Kixify

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2.2
Reviews 34
5 Stars
6%
4 Stars
3%
3 Stars
0%
2 Stars
3%
1 Star
88%

Canada
1 review
5 helpful votes
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They stole my money
May 4, 2020

The seller stole my money. I paid for air jordan 6 retro and it cost me 250 $ and the seller never answered me and never send me the shoes. I went on his kixiky account and it was deactivated. I try to make a complaint to paypal but they never refund me. Im soo pissed. Please please dont buy from this site its fake.

Date of experience: May 4, 2020
Costa Rica
1 review
7 helpful votes
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There stole my money
April 23, 2020

I bought some Adidas Yeezy men´s sneakears and they never sent them to me. I sent a lot of messages to the seller and he never answered me. He stole my money and themThe seller desactived his account.
This company KIXIFY has not endorsesement for buyer.
If you do not want to lose your money do not buy on this page. "Cheap is Expensive"

Date of experience: April 23, 2020
Australia
1 review
5 helpful votes
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Ordered Jordan Travis Scott
April 22, 2020

I contacted a seller who said he had my size, I paid for them and sent the seller the kixify order number to prove it. Kixify gave me a warning for sending the order number, next day I got a refund. Then the seller disappeared, so, I tried to find more options and the site blocked me from accessing the product in my price range. They gave me access to the really expensive shoes but not the more affordable shoes.

Date of experience: April 22, 2020
Washington
1 review
4 helpful votes
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Seller refunded my shoes after I bought them
February 11, 2020

Bought some shoes from the app kixify and about two days later they were refunded I sent the seller an email but they completely ignored it and I haven't gotten a reply since don't sell shoes or start a business if you simply don't know how to reply to people's questions or concerns!

Date of experience: February 11, 2020
Florida
2 reviews
3 helpful votes
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Minutes after we heard the news on the tv that Kobe Bryant had an accident and die, I went on line to Kixify Marketplace and purchased a pair of Nike Kobe 5 Protro Chaos sneakers for $249.99 plus Shipping (paid with Paypal). There was 4 pairs left of size 11 and I purchased one. Few minutes later I received a confirmation number along with a Thank you for your order. This was not the end... 2 hrs later they cancelled the order and refund me the money that would take 3 days to go back in my Paypal account. This people are LOW SCAMMERS that cancelled me in order to make a few extra bucks due to the hike of the price.
This pair of sneakers size 11 was now $1,200. They choose to cancel me in order to make a few extra dollars.
I call this Scamming the system and not give a crap about their customers.
BE CAREFUL IT COULD HAPPEN TO YOU.!

Date of experience: January 26, 2020
Wyoming
1 review
2 helpful votes
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Incompetent and rude
January 2, 2019

Didn't ship when promised. I cancelled the order. They re-instated order. I cancelled order again. Have yet to receive shoes or refund. Worst customer service I have ever encountered.

Date of experience: January 2, 2019
Illinois
1 review
4 helpful votes
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Frozen kicks (bartosz)SCAMMER
August 10, 2018

Ordered shoes from kixify on 8. 3. 18 after seller received my payment he canceled my order on kixify and said he didn't have the shoes. Then he messaged me privately stating he had them and would send them and sent me another invoice for the same item. I called PayPal & they said he had issued no refund, to cancel the new invoice and not send him anymore money. About 4 days later he sent me a dhl express shipping label, I called to confirm and dhl said although he created the label he never handed over am item to be shipped so I had nothing being mailed to me.
He is a real scammer avoid this guy at all cost! The positive reviews are fake under the frozenkicks name.

Date of experience: August 10, 2018
Georgia
1 review
9 helpful votes
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SUCKS!
March 15, 2018

I ordered a pair of shoes from Kixify (frozenKicks) on 3/10/18 and these damn shoes did not ship out until the following Wednesday (3/14/18) and they have been setting somewhere in Poland every since then with NO movement. I have a feeling this shoes are fake and I will be in contact with Pay Pal. So kixify (frozenKIcks) get ready because the shoes are coming back to you. If anyone is reading this do me a favor and don't order NOTHING from this site. THEY ARE SCAMMERS!

Date of experience: March 15, 2018
New York
1 review
4 helpful votes
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Duped, bought a pair of fake sneakers
August 12, 2017

Spent $499 on a pair for sneakers through kixify. 9 Months later, I tried selling them on GOAT and was told they weren't authentic. I reached out to kixify and they were no help. They kept referring me to Paypal for a refund. Since Paypal only covers up to 180 days, I'm out of luck. BEWARE- the site claims guarantee from Paypal, this is basically Paypal's universal coverage, whether you buy through Ebay or other sites. This company DOES NOT back their products. If anything goes wrong, you will need to go through Paypal for any recourse. If you absolutely need to use their site for a purchase, I highly recommend getting a 3rd party to authenticate the sneakers upon receipt. Remember, just because your buying through Kixify, it doesn't mean the product has been authenticated by the company. They simply facilitates the transaction, takes the fee and runs with it.

Date of experience: August 12, 2017
Florida
1 review
5 helpful votes
Follow Betsy R.
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Set up a store to become a reseller on Kixify and they suspended my account because they stated that a pair of shoes that I listed was priced too low. It wasn't until I priced it similar to what other resellers had listed for the same item did they lift the suspension. This is called price discrimination and is illegal according to US federal law. If you find items to be grossly overpriced it's because they've removed any possible competition (which benefits them since they receive a commission off every sale). I have filed a report with the Federal Trade Commission and the New York State Attorney Generals office.

Date of experience: May 16, 2017
Texas
1 review
1 helpful vote
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False advertisement
April 4, 2017

I ordered a pair of shoe and received one estimated time arrival date just before paying but there was not an estimated date on the confirmation time arrival once the site got my money. I then contacted the site via email bc there is no way to speak with anyone (red flag) and they told me a few days after the 20th. I then asked why the site had a date of April 11th-15th the seller stated he did not know why the site said that. I then asked for a refund bc I was buying the shoes for a birthday gift on the 15th of April and "a few days after the 20th would be to late and due to the misleading info. Needless to say I was told they do not offer refunds. I will never use this site again.

Date of experience: April 4, 2017
Hong Kong
1 review
4 helpful votes
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Deactivating my account
February 11, 2017

My account number is wchna757, My account has been disabled because they said that I am selling fake product. It is impossible since all of my product come from HKNIKE. Although I provide every evidence to prove that my products are real. They just ignore it. I ask them how they judge my product are fake, they have no explanation about it. I have 12 transaction in their website and NONE of them said that my sneakers are fake and even half of them are willing to give me positive feedback The staff handle my problem is call Greg

Date of experience: February 11, 2017
Texas
2 reviews
4 helpful votes
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Poor Layout and Design
August 17, 2016

So the website is a poor layout. I mean it is hard to find exactly what you need and it's important when it comes to shoe sizes.
They only use PayPal. Big negative.
My main complaint is they require you to have a cell phone to verify anything. I did not want to provide them with my cell phone number and asked for an alternative way to verify... Like me calling them. They said the only way is with a cell phone so they may send a text.
So, I cancelled the order. Of-course, it's PayPal. So now I have to wait 14 days to see a refund on my PayPal account which goes back into another credit card; another 7 to 10 days before I see the refund on that card. See what I mean?
Just order from e-Bay or Amazon and save yourself a lot of trouble.

Date of experience: August 16, 2016