Kiehl's

I bought the Vitamin C Serum for my 80 year old mother in the nursing home. While on my visit (9 hours away) I gave her this as part of her Christmas gift. Since she is unable to apply it to her own face, I opened the box and when I tried to pump, nothing came out. The pump is defective so I contacted customer service. I finally heard back when I was back in Florida. I was then told I need to send the item back in the original package for a replacement. I explained that my mother is paralyzed and not able to do anything, let alone pack the product and send back. I will not be back to see her for 4 weeks. Needless to say, I will never buy Kiehls again. I have been a loyal customer for 5 years. Really bad customer service. Lowest rating I can possibly give.

They say easy returns for bad products, well every product I've tried has been disappointing or irritated my skin. And yet, I can never get my now $100+ back, I just accumulate more store credit. This all started because the employees make you jump through hoops to do a return and change the "store policy" depending on how they feel. Well guess what the products are poor quality and smell like chemicals. You could get more nourishment from drugstore products. The packaging is ugly cheap plastic. Their products contain parabens and who knows what else. All of this makes the high pricing on these items a total joke. Add that to the ignorant car salesman employees and poor customer service? You get a company that needs to be out of business. Btw if you actually like these products, buy from anywhere but Kiehls directly. You get much better sales and customer service. Props to Sephora.

HORRIBLE customer service. I have been a loyal customer since 2006, but no more. I'm sick of putting up with their crap.

I have tried FIVE times to write a review on their website of a new product, and each time it's been rejected, claiming that it did not meet their "guidelines". God forbid I give an honest, detailed review that a product gave me bumps on my skin! Each review I tried to make sound nicer than the last, and in the most recent one, it hardly sounds like I'm criticizing the product at all.

But here it is for all to see.

KIEHL'S constantly discontinues products. I (along with numerous other ladies, whose reviews somehow made it up) was a big fan of the Clearly Corrective Purifying Cleanser. Kiehl's decided to suddenly discontinue it without warning, and "replace" it with an exfoliator. WHO WANTS TO EXFOLIATE EVERY NIGHT?! Well, I gave in and paid the big bucks to try it, and it is AWFUL. Not at all like the previous product. Like I mentioned, it gave me bumps, and my skin feels anything but clean afterward. It leaves a film.

The product has received numerous poor reviews, begging for them to bring back the original. I guess they are afraid that the truth will get out, so they are blocking any more similar reviews, such as my own.

I will stop shopping Kiehl's from now on. I'm sick of them discontinuing items that I love, and further disgusted that they refuse to post anything but a glowing review on their website.

Buyer beware when purchasing from Kiehl's (Loreal) e-commerce site. Their way to resolve this issue is to make the customer wait for a claim to be processed by the shipping carrier. The Kiehl's customer service rep will tell you to be available for a call from the shipper as part of the claim process. No one at Kiehl's ever follows up, which means the customer has to keep calling Kiehl's for a status. The best way to handle this is to file a claim with your bank to get the charges reversed. Document/record all of your calls when speaking with Kiehl's. Also, call the shipping carrier directly for a claim status and document/record that call too. Kiehl's is banking on customers to just give up.

Worst customer services. My order was $50+ so when I checked out, the shipping fee was deducted. I agreed paying a certain price, I reviewed it twice before hitting submit order, and later on got charged with shipping fees. I emailed them and they said shipping would be refunded once the order shipped. When I received the order, still no refund. I emailed them again, here's their response:

We thank you for your business and have replied to this e-mail in
Confirmation that this concern has been resolved.

A reply to this message is not necessary. If we can be of any further
Assistance, or if you have further inquiries or comments, we invite you
To contact us online at www.Kiehls or at 1800 KIEHLS2
*******572

WHAT? There wasn't any refund and they dared to say it was resolved?
There are too many skincare brands with superior product quality and customer services than this.

The most horrific customer service on the "chat" on their site. Stay far away from it. Inquired about a product that was not working efficiently and was met with no help, vague answers, was met w/ accusatory remarks, rude statements, it was basically a nightmare. For a high end product that we have been using for 20 plus years, one would think they would hire better staff to accommodate online "e commerce" chat. This is the WORST reflection of their company. Something has to be done. Good people spend money on their products and Kiehl's out-sources some second rate horrifying "online support team" that treats the consumers with such deplorable behavior. Consumers be warned. The online chat is a HUGE joke.

Shame on Kiehls. I've been a customer for 10+ years but no more. The products are good but there are other good ones out there. They are deceptive advertisers and promoters. They send out an annual promotion for 20% or $20 off your order. You go to place the order and then the promotion is rejected - you can't buy a large size on the promotion. You have to go to the mice type on the site to find this out. BYE BYE KIEHLS.
The customer service is terrible. Again deceptive and greedy. Get your skin care products elsewhere.