Kaegreel

Order was shipped and return to sender. They said they were sending the order back out. This was back in November 2023 have emailed them multiple times since our last communication, have not heard a word from them and have not received any refund or any package. Says the shoes are made in Canada. They are not they come from China do not buy.

Trying to return shoes and this is the message received:

Thank you for your letter. Your order is KG*******. After the inquiry, your order purchased two items, which items do you want to return? What's wrong with the shoes? Is it a quality problem? Or are the shoes too big or too small? We hope to collect customer opinions that can help us modify and update our products. Your valuable opinions will be very important.
We apologize for the problems with the shoes you have purchased and for the inconvenience this has caused you.
Can you keep, resell or give it away? We would like to refund you $5 as compensation. And we can also offer you 20% discount, you can buy suitable shoes again. What do you think?

I paid paid for 2 pairs of shoes on Jan 22.2024. I never received them and I can not get in touch with the company. They won't answer my e-mails and as far as I can tell they don't have a phone number to call. It has now been 4 weeks and they took the money out of my account right away. At this point I just want my money back. But I can't get a hold of anyone to even do that. So frustrated!

I placed an order on 1/20/2024. I have heard nothing about my order since. I've sent 2 emails and still nothing. Fortunately I paid through PayPal so I will get my money back. But run, don't walk. Pay more money elsewhere for a reliable company.

Absolutely terrible company. They take your money and hide in China. They don't respond and if they do it's with a fake tracking number. The fcc should shut them down. Do not waste your money

There web site state 3 to 7 business days to process order. That is not true. I've been waiting over 16 business days and have sent them several emails and no response on my order. Ordered same shoes on Amazon and received them in 3 days. Kaegreel is a scam to obtain your money.

Order Jan. 10th, 2024 - it is now Feb. 12th and still haven't received my order - no way to communicate with them. Promised 10-17 days delivery - when I didn't received within the time frame I tried to cancel my order - said they could because it had already shipped! That was two weeks ago! I can't judge the product because I never received it and can't get my money refunded!

Ordered directly from the company, took a month to receive the product. They arrived in unmarked cheap packaging and there were no company markings on the product. Uncomfortable with zero foot support. Will NEVER buy any products from this company again.

On December 5th I ordered men's slippers as a Christmas gift. The payment was made and funds withdrawn from my bank account on the same day. No customer service phone numbers could be found so sent e-mail on January 8th. Several days later I received a reply - no apology or explanation - telling me my order would ship shortly and to "be patient". Are you kidding me?! On January 24th I e-mailed telling them to cancel the order and refund my money. The order was delivered on January 25th. NEVER AGAIN! From my experience Kaegrel floats their business on customer payments without timely delivery. They need to wake u and realize their competition delivers in 1-4 days - for free!

I ordered a pair of shoes for my son for a Christmas gift. It took a long time for delivery and in the meantime they had shipping and billing addresses the same which should have been obviously different. Instead of having this simple issue corrected I reordered the shoes believing I had cancelled the original order. What happened was they eventually delivered a second pair. I have requested a shipping label to return these with zero results. I have received numerous computer generated emails telling me they would get right with me as soon as possible. Not. The most amazing email actually asked if there was something wrong with the shoes, they'd be happy to send me $4 to compensate me for the inconvenience (!), could I sell, trade, or give away these shoes. Flabbergasted. I've never experienced anything like this from any company I've traded with. Either no one speaks English and/or they have a really cheap AI system. Do NOT deal with these people.

Their sizing is way off. When you order your typical size, it is really small. When you try to show them their size is too small as I did when I sent them a picture or their size 10 compared to a size 9 UGG boot whereby their boot was much smaller, they claimed I ordered the wrong size and told me I had to pay the return shipping to CHINA. Further, I try not to order from China. Their website makes your believe you are ordering a US product which is likely a FTC violation. This company is a total fraud. Do NOT order from them.

This is a front for a subpar Chinese shoe manufacturer. The materials they use in their products are awful and cheap. The shoes do not fit correctly. As for being able to return their products, be ready to ship them back to China at your expense after 20 emails where they try to give you discount vouchers on future purchases. As though I would ever do business with this company again. Spend a little more and shop elsewhere. And if you try to post a review of less than 4 or 5 stars, their website will not let you!

Bought booties for a Christmas gift on Dec 7,2023. Came 1 month later in Jan. 24. Won't accept return!

Over 6 weeks to get the shoes. No customer service. Shoes are anything but warm as they claim. They do not "slip on" as claimed. They're pretty ugly. They have a crazy bad smell of petroleum byproduct... avoid at all cost.

In the 2024 world of Amazon and other competitors, it's hard to imagine that customer service is nothing short of stellar. Kaegreel will prove to you that customer service and reasonable delivery are an imaginary utopia that just doesn't exist.

Like the grandma that bakes the best chocolate chip cookies -- but you don't get to taste them until 2 months later -- and she falls asleep and you can't reach her, this is Kaegreel. Place your order on quality products, but you don't receive them until 2 months later -- and while you're awaiting the product, you get no update and can't connect with anyone.

It's unfortunate, especially since their products are reasonably priced and really look good. Hopefully they can learn from the reviews. In the meantime, look elsewhere, unless you don't wanna wear your new shoes until 2 months later, and gamble to see if you can receive what you ordered without update.

I bought a pair of shoes from them with elastic laces. Laces broke upon first try on. They refused any help, or return and were extremely rude. They post on their site how much they care about their customers.Nasty people.