JTVReviews 414

I am not defending JTV. Everything I purchase there has not been perfect - they have a generous 30 day return policy, so you can just send things back. I continue to shop because most of what I buy are excellent bargains and the prices are amazingly low. This is not a Tiffany's type jewelry channel. I've purchased some amazing things that are great quality, stones don't fall out, and I wear them a lot. Occasionally, a piece will arrive/develop a problem, as is true with all jewelry merchants. JUST SEND IT BACK!

I placed a new order, my third order within 60 days to the same shipping address. I received email notice that my last order was cancelled. I called JTV to check on the order and was informed the shipping department cancelled and stated there was an error in the shipping address and they issued a order of cancellation. I asked why and provided the same shipping address as prior shipments and also confirmed my billing address. Apparently JTV has issues with minorities. Take notice and Do Not Do Business with JTV.

Using my JTV Preferred Account using my 6 months to pay option, I purchased an $1800 WG diamond ring. I didn't like it a bit and within 2 days took it to our Post Office, insured package for $1800 and mailed it back to JTV. AFTER CREDIT NOT BEING SHOWN ON MY ACCOUNT FOR AT LEAST 2WEEKS, I called and was told I didn't return the package. As the 6 months deadline moved along, I had to ask the Post Office to investigate revealing the ring was stamped at JTV facility with date and time acknowledged by JTV. HOWEVER THEY spent weeks denying they received it and claiming the PO was at fault. I called JTV dozens of times. They definitely aren't paying even though they received the package... period. As weeks went by, dozens of phone calls pleading they credit my account. UNTIL one day while talking again to a supervisor, I asked her to provide me with a name and address of their lawyer so I could have a demand letter sent to them by my attorney. WITHIN 48 hours, JTV called me, apologized, sent me a fax they were just going to write this off and all is forgiven. I won't even turn on that channel because if their dishonesty, liars, cheaters and no integrity.

I purchased a 1.90ct Moissanite Fire ring in a Platineve setting and the stone fell out!
I was at dinner at an Olive Garden restaurant when I noticed it was gone. I had only worn this ring about 4 times since I purchased it. I purchased it on a 5 Flex pay and it
Happened AFTER the 30 day return policy. I tried to return the ring for credit and they would only REPLACE the stone ONE time at no charge. It is my belief that this settingis not very durable and it will only fall out again. I am not a happy camper!

When I ordered moissanite it was missing the guarantee for life. That bothered me, but when I saw a porn Gif of one of JTV's hosts on twitter, that bothered me even more, especially since JTV is supposed to be women issued oriented. They know about this and are covering for the host. They had post on Twitter taken down after is was discovered posted. I can't give my money to such a business. This host has also used "deception " to sell more jewelry as well. Once she said that Cushion cuts retain value better than round cuts to make more sales.

JTV makes cheaply made jewelry. The Stones fall out of the rings. When they get repaired it Just happens again and jtv refuses to to make it right. Instead they want to charge you for their poor craftsmanship. They probably have little kids in sweatshops making their products. If you are smart you should not purchase anything from jtv and customer service is terrible. They treat you like crap. It doesn't matter if you are a disabled veteran who bought a lot of jewelry at jtv all they see is dollar signs

Purchased a ring, pendant and earrings. Ring not fit. To small.
Was told to return ring and they reship correct size. Three weeks later inquired as to status and was told I had to return all items. BS. This is not what customer service agent told me originally. Nowring size sold out and I'm screwed.

Still no ring returned and wife upset we must return and never received our order back.

This is pure crap and JTV HAS CRAP CUSTOMER SERVICE.

WE WILL NEVER PURCHASE AGAIN FROM JTV!

THEY HAVE POOR SERVICE AND AGENTS WHO LIE.

BUYER BEWARE IF JTV
Barry Johnson
Dissatisfied CUSTOMER

I have bought several pieces from JTV. I've been happy with everything, except the jewelry doesn't really last, but it's relatively inexpensive. Recently, I wanted to replace a beautiful ring as the stones had fallen out. I had to buy a larger size, but when I received it, it was far too big. I immediately wrapped it all up, put in the package and sent it off. Later I got the ring back and a letter saying that they had received only part of the ring, which wasn't true. They obviously in receiving the ring back misplaced part of the ring. I sent the ring back a second time with a letter asking them to not charge me and keep this ring. Today, I received a letter saying that if I didn't pay the balance on the ring that they were going to send the amount due to a collection agency. I called and tried to explain that they didn't even send the ring back. They were wanting me to pay for a ring I no longer had. They didn't care one bit. I paid for a ring I don't even have because I don't want it to show up on my credit report. They are thieves and heartless with no customer service. I will never, ever buy anything from JTV again.

Saw Bella Luca dancing pendant on JTV late one night. Was in bed so didn't order. Next day called to order, asked for stretch pay, which was offered on TV. The rep was rude and said you can't get stretch pay unless you order from TV. I went ahead and ordered anyway. It took about a month to come. Rude reps, lousy service, unwilling to help. I will never order from JTV again. There are so many places to buy jewelry you would think they would be more customer friendly.

I purchased a Tanzanite bracelet and earrings. Neither one of them looked as beautiful as on TV. Couldn't wait to get them. Took about 3 weeks to receive which was very upsetting. Returned the bracelet immediately. Decided to keep the earrings anyway. Wore them once and the clasp on one of the earrings was defected causing me to loose it. JTV will not let me return for credit and HAVE TO CONTINUE TO PAY FOR EARRINGS I CANNOT WEAR! EXTREMELY LOW QUALITY PRODUCTS AND JTV WILL NOT STAND GOOD FOR THEM. CUSTOMER SERVICE WAS EXTREMELY RUDE. I WILL NEVER SHOP WITH JTV AND WOULD NEVER EVER RECOMMEND THEM TO ANYONE. HAVE TOLD SO MANY PEOPLE WHAT HAPPENED AND THEY WILL ALSO NEVER SHOP WITH JTV EITHER. TAKE MY ADVICE AND RUN AS FAR WAY FROM JTV AS YOU CAN

I bought a few Ruby items for my daughter for Christmas. The Ruby bracelet came to me with two stones missing., returned it, came back with one stone missing, returned it came back fine, my daughter wore it once in her house, and a stone fell out again! That was the fourth time returned, waiting now for re-embursement. I will NEVER buy from this company again! I think four times is quite enough for them to get it right... but noooooo. Not only is it STRESSFUL to continue returning the same bracelet, four times but most inconvenient, aggrevating, time consuming! NEVER AGAIN.

I used to buy a lot of gemstones and gem kits from JTV -- but took a break for a while - and when I returned to check them out, what a disappointing change! The station that I once trusted is pushing cheap, cheap, cheap jewelry with fake gemstones or really cloudy diamonds in sterling or 10k gold - like this stuff is the best thing since sliced bread. Come on now - not everything is "rare" or "gorgeous"!

I don't know what happened to the gemstone shows (I think they've moved them online) but the last time I tried to check them out online, there were so many technical issues that they had to cancel the show. I used to trust their gemstone experts and now these folks are hawking cheap, common gemstone jewelry.