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JotformReviews 183

3.5

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Jotform Reviews Summary

Jotform has a rating of 3.5 stars from 183 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Jotform most frequently mention free version, non profit and small business. Jotform ranks 5th among Survey sites.

service
36
value
35
quality
31

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Pennsylvania
1 review
5 helpful votes
Follow Tom K.
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Great Service!
August 13, 2015

Jotform has been an amazing platform for my business. I use it on every website i build, and i will always use it as long as i am a web developer. They make it so simple to create forms for whatever design you need. Thank Jotform!

Date of experience: August 12, 2015
Pennsylvania
1 review
4 helpful votes
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I use Jotform for my business and it has worked out really well. Customers go to my website and get seamlessly transferred over to the Jotform and it looks like my own website with a similar look. From my customers viewpoint it's easy to use and they it helps me stay organized too. I would recommend it to anyone that takes orders regularly. You can check mine out at http://www.timothyink.com/home/order-page and click the order link.

Date of experience: July 31, 2015
NL
1 review
3 helpful votes
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Great tool
July 29, 2015

I just started using JotForm, and it is great!
I started using the free form, and now im testing with it. It seems to work great!

Its very easy to create a high tech form, wich i couldn't create on my webserver.

When the form is tested i definately will switch over to the paid version as i get more storage and form applies every month.

Only thing i'm bumping into was that an attachment is stored on their server, and not send as attachment file with the form... but i can live with that!

If you are looking for an good but easy way to create your own form, use Jotform

Date of experience: July 29, 2015
NL
1 review
3 helpful votes
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Jotform easy to use
July 28, 2015

Jotform is very easy to use. People who don't have the skills to programm a form the can make it with jotform. If you use JotForm you find out the possibilities and the are great

Date of experience: July 28, 2015
Florida
1 review
3 helpful votes
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Love Jot Form
July 15, 2015

Jotform makes my tasks easier. Plus they have the right templates for any business. I used their Whitepaper template and it was perfect. The customer service is prompt and gives understandable directions. Jotform is definitely my primary choice for web-based forms. All other options are inferior to Jotform. - JasonMKasper

Date of experience: July 15, 2015
New York
1 review
3 helpful votes
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If any company got it right the first time, its JotForm. Its easy quick to use, cannot complain. Its full of useful features. If it wasnt for JotForm we'd have to spend a few hundred dollars on a PHP form, that Jot Form has for free!

Date of experience: July 13, 2015
Australia
1 review
5 helpful votes
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Have been using Jotform for over a year now. Using it for event registrations, recruitment and HR forms. Love the rules feature so that forms can change depending on input. Paypal and dropbox integration are great. Saves my team hours in processing recruitment applications and events registrations and payments. Totally recommend JotForm.

Date of experience: June 19, 2015
Puerto Rico
1 review
2 helpful votes
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As a sales manager, I started using jotfom to get the data I need from my team and have it in a form that will be ready for data analytics. This has been a Godsend. Is so easy to use. I also use it for our marketing events with our customers.
For a person in business, definitively a tool that provide a lot of value!

Date of experience: June 12, 2015
Jotform S. — Jotform Rep
over a year old

Hi Jose
Thank you so much for taking the time to write this review. We are happy to see that our tool suits your needs and that it makes your life easier.
Feel free to contact us at the support forum if you need assistance.
Cheers!

California
1 review
4 helpful votes
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Love these guys!
May 28, 2015

Absolutely the best way to put forms on your site. Extremely user-friendly. You don't really need to know any programming. It's saved me on so many occasions. And they just look great!

Date of experience: May 28, 2015
Arizona
1 review
3 helpful votes
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Don't Use it for complex task. Very Poor integration with their own widgets and apps. Support promises to fix issue soon but takes months and doesn't fix.
I have a premium account but now realizing it was a mistake!

Date of experience: May 18, 2015
NL
1 review
2 helpful votes
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Amaising good
May 5, 2015

I am very happy after join JOTFORM, Really very very thanks to Jotform. I have searched lot of websites where no one had not fitted to my requirement but whereas jotform has done it. Great job and easy platform in designing forms.

Really thank you so much http://www.jotform.com team.
Guys if any one searching best online form builder, no need to check you can go with jotform..

Date of experience: May 5, 2015
Virginia
1 review
1 helpful vote
Follow Dellinda F.
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Very please. I am on my second year with jotform and I just upgraded. It's working for me.
www.urbanerecycling.com

Date of experience: May 2, 2015
North Carolina
1 review
2 helpful votes
Follow Asim A.
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I used jotform on my website that I created for my rental property via wix. If you are a Landlord or Real Estate Management company, use jotform to collect information such as maintenance request, tenant notice to vacate, prescreen rental questionnaire etc. If you wish to create a website using wix and using jotform please feel free to contact me. Here's a sample of what I have created http://myrentals.wix.com/samplerentalproperty

Date of experience: April 23, 2015
Georgia
1 review
5 helpful votes
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After you spend the time figuring out how to make the perfect form, I came back to my site and it said I was blocked. I made to 'forms' for two of my sites and JotForm thought I was 'phishing'? These peeps are obviously not concerned about making a good product. I'll return to EMailMeForm like we've been using. Don't say you have customer service when you don't.

Date of experience: February 22, 2015
South Africa
1 review
0 helpful votes
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This site offers the most amazing help when you need a quick form for your website.

Date of experience: January 29, 2015
Canada
1 review
2 helpful votes
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I've been using jotform for almost one year now and it has all the functions and flexibility I need. I would definitely recommend it anybody else!

Date of experience: November 28, 2014
Tennessee
1 review
7 helpful votes
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Absolutely awful
November 20, 2014

Absolutely awful. Be very careful with these incompetent jerks.
The service seems to work fine for awhile then it disappears.
If you do not re-do everything its gone. There is no help with customer service as they barely speak any english.

Date of experience: November 20, 2014
India
2 reviews
6 helpful votes
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Jotform is amazing.
For just 9.95 a month, it does the perfect job for my website.
It's user friendly and makes it possible and extremely easy for even those who knows nothing about creating online forms.
It's the online form one stop shop!

Date of experience: November 8, 2014
Indiana
1 review
3 helpful votes
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This is the simplest online form made available at no cost. It is easy to design. It is flexible. Easy to transfer the code and easy to export the data for further usages.

Date of experience: November 7, 2014
Vermont
1 review
4 helpful votes
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JotForm doubled billed me and with the help of BlueSnap refuses to refund the double billing charges for 7 months. They offered three months credit... not good enough... The only way I could stop the double billing was to cancel my credit card. They selected different dates and different notices on my credit card. My accountant did not pick this us as double billing. I had notified them when they first started this and they continued to double bill on the same JotForm account number.

Date of experience: November 3, 2014

From the business

Trusted by over 25+ million users, Jotform's form builder is the easy way to create and publish online forms from any device. The company offers 10,000+ ready-made form templates, 200+ integrations to 3rd party apps, and advanced design features making it the leading online form builder for organizations all over the world. It's popularly used to create payment forms, lead generation forms, registration forms, contact forms, application forms, and more.


jotform.com
Founded in 2006
San Francisco, CA, United States