Juvia's PlaceReviews 87

I had an issue with my address, and I was told I would have to pay shipping again for the items to be reshipped. So I cancelled. This was my first order and my last. I will find eyeshadow else where.
They could really take notes from Il Mackiage, they have excellent customer service.

I ordered and never received my package so I contacted customer service but couldn't get any reasonable response, it's been weeks since they reply that they are investigating
But still nothing

I should have read the reviews on these products before making a purchase. I blame myself for that. The shipping dates have been changed 3 times since I placed my order. I received email 04/30/2021 indicating order shipped now I won't receive it until May 10th if then. At this point I am already unhappy with dealing with them. Trust me they got me this first time. I won't make a 2nd purchase. In my eyes all these shipment dates being changed sends a message that the order was never really sent but yet they have my money. You wonder why we can't help our people. I'm going right back to M. A. C. Products.

The products are good. Warning, do not buy anything from the website directly! Use ULTA instead. It will not be shipped out as advertised on your confirmation page. Juvia's Place can not be contacted via phone only email. They use a 3rd party app with FedEX to "track" your order. Terrible customer service all around, poor communication and slow delivery that is NOT FREE as advertised. Check out my pics below, hope this helps.

I'm so disappointed in this order. The Wahalla pallet looks so cheap. It doesn't resemble the picture at all.

I have ordered 4 items 2 weeks ago. I paid full amount including fedex International shipping about 86 usd. They sent my order next day to fedex and asked me to track it. Also they sent me a summery for the payment but not an invoice. Items arrived to customs in Egypt and fedex contact me that there is no invoice included. So I sent juvias place customer service over 10 emails to send me and fedex a pdf invoice for the last 3 days but I have got zero answer. My items will be destroyed or return back to the sender for a mistake that juvias place and fedex have done. No reply from their horrible customer service till now. I will send to everyone not to deal with this brand. I think they don't put an invoice to try to fraud with USA taxes. They have given me a nightmare in ordering over seas. To everyone reading my review DONT buy Juvia's Place they are a fraud company. My mistake is I dint believe the negative reviews about them.
I will post my reviews every where for potential buyers to take care. Bad company. I will keep you updated if the problem is fixed.

The worst service I have ever experienced.

I ordered on the 26th of Nov 2020, and as of the 10th of Feb 2021 am still waiting to receive the order. They claim that the shipping company lost it so I had to wait for it to be returned to their warehouse and now they want me to repay the shipping even though the address is the same and theres no guarantee I'll get it this time either, they wont refund it or resend. Absolute scam, will never order again and will advise everyone from doing so. Customer service reps do nothing to help and will only go in circles, I have had to continually chase this without them reaching out, they claim once it leaves their warehouse its not their problem even though they are losing customers, they dont seem to care.

Been seeing everyone use this product and i decided to try. Purchased it and tracking number stop working after it was misrouted. When it got to my state it then got sent to another state. That was weird. I emailed customer service and she told me what i already knew. She didnt help at all. When i asked for a refund i didn't hear back from them. A couple of days later it came but item was missing. Their makeup is great but never again online. I will be going to ultas.

I have been waiting for my package to Poland for two months. When i recived the order i saw that they sent me wrong palete-colorful and bright which I cant use. Then they didn't want to send me palete that I want, the gave me store credit but i i would have to pay highier price for palete and postage costa AGAIN. So basiclly i would pay 20$ because they made a mistake. Scam.

My daughter saved her money to treat herself to some make up.
She is also a big believer in supporting small business's.
This so called company has given her the run around & lied constantly.
Package has NOT shown up, she emailed, waited, someone replied, contact dhl etc etc, she did this, they said that the shipping label that is created at Juvia's place was printed out incorrect, my daughter is a stickler for double & triple checking to make sure the address she gives is written down correctly.
Juvias place is basically saying that, after it was sent to my daughter & she received the package ( untrue as postal service said they could see it wasn't delivered due to shipping label being incomplete) my daughter never received her package, it was sent back to juvias place, they told my daughter, if you want it you'll have to pay shipping again, my daughter reluctantly did this & again had the person verify they had received the correct address, given again by my daughter.
They confirmed they had the address.
Still my daughter is emailing them, is in contact with now Canada Post & still no package.
Juvias place are taking zero responsibility.
You are a $#*!show of a business & you should be ashamed of yourselves
Disgusting service, stop taking people's hard earned money, stop playing yourself off as a reputiable business absolutely disgusting!

I DO NOT recommend anyone buy anything from this place, they're crooks who just want your money, you have an issue after that, the message is loud & clear, they don't give two $#*!'s!

I bought the Taupes palette and one use and less than a month later, it started oozing what looks like oil. I am so confused. Something is seriously wrong with this makeup. When I try to log in to my account at Juvia's, I get a message saying that my account is unknown. I have heard of this happening to other people trying to contact them. Major disappointed.

I have ordered from their website at least 5 times now and have never had a hassle. And I live in Australia, so it is international shipping. It will usually take up to 3 weeks to receive my packages due to customs and COVID delays, but I have never had a mix up or missed item or broken anything. Give them a try! It is generally the case that people only leave reviews on these sites when they have a complaint, so don't be too worried about what seems like a very low rating

The 1 star review isn't even in regards to the product itself, it's simply due to the awful customer service. I ordered my product 2 months ago and still have not received it. I've requested multiple times for a refund and all I've received is "it's been shipped out so we can't cancel it" (and simply ignoring the refund element). Looking at the tracking information, it says that the shipment tracking number isn't even valid and I've checked multiple carriers just to see if it was sent with a different one other than what was listed. Not impressed.

Never ever am I ordering from them again. Love the products, but dealing with this company is not worth it. Get it from Ulta. I ordered two mystery bags back on October 21st. The ads and the description clearly stated we will receive 10 single eyeshadows, a brush, and a makeup bag. I got two bags and only received 8 shadows each. So I was missing 4. I messaged them immediately after receiving them on 10/28/2020. They responded fairly quick and I sent them pictures of the box, products I received, and the packing slip, as well as screenshots of the descriptions of the mystery bag from the site and ads throughout social media. They agreed to send me the missing 4 and I got a tracking number the next day (10/29/2020). I thought I got lucky considering all the reviews I read. I was wrong. I waited a couple days and the USPS tracking still says label created, usps awaiting package. So I emailed them again on 11/10/2020 to ask for any updates and they told me to wait 3-5 more business days. So I did. Still nothing. On 11/23/2020 I emailed them again and they responded on 11/25/2020 said they will send me another package. I got my tracking on 12/1/2020 via DHL and it still hasn't updated at all. I'm assuming the worst

I bought from them last month and my shipment arrived in seven business days. I ordered something for my birthday and two days later i got the confirmation and it was shipped. They gave me a tracking number and it showed as fedex, couldn't track it, phoned fedex, they have no clue about the package. Got in touch with the customer service again and after four emails got a reply that it was through a company called DS orange, I have no clue what company is that. When i tried the tracking number, it just says item processed and that's about it. Customer service wont respond back, that shipping company does not seem legit. I have no clue where and when the package will get to me. I put in a dispute with my credit card company because this is starting to smell like a scam. Also, it looks like they have been throwing out way too many sales in the span of like one day to another. This is not normal. I see market trends and often companies will have sales but it feels like they are not at the brink of running away. If you try to see, you will see that the products that are sold out are no longer even in the list of the products. Products that are their regular selling products. This company seems nothing but sketchy. DO NOT BUY FROM THEM, DO NOT. YOU WILL REGRET IT.

All my experience with Juvia's Place was good, until now. Sunday, November 15,2020 I order the whala 2 eyeshadow palette. On Monday, November 16,2020 order was shipped out. On Friday, November 20,2020 I received my package. I was excited opening the package, when I finally open the package and pull out the eyeshadow palette, smile up went smile down, I had a frown on my face, cause the palette that I th was the whala eyeshadow palette that I already owned. So, I immediately contacted Juvia's Place customer service the same day, I let them know what was the issue and sent images of the box that have tracking number, my name, address on the box, items I received, and package slip, no response. On Saturday, November 21,2020 sent images of the box that have tracking number, my name, address on the box, items I received, package slip, and a footage of the whala eyeshadow palette that I owned and the whala palette that they sent out to me, that I didn't order, with the package slip that showed what I order, no response. Still waiting for a response that I feel that I'm not going to get. I just want what I order. So, I'm here writing this review. Horrible customer service, give 0 stars. If I decide to support the owner of Juvia's Place, I might order through Ulta Beauty.