Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Be sure to check to see if the print is actually printed correctly. The front on mine is fine, but the back is printed BACKWARDS! The return policy requires me to pay to ship it back...$40 to ship back a shirt that costs $22. Then, they offered to give me a 25% discount to keep it. I got a $7 credit. Not great customer service. Not easy return policy. Not a quality product. I'm disappointed in my order and this company. I would have given 1 star, but their review system won't allow that.
Found what I like very easy and easy check out-thank you!
Found what I like very easy and easy check out-thank you!
The t-shirt I ordered had splotches on the front that makes it look like it is stained. The dress did not fit well at all.
Sorry that you are not satisfied with the item(s). We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. We stay always at your service.
Everything looks good on the models, we'll see how the items are once they arrive
Not good at all. Any of it. Puckering on neckline, cheap print on shirt and sub par fabric on another. Too expensive to ship back. Ads look wonderful. Reality is a different story. Also, sized for the Asian market,
I hope the merchandise is as good as it looks. Can't wait
Looking for dresses and they show me tops more than dresses
Looking for dresses and they show me tops more than dresses
It took long for items to arrive. The items ran small in size. If I returned the items I would have to pay for the return. The good thing was they offered a 15% reimbursement of the purchase. Indicating that I could use this $$ to pay for alterations. How do you alter something that is small to big?
Sorry that you are not satisfied with the item(s). Our representative has contacted you by email, please check our inbox or spambox.
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
The items looked nice on the PC, hopefully they will look as good in person. 0
This is my first order so I will have to see how the dress looks when I actually have it. I received the dress and it looks great on the model but not on me so I'm donating it to goodwill. The fabric is to hot for the summer.
This is my first order so I will have to see how the dress looks when I actually have it. So far, it was very easy to purchase on line.
Three things ordered. One pair of pants were so much lighter in color than pictured. Otherwise OK.
I was disappointed that the delivery was very slow.
The material shown in the picture is not even close to the material that I received.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
I was supposed to get 20% off my first order I put in the APP20 In the coupon and I did not get the 20% off very disappointed not happy about it at all
I was supposed to get 20% off my first order I put in the APP20 In the coupon and I did not get the 20% off very disappointed not happy about it at all
I found a dress that I like and I ordered it.
When I received the dress, I was very disappointed. The dress did not look at all like the picture. The material was very thin, not even what it is used for pillow cases. The flowers did not look like the pic. The size was like size 8, when I ordered large. They ship this orders from China. When you want to return it, its practically impossible because you have to pay for the shipment and other expenses. I will never again buy anythg from this site.
I found a dress that I like and I ordered it. I will give my opinion again, after I receive my dress and try it on. I hope it is the way I imagine it. This is a test.
I didn't get the quality I expected from the pictures
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
I was disappointed in the fabric quality. One item (of two) went directly into the donate bag.
Using the size chart, one of two items fit well.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
Prices are great, selection is great, shipping charge is not great. I love the one short-sleeved top with multiple jagged colors -- terrific fit, beautiful and comfortable. I may never wear the dress -- it's way too big, even in a size small (and I'm 5'8" and 135 pounds) and although it looks just like the picture, it sure doesn't look just like the picture. The other black/white top is a weird and uncomfortable fabric, and also too big.
We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.
I purchased this top (M-I'm 5'8" and 135 pounds) and it's absolutely perfect---fit, style, looks--so I'm ordering it now in two different colors.
Really bad sizing. At least 2 sizes out and return policy is. A joke. Also if you like getting e mails. Like 10 a day then this is the company for you
We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.
Sizes of different items differ. There is the corresponding detailed measurements for the specific size in the product detailed. You could compare them with your measurements.
Would have liked a larger discount and free shipping.
Would have liked a larger discount and free shipping.
Quality was poor. Have asked for a refund after finding I would have to mail returns to China.
Sorry for making you feel like that.We understand that different people have different expectations on the items. But we are trying our best to solve the problems encountered and make our customers satisfied.We are doing every effort to provide best products and services, and always welcome your valuable advise.
Fast, affordable and adorable. I am glad I chose 1 size up because everything fits perfect. Thank you
I am so excited to receive my order, user friendly site. Thank you
I did like the dress what you showing, but not the same what I gut.
I did like the dress what you showing, but not the same what I gut.
I cant tell you anything right now, I did like the dress I hope will be the right size when I have it. Xl size.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. We stay always at your service.