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Paid $200 for a kettlebell. A month later, no kettlebell. Just stress. Kettlebells USA handed my order to FedEx, who scanned it once and then apparently lost it. I inquired with KBUSA one week after the FedEx acceptance scan, and was ignored. I only got a response after threatening to dispute the charge. Even then, KBUSA waited 12 full days after my initial inquiry to open a claim with FedEx. They refuse to ship a replacement until FedEx declares the item lost, which may take weeks. What's ironic is I mentioned this situation to a representative of another kettlebell manufacturer, and he has shown more concern and responsiveness than KBUSA ever has, even though the issue doesn't concern him in any way. KBUSA has very nice kettlebells, but their business practices and customer service are offensively bad.