours to process the change. 2 days after the order the 4 cushions and 4 covers arrive. Called and spoke to another customer service rep. And was informed that they can issue an RMA but I would have to pay the shipping. Printed out the RMA and saw that is being shipped back to Lithuania! How do we stop this from happening to others? This is so wrong.
Hello,
We are sorry to hear about your experience with us. We recognize that you had a negative experience and wish to make things right for you.
We would be happy to go over the precise circumstances with you in greater detail so that you may better understand what happened and how we might improve in the future.
Please get in touch with us via [email protected].
We are committed to exceptional customer service and would like to hear from you.
Warm regards.
Customer Support at Klaudena
I ordered ONE seat cushion at the 50% 0ff. Instead they charged me for FOUR and shipped 4 cushions. I called about 5 days BEFORE they were shipped out but they told me I could not cancel. I got 4 cushions, which were sent from a USA location at $8.95 S/H. When I called to return 3, Guess what? I have to ship back to Lithuania. Cost, almost $100. They would not agree to let me ship back to US location, Or even pay for the shipping. What poor service. Be very cautious if you order. By the way, I can't even use one cushion. They are very hard. I DO NOT RECOMMEND THIS COMPANY
Hello,
Thanks so much for sharing your feedback. We are so sorry your experience didn't match your expectations. It was unfortunate, and due to this, we will do better in the future.
Please feel free and reach out to [email protected] with any further comments, concerns, or questions.
We would love to provide the best services to all of our customers, so your feedback is greatly appreciated. We love it when customers take the time to share their feedback with us.
We hope to see you again soon, and again, we are sorry about the experience.
All the best,
Customer Support at Klaudena
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Dear Jim,
Thank you for reaching out and sharing your concerns. We’re sorry for any inconvenience caused and regret that your experience didn’t meet expectations. Your feedback is important and helps us improve.
To better assist you, please provide the following details:
-The email address used for the purchase
-Your order number
-Your full name
Kindly send this information to [email protected] at your earliest convenience. We appreciate your patience and are dedicated to resolving this matter and restoring your confidence in our service.
Best regards,
Klaudena Customer Support