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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,628 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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My husband replaced my engagement as a surprise but I didn't care for the size of the center stone he originally picked. We easily returned the firsr ring (do not remove the tags) and Jeulia reimbursed us quickly. Not store credit they reimbursed us to our card. Alot of online jewelry stores only give store credit. There wasn't a hassle it was easy. And the new set I got is so gorgeous. It's so shiny and beautiful. They also sent me a free Jeulia label ring as well as earrings. Both rings came with a Jeulia box. When you open the box it has a standard ring box as well as a gift bag, note, and a little polishing napkin/rag. It came in 2 weeks.
I ordered a number of rings from them in a short period of time. I am not happy with 3 of them and sent a picture of them seeking help. Instead of trying to help, they responded that I obviously removed the tags and therefore the rings were not returnable. I then replied with a picture showing the tags are CLEARLY still on the rings and asked how to resolve. They have since refused to reply - I warned I will be submitting this to my credit card company asking for a FULL CREDIT since they refuse to answer me. One of the worst problems is that they tell you a stupid way to measure your fingers and then they send you ring sizes based on Chinese sizes. The 2 I'm keeping do not fit on the fingers I planned for them. This company SUCKS!
I placed the order paid 140 for a ring for my wife. Paid though paypal says the purchase was completed then tried to view the order information it takes me back to my car like I never bought it. The money came out of my account and PayPal notified me it was paid then even in PayPal doesn't show in my activity. I just want to know it at least coming and I'm going to recieved the ring.
Hi Jeremy M, sorry for your bad experience. I guess that you did not log into your account on our website, so there are no orders to show. Besides, once our customer placed an order successfully, they will receive a confirmation email. Could you please try to check your email box including the spam to find more details? If you still can not find your order please click here: https://www.jeulia.com/contact.html to contact our customer service including the Transaction ID, so that we will check with our finance department to try to find your order. No worries, we will help you to solve it.
I have ordered multiple items from Jeulia and everytime, they are beautiful pieces. The only thing that I would like to be different, is quicker shipping. We have all been spoiled by Prime 2-day shipping. A 14 day order-to-home ship time is just a small price to pay for the beauty you get. They always have great deals though!
Beautiful jewellery, great customer service, everything you could wish for if you are a fan of quality goods, thank you Jeulia x
I ordered two wedding bands from jeulia last week. Both came quickly and are gorgeous. I have always wanted a band like the one I purchased but never could afford it till I found it on Jeulia. I'm truly in love with my ring as well as my husbands.
I have purchased several pieces from Jeulia and love them all. The quality, craftsmanship, and price are all above the norm. I highly recommend Jeulia.com to everyone.
They design the most gorgeous jewelry! My favourite jewelry shop. A selection of prices that suit many different budgets. I trust their jewelry is good quality and safe during covid.
They are amazing! My ring is worn everyday and I wash it as they tell you too. I was so amazed with their customer service when I needed a bigger size
Affordable, good quality and fast shipping. Customer service is amazing too. Buy with confidence you won't be disappointed. Thank you Jeulia.
My husband ordered an engagement ring/wedding band set and it is absolutely gorgeous and different! My fingers are small (size 4.5) and it fits perfectly! I'm so in love with my rings and my husband was in love with the cost.
They have great communication and very prompt replies. We worked out an issue that arose with the postal service and I received my package. The jewelry is beautiful and I look forward to buying from here again!
We ordered my rings and within a week they were at our house. I am so happy with my rings they were far beyond my expectations. I will definitely be back to buy more from Jeulia
My fiance purchase a ring almost two months ago, never received and the website says that the item can't be track... yeah i feel i will never get the ring dans that my fiance just lost a lot of money... don't buy from them if your dont want to losse money
Hi steph t, sorry for all inconvenience, I believe there may some misunderstandings. Usually, all orders will be shipped out within 7-9 working days, and the shipping time depends on your choice. After checking we can not find your order via your name steph t. Could you please offer us your order number? So that we can try to get more details.
Amazing quality, great service, love all the items I've purchased. Love the rings so much I bought a friend this ring in pink and I also have this in purple! Love it!
My old engagement ring broke in half so I was in search for a new one. I came across jeulia and fell in love. I was very hesistant but took the plunge. It came in less than a week with coming from China. This ring feels so sturdy and durable and looks like a totally real diamond. Came with a super nice box and came with free earrings for Mother's Day. Everything about all of it was top notch. I'll definitely be buying again!
When I first saw this company on Facebook, I noticed a lot of my friends liked the page. I thought to myself is this a real Jewelry company. Yes, it is real. I starting looking at the company's reviews and noticed a review from Ashley C, Keyla Dawn, and moody 4 jewelry review is what aspired me to buy this beautiful cut three sided pave sterling silver enternity wedding ring set. The packaging is beautiful. The ring is gorgeous. It looks beautiful in person. I love it and wish I never brought a real wedding ring from Kay's Jewelry store. This ring helped me save so much money I wish I knew about this company in 2013. Thanks Juelia!
I don't think it's stopped shining or looked dull either. It is truly gorgeous and SO feminine. I just love it!
Whether you love statement earrings, a delicate necklace, charms or bracelets, Jeulia is the best way to accessorize your outfits without breaking the bank.
I will definitely buy more and more!
From the business
Affordable luxury Jewelry for Everyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharon, we are truly sorry for any inconvenience that may have caused. After checking, yes there is some misunderstanding between us. The first photos you sent to us could not show the ring tag, so our customer service thought the tag was removed. Sorry about this and please accept our sincere apology. For the three rings, two of them could be surely refunded, only the other one could not because it is our final sale ones, which could not be returned, exchange or resizing as stated clearly on our website. Hope for your kind understanding. And the latest email between us is from us to you, asking your option on the return and exchange. Please kindly reply and work with our customer service. We will surely try every means we could to help. Thanks in advance.
P. S our ring size is standard US size, and we suggest customer to choose their regular size. Because there might be a mistake because of measurement ways etc.