Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Jomashop is recognized for its extensive selection of luxury products at competitive prices, with many customers praising the quality and value of their purchases. However, significant concerns arise regarding customer service, particularly in handling returns and addressing product issues. Customers frequently report delays in response times, difficulties with return policies, and dissatisfaction with the support received when issues arise. Overall, while the company offers appealing products, its customer service approach appears inconsistent, leading to frustration among buyers and a potential deterrent for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Excellent watch at the best price on the internet. I shopped the internet thoroughly and JomaShop was as much as $65 less expensive than any other store. Free shipping and no tax. That's a bargain!
Everything went great. Product, shipping, and shopping through the website was as expected. No need for customer service when buying goes so smoothly.
I was able to get the watch I wanted at a lower cost than any other retailer selling the same product. It was a pleasant experience using jomashop's website and the shipping was timely and there was no issues. I will definitely purchase from jomashop again. M15B6082
I ordered a nice Casio for outdoor stuff and it came on time in expected packaging with no issues. Great experience and would certainly consider buy from Joan shop again
Always responsive and quality products! Used them several times and they have the best selection of quality writing products.
Received product in timely manner, appeared new as described, but about a week later the watch starts stopping randomly. Have to pull/push the crown to reset. Happened a couple times. Tried to contact Joma to initiate a return, they ignored several attempts to contact them.
Probably won't be buying anything from these guys again.
Nice product and shipping speed will buy again and will recommend other to the website good quality in product no problems wit item
I ordered M15B7689 watch and it says ships within 2-3 days and it was shipped almost after 16-17 days. While enquiring through email, no response at all. I was traveling out of US and was expecting to received it within two weeks and still was not shipped so I had to travelled without taking the watch which was supposed to be gift. I had to ask my friend to ship it.
I placed order M15B5836 on Jomadhop for a pair of Ray-Ban sunglasses I was eyeing at sunglass hut for about half the price! Love them and will purchase from. Site again!
I purchased a watch and in three days I had it delivered in Arkansas. Very good service. It was packaged well to avoid damage.
I LOVE my watches. I ordered a watch for my husband a few months ago and loved the service and the watch. So I ordered 2 for myself. The shipping is fast and the products are beautiful.
I will continue to buy from JomaShop. :)
Recently ordered a gold necklace with Swarovski crystals for my significant other. Delivery was prompt as promised and my significant other loved the necklace.
Used JomaShop from a referral for the first time and found a great deal. Place my order and the watch was delivered quickly. Found the entire process to be efficient while getting a great deal.
The watch is in good condition and look fine.
If I have a chance to buy another watch, I make a purchase in JomaShop which is the best place to go for a good buy as I know.
All the my orders always come better than the expected. Good illustrations and descriptions of product.
Navigation on the website is easy and it offers a wide range of models to choose from. Pricing is very competitive and it amounts to about 10% lower than what other shops are offering. The fuss free shipping is a plus too, delivery was easy and packaging was done neatly!
Fast easy dependable service! M15B6777 Thank you for existing and having many options available for purchase
Placed my order (M15B3888) on a Friday, received the order by Wednesday. Great customer service, great value, and great follow up! After ordering from Jomashop, I also got way further into their inventory and they run a great site full of really unique, and nice, high-end items.
Answer: Hello Rajiv, Thank you for the interest in our products. Pre-owned items are marked pre-owned, otherwise the item is brand new. Roee
Answer: With my experience they donot sell fake items My wife is an expert on fake items and said they are really good. Remember their price is not bargain prices. Other shops adding shop fee, tax and other fees on the top of the original price
Answer: Hi, Sorry for late reply. Please note that PAM01441 is available in-stock and ready for immediate shipping. Call us at 877-834-1434 in order to speak to one of our sales representative for further assistance.
Answer: It looks like they do not like answering questions. I have send them 5 emails regarding a refund and not even one was answered.
Answer: No, they are terrible with returns. I received a wrong item, it's been 3 days and still waiting for the return label. They will not schedule a pick up. I will need to go to the post office to return it. This is ridiculous
Jomashop.com is your source for luxury watches, pens, handbags, and crystal. Our site features a huge selection of Tag Heuer Watches, Rolex Watches, Breitling Watches, Movado Watches, Cartier, Montblanc, Citizen, and other discount watches. We also spe...

