Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of JustFashionNow

JustFashionNow

2.9

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate JustFashionNow?
grey stargrey stargrey stargrey stargrey star

JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,773
value
477
shipping
466
returns
286
quality
6,956
This company does not typically respond to reviews

Instant Feedback

122,391 reviews

We monitor reviews for authenticity

Belgium
1 review
0 helpful votes
Follow Lidia G.
Unfollow Lidia G.
Share Review
Report Review

Beyond my expectations
November 26, 2019

My first order with this store was for a gift that I was going to give someone. Beyond my expectations, excellent customer service, I will definitely order from them again.

Date of experience: November 25, 2019
Maryland
1 review
2 helpful votes
Follow Tina P.
Unfollow Tina P.
Share Review
Report Review

I purchase 2 items and paid for express shipping because I wanted to wear to an upcoming event. It took several weeks to receive although express was 7 days. ITried to cancel but customer service insisted was in route. Finally received cheap flemsy purchase. Paid 43.30 plus 15.00 for express company offered $4 refund (for 1 item) or 30% store credit instead of return. After days of going back and forth accepted the cash offer. Still have not received my refund weeks later. Never again. I will report them to whatever authorities I can.

Date of experience: November 25, 2019
Justfashion N. JustFashionNow Rep
over a year old

Can you tell us the order number so that we can check it?

North Carolina
1 review
1 helpful vote
Follow Cheryl W.
Unfollow Cheryl W.
Share Review
Report Review

I ordered over 85.00 worth of shirts and earrings. The shirt looked nothing like the pictures. Fabric cheap and dull ugly colors. Nothing matched. Also I didn't start getting anything for a month. Then I would get 1 here and there. I ordered this the first week of August and just got the last ugly sweater on November 21st. I have been emailing for refund information and would hear nothing. Then I would email again and the would tell me I would get information about my refund within 48 hr... nothing until finally this weekend they informed me that I had to return within 15 days of receiving the crap and Ididn't waiting for information on how to send back. They now tell me I have gone past the 15 days. They are located in China. Totally fake company. Do not buy from them. You will just lose your money for horrible clothing. The only money that they spend on their clothes are on the photographers that take the nice pictures of the clothes that they don't sell. Horrible company!

Date of experience: November 24, 2019
Justfashion N. JustFashionNow Rep
over a year old

We have to follow our return policy. Hope for your understanding.We will try our best to improve our service and provide you the better shopping experience.

North Dakota
1 review
5 helpful votes
Follow J K.
Unfollow J K.
Share Review
Report Review

Please don't order from Just Fashion Now. They make knock offs and not well either! If you want to return it... you have send pictures and more pictures and more pictures... then if they think the item is fine they won't refund you. I opened up a complaint in Paypal and they offered a 25% refund on my purchase or I could send it back to China... pay all costs... and if anything was wrong with the package they wouldn't refund you. Just Say NO!

Date of experience: November 24, 2019
Justfashion N. JustFashionNow Rep
over a year old

We are sorry for the mistake and for all the inconvenience. But we do need these proofs to solve the problem.We will try our best to improve our service and provide you the better shopping experience.

GB
1 review
16 helpful votes
Follow Fiona T.
Unfollow Fiona T.
Share Review
Report Review

I received an item that was completelty different to what I ordered. Still after numerous emails and sending them photographic evidence they still insist that I received what I ordered. Photo 1 (with necklace) was what I ordered. Photo 2 The pale lime polyester is what I received! They refuse to send me a prepaid lable to return saying I received exactly what was advertised!

DO NOT BUY FROM THIS COMPANY

Date of experience: November 24, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

France
1 review
0 helpful votes
Follow Monica B.
Unfollow Monica B.
Share Review
Report Review

My dress is perfect
November 25, 2019

My dress is perfect, this online boutique are more than useful. My experience was fantastic and I can't wait to buy again. I should have asked for an XS but the S worked fine. I needed something that would fit and not be too tight for my work event, so I missed the biggest size.

Date of experience: November 23, 2019
Germany
1 review
0 helpful votes
Follow Nadia B.
Unfollow Nadia B.
Share Review
Report Review

Excellent work
November 25, 2019

Excellent work, my new dress arrived quickly and efficiently. They also took great care to make sure everything was perfect, quality and exceptional designs.

Date of experience: November 23, 2019
France
1 review
0 helpful votes
Follow Imperia H.
Unfollow Imperia H.
Share Review
Report Review

The bag arrived
November 24, 2019

The bag arrived wrapped in plastic, well packed and shipped. The bag is exactly as advertised on the web.

Date of experience: November 22, 2019
Germany
1 review
0 helpful votes
Follow Enrica H.
Unfollow Enrica H.
Share Review
Report Review

I ordered a collar
November 24, 2019

I trust this shop so much that I ordered a collar, everything went well, they also have a very accessible and understandable customer service, I will order a dress to try on.

Date of experience: November 22, 2019
Germany
1 review
1 helpful vote
Follow De V.
Unfollow De V.
Share Review
Report Review

Nie wieder... never again
November 22, 2019

Gute Fake Fotos die mit der gelieferten Ware nichts gemeinsam hat. Siehe Fotos. 1. Das gelieferte, 2. Foto das von der Website bestellte. Eindeutig nicht identisch.

Auf Anfrage muss Rücksendung selbst bezahlt werden zum hohen Preis

Fazit: Nie wieder, Finger weg

The ordered item has nothing in common with the delivered item.

To return the product you have to pay a lot.

Compare both pictures. 1 is the delivery 2 is the advertised one. Absolutely not what I have ordered.

So please don't buy there! Avoid this shop!

Date of experience: November 22, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

France
1 review
0 helpful votes
Follow Sol G.
Unfollow Sol G.
Share Review
Report Review

Amazing
November 22, 2019

Amazing service, I reviewed the reviews before ordering since I had never heard of the company before and decided to try. I received an email thanking me for buying them and my item arrived in a few days! I will buy again.

Date of experience: November 21, 2019
Germany
1 review
0 helpful votes
Follow Rehue G.
Unfollow Rehue G.
Share Review
Report Review

I am happy
November 22, 2019

My purchase arrived very fast. I am happy with my new long dress, it has a very nice and modern light print. I will order again.

Date of experience: November 21, 2019
Colorado
1 review
1 helpful vote
Follow Anne E.
Unfollow Anne E.
Share Review
Report Review

Do not use them
November 21, 2019

Paid for Silver Sneakers size US 9. Took a long time to come. Shoes ok, but wrong size, even though it shows US9 on insole. They are more like size 6. I cannot even insert my foot. There was NO paperwork with the shoes. Their Tel No. Is "wrong number". After reading the reviews, I e-mailed them that I am not going to send them back until I receive the correct size, as I would probably lose the shoes as well as my money and, that if I did not send them back, they could bill me. I offered to send a photo of my foot imprint. I will report them to the Govt. Fraud Dept. if they are not honorable. I think it is a scam company.

Date of experience: November 20, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?

NL
1 review
0 helpful votes
Follow Fiorela W.
Unfollow Fiorela W.
Share Review
Report Review

I ordered my dress and received it sooner than I expected. I loved how fast the service was, the dress is fabulous.

Date of experience: November 20, 2019
Serbia
1 review
1 helpful vote
Follow Analia M.
Unfollow Analia M.
Share Review
Report Review

I will buy here again
November 21, 2019

Fast delivery, as described. All the information given about the dress was useful to make the decision. I will buy here again.

Date of experience: November 20, 2019
GB
1 review
0 helpful votes
Follow Patricia G.
Unfollow Patricia G.
Share Review
Report Review

Anyone who gives a good review is lying and has been paid to do so.
You will not receive items that look like the photos. I almost cried when I opened the parcels. I thought that I was getting an elaborate cotton mix knitted cardigan, but what I got was a nylon printed piece of crap I wouldn't be seen dead in. The photos on the website are not what you get and it'll will cost £15 upward to return, which you will pay because you won't want to keep it. The suede boots I ordered were not suede and were badly made, If you saw them new, in a charity shop for 50p you probably wouldn't buy them. What an you do about it when you are ripped off by a Chinese company? See photos (on left = what I received).

Date of experience: November 20, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Germany
1 review
0 helpful votes
Follow Luciana R.
Unfollow Luciana R.
Share Review
Report Review

This store is very professional. I appreciate your time and the love you put into creating my skirts. She is efficient and uses her creative ingenuity to carefully select designs and prints.

Date of experience: November 19, 2019
Norway
1 review
0 helpful votes
Follow Hosanna D.
Unfollow Hosanna D.
Share Review
Report Review

I recommend this boutique
November 21, 2019

I bought 3 long skirts from this boutique and they are beautiful. Great quality and fit. Fast delivery service too. I recommend this boutique, I will continue to buy them.

Date of experience: November 19, 2019
GB
1 review
0 helpful votes
Follow ROSALIA G.
Unfollow ROSALIA G.
Share Review
Report Review

All purchases I made do not correspond with the pictures advertised. It is a SPAM. PLEASE AVOID. GOOGLE SHOULD NOT ADVERTISE THESE TYPE OF COMPANY.
LAUGHING AT US.

Date of experience: November 19, 2019
Justfashion N. JustFashionNow Rep
over a year old

We apologize for the inconvenience. Could you pls tell us your order number and we will check it for you?

NL
1 review
0 helpful votes
Follow Juliana K.
Unfollow Juliana K.
Share Review
Report Review

My order arrived quickly and if problems. They also responded to emails on time and kindly. The fabric of the dress I bought is excellent, much more than I expected.

Date of experience: November 18, 2019

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+346
See all photos