Kay JewelersReviews 62

Have a 4k ring that was defective. Catherine Kay manager wasn't hesitant to offer me an exchange. She found the exact ring at another kay store in riverside. The ring was there the next day Friday after I was told it was gonna be about 5 days. Excellent service. I love my Leo diamonds. Thank you Catherine for going out of your way to replace my exact match ring.

Kay has the worst quality jewelry you can buy I have bought four chains from Kay Jewelers and have to have take every one back more than once and still have not gotten the right results although I had it under warranty is still makes no sense to have to constantly take jewelry back to get fixed the quality of the jewelry is ridiculous and the prices are too high for that they offered me an exchange and would not even take $20 off of something that was just $20 more I advise anyone that wants to go to Kay Jewelers to think twice do not go to Kay Jewelers their jewelry is crappy

On 4/23/22 I went to the Kay Jewelers in the Westfarms mall in CT with my then fiancé to do some ring shopping. We found a wedding and engagement set she really liked, I bought it with the lifetime warranty, and they were sent out for sizing. Two weeks later the rings came back in, I picked them up, and things seemed to be fine. Shortly afterwards I found out my "fiancé" was cheating on me and leaving me for the other guy. I became suicidal and was put in the hospital on 5/25/22 to 6/8. I went to return the rings on 6/9 because I didn't want to look at them and I wanted to get back the money I wasted. I was told that they could not be returned because it was over 30 days and they would make no exceptions despite my situation. I was in no state of mind to be thinking about return policies in the sliver of time I would have been able to make the return so I tried calling corporate to see if I could find some compassion for my situation. It took a week of trying but sadly Kay has no compassion to be found and am now stuck with having to exchange it for another item that will still have terrible memories attached to it. My only consolation was that I was able to get corporate to allow me to exchange the rings for the amount I have paid, rather than keeping me on the hook for the 4k$ I still owed on them too. I do have to wait for the manager to return to the store and, with my experience so far, I doubt things will go smoothly. Even if they do I'll be left with some sort of jewelry that only reminds me of this terrible event and will have to try to sell it to recoup a fraction of my losses.

In short, do not buy from Kay Jewelers, they don't care about you.

I bought my husband a new wedding band from a sale they had back in July for our anniversary in August. I got an amazing deal on it! He's bought several items for me there as well, on sale
Their regular prices are too high in my opinion and customer service stinks. They're also really snobby for the type of store they are.

So I purchased a wedding band from Kay.com. Everything looked good, the order went through. Then 3 days before I was supposed to pick it up they cancelled the order. Kay dishonestly said it was a payment problem. It was not and their CS admitted to the "story". Kay stated: "oh, the ring isn't available as the kay web site isn't real time sales". Meaning they sell stuff they don't have. Kay refused to do anything to make it right. They directed me to wedding bands 3x the price that were equal to what I purchased (of course not really on sale). They did nothing and didn't care that my Wedding was now just 2.5 weeks away.

Men, Kay is a joke of a store and their CS is even worse. I would recommend you buy your jewelry at any other store.

My Dad took his watch in to Kay Jewelers for a battery. The girl behind the counter made a big show of putting a battery in. She pretended to open a new battery, and put it in. Then she said it's not working so it must not have been the battery. We can send it off for repairs for $100.00. He declined and she didn't charge him for the battery. This watch was a gift from my Mother to my Dad. We lost her June 6,2020, the watch means a lot to my Dad. My husband and I took it to White Jewelers and they put a battery in and it is working fine. My Dad was so happy. His grief has been overwhelming, and it makes me furious that someone would try to take advantage of him!

I have been a Kay customer since my daughter was born in 1996 so you can imagine my disappointment with the way I was handled when an online purchase made on November 27,2020 was lost. It is now December 14,2020 and to date, I have yet to get a response. I have called their customer support line since December 2,2020 and continue to get the same run around. Needless to say, the 14k gold bracelet was for a baby shower that has now passed. As of today, I am out of money spent, time, and the gift. I will never, ever shop at Kay again.

BUYER BEWARE... totally disappointed with the purchase I made on-line. The ring looks nothing like the picture on line. I had the ring personalized and the lettering is extremely tiny and not noticeable on the ring. The ring band is very thin which doesn't appear that way on line. VERY DISAPPOINTED! My review rating for this product is ZERO; but since that option isn't available I have no choice but to give it a one star rating.

The necklace my mother purchased at the Sebring Kay Jewelers had a small clasp and she asked the sales associate if a larger clasp could be put on. She said yes and told her that it would be available for pickup in about two weeks. She explained that times were a little extended due to the pandemic. We of course understood that and were accepting of the two week timeline. Donna was very nice to us and I want to put an emphasis on that. This is not a complaint about her. I had purchased a ring at the same time my mother purchased her necklace. I needed it resized so they were sent off together. I went to the store to pick up my ring and her necklace after the two weeks and my mothers necklace was not there. The sales associate Amber contacted my mother via phone to inform her that there was nothing wrong with her necklace. My mother acknowledged she knew that there was nothing "wrong" but that and it was sent off to have a larger clasp put on. My mother expressed to me that Amber was not very helpful on the phone so I went to the store with her to sort this out (about 2 weeks after the phone call with Amber). When we arrived Amber greeted us dressed very inappropriately. She had on what looked like yoga pants with a tank top and a cover up. This tank top was a lace front and was cut down to about her navel. I'm not sure if that is a new sales tactic Kay Jewelers is encouraging, however, I am not impressed. Not only was she dressed unprofessionally, but her demeanor coincided with this attribute. My mother was frustrated, with good reason, but remained professional (this is now 1 month + after the purchase date). Amber did not empathize with the situation and was rude to us. She made us feel as though we were an inconvenience. Regardless of the poor customer service we left thinking the situation had been handled. It is now 2 months + after she purchased the necklace and she still has not received it. She has not been contacted about the status of her necklace and has made two payments towards the item on her credit card. I have had such a horrible experience at the Sebring store I do not plan on shopping there again in the future.

This was my original review (with 5 stars):

I had a fantastic experience at the Kay Jewelers in Sebring, Fl. My mother and I stopped in after brunch to pick up a pair of earrings I had sent off for repair. The customer service was excellent. My consultant (I think her name was Donna) was very friendly and knowledgeable. After I received my earrings back my mother and I decided to browse around a bit. The consultant was prompt in aiding us. She made the experience fun and relaxing. We both made purchases and she helped us find the perfect pieces to suit our individual style. Excellent customer service!

Husband ordered a ring for my valentine surprise, it was to arrive the day prior as we had been tracking it only for the day to arrive and tracking says it's pending and needs additional info. I called kays and ups, they blamed it on each other and no one could give me answers. I talked to 7 different people and was told something different everytime, no one knew where the package was and ended up it was at a ups hold center and we had to travel to pick it up. Still no reason for the hold and why they couldn't send it to us by mail, that was the whole reason for ordering ONLINE. Terrible customer service! Paying that price for a gift and having NOTHING BUT AGGRAVATION AND NO ANSWERS

I am going to have to give community credit for Kay jewelers a one star I would give them less if I could. They are a very unprofessional creditor. I have numerous credit cards in my wallet from target to Walmart and every one of them have sent me a letter letting me know that my card has been in active too long and that I need to use it or they will close the account. Due to the fact that I only use my credit cards for larger purchases. Well Community Credit for Kay jewelers doesn't do that they just think that it is OK to close your card without informing you whatsoever. How unprofessional of a company or a bank to let a cardholder go in and try to purchase a product and be denied when you are in good standing. I mean how embarrassing to the cardholder to be denied in front of your family and other people in the store. Especially if it's due to inactivity and not late payments or something negative. I believe they have lost a great customer that would have purchased many things in the future but since they are unwilling to reopen my account without running my credit again they have lost me as a customer. My family is in the process of refinancing our home and a hard pull on my credit for Kay Jewelers would be damaging to our refinancing. I will no longer buy anything from Kay jewelers I will not recommend Kay jewelers to anybody and in fact I will tell people to stay away from getting any type of credit through that company.

I stopped in my local store to buy a ring for my daughter that I'd seen in an ad on IG. Knowing exactly what I wanted, I pointed it out and said I need the ring in a size 5. To my surprise, they didn't have it in any other size than what was in the case, and to get the size I wanted was going to be a charge of $15. $15 MORE for a brand new ring, making the price not at all what they advertise. Mind you, I wasn't spending hundreds of dollars on a ring. This was a Sterling Silver ring for Valentine's Day. So the add'l fee for "sizing" brought the price right back up to the regular price and not the sale price advertised. I consider this false advertisement. No where did it state the sale was only good if you happen to be lucky enough to fit the ONE size available in the store. To make matters worse, I went into the website and emailed the company my concern. I received some generic reply that did not even come close to addressing the situation. Therefore I replied back telling them that they didn't really answer my question. To that I got another reply, the SAME thing word for word. Obviously the same reply anyone and everyone else gets. WOW. What customer service. HUGE DISSAPPOINTMENT and I won't be back.