KandyPensReviews 27

My hubs has a vape pen that he uses constantly. I wanted to rant about it here because it's really convenient and has helped him quit smoking. I don't mind the vape smell much at all and it goes away within 5 seconds anyways. I couldn't stand the smell of smoke! Kandypens.com has the Rubi, and I plan on buying him that for his bday coming up!

I purchased a KANDY PEN (Donuts) about a year ago from the CT Medical marijuana dispensary I go to.
I saved the receipt and the vape pen for concentrates is still working. The only problem I had was, where you unscrew the chamber, the threading became stripped, so it was wobbly and would not hold together.
I messaged Chris in customer service, and he sent a ticket with a number. They had me make a short 10 second video (twice now) to show the threads were indeed, stripped. I never had to mail back any part.
I had the part in 2 days and I shipped back nothing.
The problem is, the battery chamber(s) they mailed out twice, so far, DO NOT WORK. They sent me a part that was the wrong one altogether, so that is 3 tries, and still I have a broken Kandy Pen.
It's super stupid to mail a customer with a LIFETIME GUARANTEE, broken parts, to "make me whole"? I still have nothing and they stopped responding to my emails.
I would not trust them at all.
We are so done... and I am tweeting this.

I would just like to take a little time to thank you all at Kandypens! I love my new silver surfer! And I liked it so much I took advantage of the 30% discount with the free atomizer you all emailed to me and got me another limited edition in gun metal! Thanks for making a great product with great customer service and fast shipping! I really do appreciate it and I will be sure to share my pen with all off my friends so they too can buy one and experience true taste!

If you are thinking of buying a K-Vape from KandyPens, listen to my tale of woe first.
On the morning of 2/17/16, I ordered a K-Vape from KandyPens and was promised shipment on the next business day.
When this did not transpire, I made several futile attempts to contact KandyPens, at which point I contacted their local Better Business Bureau and made a complaint.
Miraculously, several hours after the complaint was lodged, the unit was shipped and I got some belated email from them.
Flash forward to 2/22/16 when my K-Vape arrived, I plugged it in to charge and came back several hours later to find a unit which, I assumed, was fully charged.
I used the unit and, admittedly, it worked pretty good - for about 2 hours or so then the power gave out.
I plugged the unit in and let it charge for over 15 hours but the "fully charged" light never came on and the pen wouldn't work.
I contacted customer support and got a letter from Karris suggesting I let it charge overnight. I replied that I had done so.
She replied and told me to send the unit back, which I did on 2/24/16 (at a cost of $2.60), and a new unit would be sent.
They actually did send me a new unit and even though it says it charges up in 3 hours, it took well over 15 hours and like the last unit, worked for about 2 hours then needed to be recharged, which took over 15 hours.
I contacted KandyPens and they said to send it back, which I did on 3/2/16.
So will I ever get a working K-Vape or am I doomed to keep spending $2.60 to send defective units back?
Stay tuned...