DeleteMeReviews 759

Although I just signed up last week. I've already been given a report on progress being made. I paid a company called My Content Guard that is basically a scam. They took my money and told me I'd see results in a couple weeks but MONTHS went by & they stopped emailing me back, etc. It even stopped letting me go online and log into my account smh. So seeing progress already from this company after a week of that is AWESOME!

Work in a correctional facility. Too dangerous to have info with addresses and relatives on internet. Inmates look us up and obtain info. Under prison reform, inmates are being released. Don't want my info nor my family's info revealed.

Easy Privacy and peace of mind! Truly a godsend of a service.

I've had deleteme for about a year, and so far I've been very happy. They have an amazing customer service team- they are thorough, quick response time, they always have an answer or solution. They send you a report every 3 months of what they deleted. They have expanded in privacy-centric services just in the short time Ive been with them. I'm giving them 4 out of 5, but they earn those 4 — big time. The 5th star is not given only because 1) they only work to remove info off around 40 data broker sites, and there are well over 100. Secondly, they occasionally miss an online virtual crumb, or when your data is refreshed after awhile, it's on a site previously opted out of. The team is very efficient, but not perfect. Just let them know, and they take care of it (if it can be deleted, they will). It's nice having a company centered around privacy that understands not everyone wants their information bought and sold by the big data brokers. The time and effort to send emails and by regular mail to ‘Opt out' of those 40 sites for and monitor it, it's a great value. I highly recommend Deleteme.

I chose DeleteMe because I do not like the idea of so many having so much access to me and my information without my permission.

I enrolled my wife and I in mid-august 2020 due to the promises made about the effective removals of one's files. The sent a "report" within 24 hours to each of us that they had located both our names and had contacted the data companies in question to remove our names.
After a month, I did some checking, using the names in deleteme's reports. I found my name in one major database (Intelius). As I'm a member of Intelius I contacted them, and was informed that they had not received any requests in my name, and that if they had they would have sent me an email to that effect (I did receive emails from some others like Whitepages and was subsequently removed).
I contacted deleteme explaining the situation and asking them to take another look at their report, as I wanted to ensure the removals had been requested.
I received a prompt auto reply within an hour, followed by a reply from their customer service department. They simply cut and pasted an inadequate explanation by way of a screenshot (which is no proof at all incidentally), and provided a one line, rather glib answer.
No explanation, no interest in what might have occurred. Simply an extremely poor and what they believed to be, worthy, reply. I sent another email reiterating Intelius' stance and explaining that Intelius took precisely 5 minutes to remove me when I filled in the request myself. Nothing to do with my membership, just an automated feature that works far better than deleteme's, obviously.
No replies from deleteme incidentally, they're done with me. This is the so-called white glove expert service? What tosh! They obviously use data input people to do the grunt work of sending in requests, and there is absolutely no back up from anyone with any inside knowledge when you need it. They drop you. $129 per person and this is what you get from deleteme.
I would save yourself the trouble, contact the data companies yourself, and use the $129 each person to buy yourself something nice. Deleteme is not "white glove", not a "partner" and not worth a single dollar.
They may provide good service if you are lucky, but who wants a lucky dip for that sort of money? Deleteme is only as good as their customer service. Regrettably they are all about the sale and little else.
I'm reporting them to the MA Attorney General's office about this.