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J.R. Dunn Jewelers Reviews Summary
J.R. Dunn Jewelers has a rating of 4.9 stars from 2,541 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with J.R. Dunn Jewelers most frequently mention customer service, fast delivery and roberto coin. J.R. Dunn Jewelers ranks 3rd among Engagement Rings sites.
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Wonderful and gorgeous Mikimoto Pearl & Sapphire Ring. The service is fast and excellent during COVID-19. I will shop with J. R. Dunn again. Thank you for your amazing products and service.
Thank you so much SteveP!
Great experience
Excellent! Thank you!
Great! Thank you
Bought a watch for my husband online and everyone was super helpful. Informed me every step of the way on the delivery and it arrived sooner than I had expected. Quick, easy and helpful process from beginning to end! Win win!
Products arrived fine but we're smaller than expected.
Nice quality ring at a good price
I was pleased to find this necklace on your website. You have a wonderful online selection of John Hardy pieces, and I have always been very happy with past purchases.
Cheryl is a terrific advisor.
Very good. Attention from Sales Rep during the virus was great!
Was told after purchasing online on 3/29, that the item was not in stock and would be mid-April before I received them (I was okay with this). Then received email stating Mikimoto stores closed and estimate opening in May and I would receive earrings 1-2 weeks after that. No options offered until I asked to be provided with them and unacceptable alternative items not even close to the original ordered items. The earring purchase was approx. $6,900. I am disappointed in the overall purchase experience as I've made many online purchases without any issues other than a few day delay in delivery. I'm still hopeful there will be a satisfactory resolution.
Sales associate reached out to me personally via email after I placed the order. It made the experience feel luxurious, much nicer than just getting and automated email. After I received my watch I wanted to get a second strap for it but couldn't find the one I wanted anywhere. I emailed the salesperson and she found the strap for me and sent it out. Overall a great experience and will shopping here again in the future!
I loved everything about the experience except the experience of using UPS.
I needed to modify the delivery address and could not get any decent help from them. Either online or via telephone. Fedex is better.
I love your store though and the gift was a great hit. Thanks.
Exactly what I wanted; precisely as described. Arrived in record time.
Excellent experience with JR Dunn! Look forward to ordering again
I absolutely love my Lana hoop earrings! I was shopping around Nordstrom and Saks but J.R. Dunn had the best price. Their customer service was amazing and the delivery was quick. This was my second purchase from J.R.Dunn and I was extremely satisfied both times. Will definitely shop here again!
The bracelet is nice and a lower price than I've seen it elsewhere. However, I would still like to know what warrants two thin pieces of leather and a silver clasp costing $400
Great support. I found out from my daughter about this site and have looked at the John Hardy ring for 4 months. Decided it was time to plunge in!
This was my first purchase with J.R. Dunn and I am very happy with it. They offered a better price then anybody else, and it was delivered promptly and beautifully packaged!
From the business
J.R. Dunn Jewelers is a second-generation luxury jeweler that has been family owned and operated since 1969—celebrating over 50 years in business. The flagship store is located in the heart of South Florida, well known for being an Official Rolex Jeweler as well as carrying the top designers in luxury jewelry and timepieces like Breitling, Roberto Coin, John Hardy, TAG Heuer, Gucci, Mikimoto, Tudor and more. J. R. Dunn is one of the first successful omni-channel retailers in the industry, with a leading e-commerce website serving clients worldwide. J.R. Dunn Jewelers prides itself on providing a superior client experience for each and every person, celebrating life’s most joyous occasions. To learn more, visit us in our showroom or visit: https://jrdunn.com/
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members