JUULReviews 55

If the false hysteria hadn't severely affected Juul when it should've been directed elsewhere, they would've been able to keep all their best flavors. I almost went back to smoking cigarettes after being off them for 2 years thanks to Mango Juul Pods. I spoke with a Juul rep who motivated me to try to stick with it and I tried Mint, which was also delicious, but that was quickly attacked by the ongoing legislation also - so I tried Menthol, even though I had stopped Menthol Cigarettes long before I quit smoking. I got used to it eventually and I am happily 4 years off of cigarettes and showing huge improvements in my lung imaging and overall health. My family and doctor are thrilled too, maybe even as much as me. Juul has always handled my order issues quickly and beyond my expectations. They get a bad rap from 1) uninformed non-vapers 2) snobby vapers 3) legislators that don't know what else to do to stop the hysteria. As far as a company, they have ALWAYS treated me well - much better than some brands that I regularly do business with. 5 stars from me for sure.

Juul Canada Online was an incredulous and infuriating experience.

Condescending customer service rep Jherome d had an intensely sarcastic and passive-aggressive tone when I signed up and made a first purchase, had to cancel immediately and edit the purchase to apply the first-purchase promotion provided upon sign-up.

Jherome sanctimoniously mansplains that because I cancelled the first purchase, it is technically a first purchase made therefore he will not apply the promotion.

Reached out half a dozen times to data privacy and customer service to request for deletion of my data. They dragged it out several months to respond and follow-through. Absolute horrid experience I've ever had with any customer service in any industry.

Juul is inferior to BLU. It really ticks me off at the price. If you have lost the crapy little charger device, then you have to buy a replacement for a 50 cent item which will be at least $5.00. Ok fine, my juul is retired to my junk box and I will use only BLU. I would think that a company that rips off the public as large as juul could afford to help users of their product could and offer replacements at a fair price. So that being said, by juul. Your battery life really sucks too.

If I could give it no stars I would I spent over a 100 a week on pods that would leak and that didn give u the best hit always they would taste burnt I finally got the nerve to switch to a better vape product I bought a nice vaperesso vape mod and tank and started using the keep it 100 vape liquid and juice head product so far 100% more satisfied I have save 100s of dollars and I bought my first two bottles over a month ago and still have over half left in both definitely advise never trying July products and if u do like them stop buying pods u can easily buy ur liquids and reusable pods to fill them with I used to use at least a pack of pods a day do the math don't waste ur money if u r like me and have many other bills make the switch u won't regret

I smoked full menthol cigarettes, the menthol Juul pods are way too menthol, and the mint pods are too minty, both made me nauseous. I actually started to LOVE the Virginia Tobacco flavor pods. For the past few weeks, they have no flavor whatsoever! That was when I was vaping 5%. It's worse when going down to 3%, it tasted like ethanol. Terrible. What happened to this company? I was doing so well, and I was so certain I found a way to quit smoking. Bummer!

I attempted to create an acct online to purchase a starter kit. They couldn't identify me from public sources cause my information isn't publically available due to having an abusive ex. They then wanted me to upload my id, which would have been fine if their system was in fact their own system. But they use a 3rd party who uses facial recognition (creepy) and I don't trust this 3rd party to keep a copy of my ID and ALL info on it safe. They don't redact info on it, they store ALL of the info. No thanks. I bought a starter kit at the store instead. After days of getting pestering emails from Juul, I emailed customer service to delete my account information, and explained why. I received a response saying they're sorry my id upload didn't work and try again. Clearly they never even read my email to them in the first place. So in my response I pointed out their error, and that I wanted my account deleted so I would stop getting the emails and they told me they messed up, they were sincerely sorry for their error that they admitted was their own fault, and that they wanted to make it up to me. In the very next sentence they said they deleted my account AND ALSO blocked my address from ever receiving orders from them in the future! What?! I didn't want THAT! If they ever use a different, more secure company I would GLADLY order online, but now they've barred me from doing so! What kind of sarcastic jerks work there?! HORRIBLE customer service.

I cannot believe how much money I've wasted on this product.
Does within 9 hours.
Leaks, tastes like ashes, and half the time you don't even get a hit. You will get the hiccups from sucking in so much air
Half of the pods in the pack do not work and you cannot return

These people don't care about clients and potential clients AT ALL.

Do not expect to receive help or any response from them.

However, they will collect your person information such as your ID and insurance number because their website fails to verify your age. Their "service" team will reply only to collect this information but not beyond that.

Do not expect them to be apologetic or regretful.

Stay away from them and don't waste your time. If there is no service in the beginning, there won't be any going forward; expect the worst.

There was an issue with my delivery, 2 weeks in and haven't gotten my package. Albeit USPS said it was delivered. It's been 20 minutes and the slow response from the customer support still hasn't resolved the issue, keep asking me irrelevant information after I've already given them every bit of info. I'm absolutely frustrated.
Any other company would be prompt in resolving this, they are absolutely unprepared and this will definitely make me swap to one of their competitors and convince others to do the same after advising them to try this product.