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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,628 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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I ordered from this site on 11/25/16. And I still have not received my order. When I check the tracking number, it reports that it's still preparing to ship... really?! I've sent multiple emails and both were responded to days later, asking to verify my address. Seriously?! I filled out the shipping info and haven't moved, so why do I have to keep verifying it?! I'm concerned that this site is a hoax. At this point I have nothing good to say.
I ordered my ring on Friday and received on Wednesday engraved and all my ring is beautiful, I'm in love I will be ordering again and I will tell everyone about this site thanks Jeulia!
The free shipping is great but the long wait ain't! The yellow stone was ok but I thought the silver sun rays around it would have looked better if they were gold vermeil.
I was very pleased. My choices looked very nice. I will order again when i want or need something.
Purchased my ring and one of the stones fell out within the first couple weeks. Got in touch with Jeulia to which they told me to send it back and they will replace it, but I had to pay for shipping. So ok I sent it back on my dime. Got the new ring and the first time I wore it the stone fell out again. Got in touch with them again and they told me to pay for shipping again and they would fix the ring or I could pick a new ring. So I picked a new ring which was about $20 more exspensive to which they told me I had to pay the difference and pay to have the ring shipped back to them again and then they would send me a new ring?!?! Pardon me? It's not my fault the stone fell out of both rings within the first couple days/weeks of having them in my possession. Told them I was not happy with that I would keep the ring with the missing stone and never shop with them again, and let everyone know what kind of customer service they have...
Hi, Maria. We are sorry for the bad experience you had with our customer service. Please be assured that we will do our best to resolve the issue. One of our customer representatives will get in touch with you so and assist you in this matter. Thank you so much for your feedback.
Ordered wrong size. Have requested return information numerous times with no reply. Please let me know where to return and any other information that is needed.
Hi, Barbara. Sorry for the delay in dealing with your email, our customer service have replied your email and ask for the information we need, please kindly check your email box and reply. Thanks. If you still have any questions, please feel free to contact us via email or call us at 1-888-219-8158.
I ordered a ring back in November! Yes I received my ring 4 or 5 weeks later! I was very unhappy with the quality of the ring along with how it looked on my finger! I sent several emails even with pictures showing original packaging and that the tag was still on the ring! After 5 emails I'm still waiting for a return authorization! This is so frustrating! Now the 30 day return policy has expired!
Hi, Peggy. Sorry for the unhappy experience you had with this order. Things always get a little hectic during that time of year so that there is a lack of attention to your emails. Apologize. Please kindly note that our customer service have sent you the return instruction. If you still have any doubt with this order, you also can contact us via online live chat or call us at 1-888-219-8158. Thanks.
This is my second review of Jeulia. Got an answer from Jeulia how sorry they were gave me an address and phone number, post office says address is invalid phone doesn't work. WHERE do I go from here how hard is it to simply exchange a ring. All consumers be aware of this company.
Hi, Brenda. We are very sorry for whatever misconceptions that were brought about by this transaction. Our phone number have been changed to 1-888-219-8158 and after searching the email address you offered on our website, we did not find the email record, please be sure that you send the email to [email protected], [email protected] is not available to reply you. One of our customer service representatives also will contact with you to guide you to return it for exchanging. Please check your email box and reply.
Ordered a ring on 12/22, put in an extra $20 on expedited shipping, said it's gonna be here in four working days; IT'S BEEN WEEKS and I still haven't got it yet. Tried to call, tried livechat, tried email, the only thing I got back was some occasional email responses asking me do I still want my engraving service, other than that I simply just COULDN'T REACH THEM. In my first email I told them I need to cancel my engraving, second email they still asked do I $#*!ing want to add engraving service. They obviously didn't notice I had that already, and they IGNORED MY EMAILS. Now I need to take it to Paypal and my bank to cancel the payment. So sad when you're broke af and try to be romantic. Online shopping doesn't suck, Jeulia does.
It's so beautiful I love the details on my ring it's just perfect
I am trying to return my ring for a smaller size. No invoice was included in the package I received. I emailed the first time and they wanted to know what size ring I ordered even though I provided them with the order number. Have sent two more emails and no response. Also, I have called their number twice and both time I've been told the lines are busy, please call back later and then get disconnected. I will not buy from this company again due to poor customer service.
Hi, Lynn. We are so sorry for the delay in dealing with your email, that is definitely not that kind of customer experience we strive for and we would love the opportunity to make this right. After checking, one of our customer service have replied your email today, please kindly check your email box. Thank you for your patience.
I have ordered two rings from your site. Beautiful sets! Always easy to deal with an transactions are fast!
Thank you
Wanted to make a return for different size. Was told I had to send copies of all paperwork with pictures. Was unable to supply so gave up
I am very satisfied with the quality and beauty of your jewelry. They are a symphony of colors, a joy to the eyes. A poem made jewel. On the other hand, care and office shopping is very expeditious. In summary, a 10+ to Jeulia.
I absolutely love my rings... I've ordered a few and have picked out another one I'd like to offer as well. I've had many compliments on my rings and have had 4 friends order for themselves after seeing my rings.
I'm a very happy customer
I have bought twice from Jeulia n and very satisfied withe the rings that I received. However, I would like to bring the attention to the packaging. My 1st parcel when received, all rings are in their slot inside the ring box, wrapped in class. Whereas 2nd time my parcel came, all my rings are jus placed inside the box wif the size tag inside (not tag on the rings n sticker sticks to internal box). Looks so messy. Not jus 1 ring but all 6 rings are packed like tat. Maybe Jeulia shd look into this. Package is everything in retail. Haphazard packing up jus shows they are cheap stuffs. Jus my tots. Thanks
I have rheumatoid arthritis in my hands and I am unable to wear my given wedding set of rings any longer. I saw Jeulia rings and was skeptical of the quality at the price but ordered anyway. I am VERY happy with the rings plus they were delivered in less than 5 days which when you consider I live in Australia is unbelieveable... except it is true!
Ring was beautiful but the main gemstone came cracked. I purchased my ring before my proposal and they wouldn't exchange it for a different size or offer sizing when it didn't fit.
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Affordable luxury Jewelry for Everyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, Samantha. We are so sorry for the confusion with regards to your order, but yes your order has been shipped, now the USPS is applying for Customs Clearance, but this process took a long time, resulting in the order was delayed. Please don't worry, we have resent you the new order without any additional charge, we take full responsibility for this error. We will email you the new tracking number, please kindly check your email box, if you have any doubt with this order, please feel free to contact us at 1-888-219-8158.