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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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My first order with this store was for a gift that I was going to give someone. Beyond my expectations, excellent customer service, I will definitely order from them again.
I purchase 2 items and paid for express shipping because I wanted to wear to an upcoming event. It took several weeks to receive although express was 7 days. ITried to cancel but customer service insisted was in route. Finally received cheap flemsy purchase. Paid 43.30 plus 15.00 for express company offered $4 refund (for 1 item) or 30% store credit instead of return. After days of going back and forth accepted the cash offer. Still have not received my refund weeks later. Never again. I will report them to whatever authorities I can.
I ordered over 85.00 worth of shirts and earrings. The shirt looked nothing like the pictures. Fabric cheap and dull ugly colors. Nothing matched. Also I didn't start getting anything for a month. Then I would get 1 here and there. I ordered this the first week of August and just got the last ugly sweater on November 21st. I have been emailing for refund information and would hear nothing. Then I would email again and the would tell me I would get information about my refund within 48 hr... nothing until finally this weekend they informed me that I had to return within 15 days of receiving the crap and Ididn't waiting for information on how to send back. They now tell me I have gone past the 15 days. They are located in China. Totally fake company. Do not buy from them. You will just lose your money for horrible clothing. The only money that they spend on their clothes are on the photographers that take the nice pictures of the clothes that they don't sell. Horrible company!
We have to follow our return policy. Hope for your understanding.We will try our best to improve our service and provide you the better shopping experience.
Please don't order from Just Fashion Now. They make knock offs and not well either! If you want to return it... you have send pictures and more pictures and more pictures... then if they think the item is fine they won't refund you. I opened up a complaint in Paypal and they offered a 25% refund on my purchase or I could send it back to China... pay all costs... and if anything was wrong with the package they wouldn't refund you. Just Say NO!
We are sorry for the mistake and for all the inconvenience. But we do need these proofs to solve the problem.We will try our best to improve our service and provide you the better shopping experience.
I received an item that was completelty different to what I ordered. Still after numerous emails and sending them photographic evidence they still insist that I received what I ordered. Photo 1 (with necklace) was what I ordered. Photo 2 The pale lime polyester is what I received! They refuse to send me a prepaid lable to return saying I received exactly what was advertised!
DO NOT BUY FROM THIS COMPANY
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
My dress is perfect, this online boutique are more than useful. My experience was fantastic and I can't wait to buy again. I should have asked for an XS but the S worked fine. I needed something that would fit and not be too tight for my work event, so I missed the biggest size.
Excellent work, my new dress arrived quickly and efficiently. They also took great care to make sure everything was perfect, quality and exceptional designs.
The bag arrived wrapped in plastic, well packed and shipped. The bag is exactly as advertised on the web.
I trust this shop so much that I ordered a collar, everything went well, they also have a very accessible and understandable customer service, I will order a dress to try on.
Gute Fake Fotos die mit der gelieferten Ware nichts gemeinsam hat. Siehe Fotos. 1. Das gelieferte, 2. Foto das von der Website bestellte. Eindeutig nicht identisch.
Auf Anfrage muss Rücksendung selbst bezahlt werden zum hohen Preis
Fazit: Nie wieder, Finger weg
The ordered item has nothing in common with the delivered item.
To return the product you have to pay a lot.
Compare both pictures. 1 is the delivery 2 is the advertised one. Absolutely not what I have ordered.
So please don't buy there! Avoid this shop!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Amazing service, I reviewed the reviews before ordering since I had never heard of the company before and decided to try. I received an email thanking me for buying them and my item arrived in a few days! I will buy again.
My purchase arrived very fast. I am happy with my new long dress, it has a very nice and modern light print. I will order again.
Paid for Silver Sneakers size US 9. Took a long time to come. Shoes ok, but wrong size, even though it shows US9 on insole. They are more like size 6. I cannot even insert my foot. There was NO paperwork with the shoes. Their Tel No. Is "wrong number". After reading the reviews, I e-mailed them that I am not going to send them back until I receive the correct size, as I would probably lose the shoes as well as my money and, that if I did not send them back, they could bill me. I offered to send a photo of my foot imprint. I will report them to the Govt. Fraud Dept. if they are not honorable. I think it is a scam company.
Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?
I ordered my dress and received it sooner than I expected. I loved how fast the service was, the dress is fabulous.
Fast delivery, as described. All the information given about the dress was useful to make the decision. I will buy here again.
Anyone who gives a good review is lying and has been paid to do so.
You will not receive items that look like the photos. I almost cried when I opened the parcels. I thought that I was getting an elaborate cotton mix knitted cardigan, but what I got was a nylon printed piece of crap I wouldn't be seen dead in. The photos on the website are not what you get and it'll will cost £15 upward to return, which you will pay because you won't want to keep it. The suede boots I ordered were not suede and were badly made, If you saw them new, in a charity shop for 50p you probably wouldn't buy them. What an you do about it when you are ripped off by a Chinese company? See photos (on left = what I received).
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
This store is very professional. I appreciate your time and the love you put into creating my skirts. She is efficient and uses her creative ingenuity to carefully select designs and prints.
I bought 3 long skirts from this boutique and they are beautiful. Great quality and fit. Fast delivery service too. I recommend this boutique, I will continue to buy them.
All purchases I made do not correspond with the pictures advertised. It is a SPAM. PLEASE AVOID. GOOGLE SHOULD NOT ADVERTISE THESE TYPE OF COMPANY.
LAUGHING AT US.
We apologize for the inconvenience. Could you pls tell us your order number and we will check it for you?
My order arrived quickly and if problems. They also responded to emails on time and kindly. The fabric of the dress I bought is excellent, much more than I expected.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


Can you tell us the order number so that we can check it?