Klarna.us

Check out our latest communities fighting
AI scams on Reddit and Facebook

Our reviews monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Klarna.us Reviews Summary

Klarna.us has 3 customer reviews and ranks 68th in the Payment Processing category.

Pennsylvania
2 reviews
2 helpful votes
Follow Sarah P.
Unfollow Sarah P.
Share Review
Report Review
They ask for your username and password for YOUR BANK ACCOUNT
September 21, 2023

Wish I could give 0 stars. I cancelled my debit card and needed to make a payment using my bank account. I thought I would just have to give a routing and checking account number instead of using a debit card, However, the process is to connect your bank by GIVING YOUR USERNAME AND PASSWORD TO YOUR BANK, YOUR ACTUAL BANK LOGIN INFORMATION. That is insane. Stupidly, I did it because I needed to make a payment. But then my payment wouldn't go through because when they pulled my checking account number, they pulled in extra internal numbers my bank uses for internal transfers, which then cause the Klarna payment to fail. WHO ASKS FOR YOUR BANK LOG IN INFORMATION to make a payment. That should be illegal.

Date of experience: September 21, 2023
California
1 review
0 helpful votes
Follow Kimberly Christine T.
Unfollow Kimberly Christine T.
Share Review
Report Review
Identity Verification Nightmare
June 12, 2023

Klarna is awful. Both my husband and I have accounts with over $1,000 of purchase power and have both made successful purchases with Klarna and have since paid them in full. Randomly, I started getting denied due to "identity verification issues". After countless chats, emails and "corrections" I have been told by every rank of employee from basic customer service rep to supervisor that my case has been escalated several times. I have been told through many communication avenues that the issue has been corrected, but my attempted purchases are still declined to this day citing identity verification issues.
My husband who has been successfully using Klarna for several months and has over $1,000 of spending power is now ALSO getting denied each time he attempts a purchases due to identity confirmation issues.
Unfortunately, we are not the only ones who have run into this issue. There is an entire feed on Reddit with scores of users saying the same thing has happened to them and Klarna has never resolved the issue.
Do yourself a favor and avoid using Klarna and stick to other more professional and reliable buy now, pay later apps like AfterPay and Affirm.
A word of caution, if you do find yourself running into this issue with Klarna, don't bother wasting your time trying to get them to correct it. You'll go through a lot of hassle only to have them tell you they've fixed the issue and your account will work., but it never will.

Date of experience: June 11, 2023
Germany
2 reviews
0 helpful votes
Follow Alhossin M.
Unfollow Alhossin M.
Share Review
Report Review
Very beautiful
August 29, 2021

Hi, I loved this site and my experience was pleasant. It is a beautiful site and contains beautiful clothes and I loved it a lot. It contains very beautiful things. I love this site a lot and thank you for the very nice deal

Date of experience: August 28, 2021