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Jeulia Reviews Summary
Jeulia has a rating of 3 stars from 6,628 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Jeulia most frequently mention beautiful ring, many compliments and great quality. Jeulia ranks 3rd among Custom Jewelry sites.
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Jeulia jewelry is the first place I go to when looking for a new piece. I have several pieces and i wear 2 of their rings every day. They sparkle and shine so nice!
Super fast delivery ordered Tuesday around 2pm was delivered on Thursday at noon. Beautiful ring my fiancee loves it. I will use you again.
I will definitely be a repeat customer. My ring was shipped and received quickly, was packaged neatly and really sparkles in any kind of light.
So amazed with the product and for a reasonable price. I cant thank you enough for helping me choose the right ring for my bride to be. Ill be shopping from Jeulia alot more. Thanks again.
I love my ring I bought. It wears well and cleans up good. I wear it all the time. I get a lot of compliments on it. I would do business with this company again. Thank you for friendly service.
I was satisfied but not overwhelmed with joy. Returning a item for exchange is to drown out by live chat. Should be able to talk to someone. Would be much easier and quicker. Ring itself was wonderful!
I am satisfied with the fast service and shipping and my beautiful ring. I will purchase from this company again.
The ring came fast and as exactly what I hoped it would be. It's beautiful. It is sized properly. I love it.
Accents also caught on clothing and pulled away from ring. I'm No longer wearing because it no longer looks like it did when I received it.
Hi Patricia, we are sorry about the issue with your product. We carefully inspect all products before shipping, unfortunately, a few defective pieces may sometimes be overlooked. But don’t worry, our goal is to make sure you have a great shopping experience. Please rest assured that our Customer Satisfaction Team will reach out to you soon and get the issue resolved.
Fell in love with the ring, but I ordered a size 9 and it won't fit. My last wedding set was a size 8. Well I had some swelling and ended up having to cut that one off. So I figured I would order a size 9 to make sure if my finger swelled again I wouldn't have to worry. But I get it and it doesn't fit. I put it next to my other one and they are the same size. No wonder it didn't fit. But I can't return it cause then I would have to pay more money in shipping to return and then ship a new one out.
Easy website to maneuver, ease of ordering and fast delivery. Products are accurately described and beautiful. I will definitely order again. Keep up the good work!
I had ordered a ring set and was not happy, Jeulia went the extra mile to work with me and find a ring set I just love
I never received my order however they say I did. Now Im having to wait for an investigation to find it in order for a refund. Highly disappointed and most likely wont buy again or tell others about them.
Hi Desiree, we are very sorry that your experience has been disappointing. After checking with the shipping company, the record shows your order was delivered on 18th, Oct and left at Porch, here is the UPS tracking info: 1Z1W508R0456131123. Since you don't receive the package, we have contacted the shipping company to verify the package location, and now we are waiting for the result. If they confirm the loss of the package, please don't worry, we will take full responsibility for this error and promise to offer you a satisfactory solution. Anyway, we sincerely apologize for this inconvenience has caused, we are always trying our best to get orders delivered on time but some things are just not within our control due to the shipping company. Thank you for your patience and understanding.
No hassle to order online. Got the ring on time and it's perfect to have it. I love this ring with such pretty design on it.
I am delighted with the ring that was bought for my wife on our wedding anniversary fast delivery service to say it was over seas and great customer service I would defiantly recommend this company and have done
Jeulia came through on her promises. My package was lost and I didn't receive it the first time. After an investigation Jeulia fulfilled its promise and sent me another necklace. The item is so beautiful I fully recommend the store. Thank you Jeulia.
Hi Patricia, we are very sorry for the inconvenience has caused. After checking with the shipping company, the record shows your order was delivered on 11th, Oct and left at Patio. Since you don't receive the package, we have contacted the shipping company to verify the package location, and now we are waiting for the result. If they confirm the loss of the package, please don't worry, we will take full responsibility for this error and promise to offer you a satisfactory solution. Anyway, we sincerely apologize for this issue, we are always trying our best to get orders delivered on time but some things are just not within our control due to the shipping company. Thank you for your patience and understanding.
Siempre hubo comunicación, atención de principio a fin. Muy facil de ordenar en linea y llego sin demoras a la fecha que se estableció a mexico
I am so in love with my ring. It's so beautiful and unique. I have been asked by so many people where and how much it was.
My current ring has lost a stone after wearing one time. This saddens me because I wanted it for such a long time.
Hi Martha - We are truly sorry for the issue with your ring and understand that we have let you down on this occasion, apologize for this. Per our records, we have conversed regarding this issue via email and our colleague have offered you the return address for repair, rest assured that our customer service will work quickly to repair it and ship the ring back to you as soon as possible. If you have any additional concerns, please don't hesitate to contact us.
The ring I ordered didn't work for my lifestyle. I was asked to send pictures of it in. I sent several pictures showing it was in perfect condition. I was told it was not returnable for money back because a tag was missing. I agreed to exchange it. The customer service representative said "you wouldn't want to wear jewelry someone else has worn, would you?". That comment was NOT necessary at all. I picked out two items but then realized I just wanted the one item to exchange it for. They said, "you pick two item. What is your second item?". I told them I just wanted the one. I never heard back from them. They just completely disappeared. This has all been a series of emails taking place over approximately a week. I repeatedly asked for the address to send it back to but never got an answer. They are impossible to work with and the emails are sent in broken English. I will warn everyone I know, not to EVER purchase from Jeulia. Horribly dissatisfied and disappointed.
Hi Nancy - We sincerely apologize for your bad experience of this order, your feedback is highly valued and we will take steps to improve in this area of our services. Please understand that we have many emails waiting for a response so our colleagues may reply to you a bit late, but we won't neglect your requests and will try to give you the best possible service. Rest assured our customer service will be in contact with you urgently to discuss your experience further and get this issue straightened out for you.
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Affordable luxury Jewelry for Everyone.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Shannon - Thank you for your review. We have many messages on Live Chat waiting for a response so our colleagues may reply to you a bit late, but this is not a usual scenario that we encounter and in future, extra care will be taken to ensure this does not happen again. As a result, we offered that you send the ring back to us so we could help you exchange for another size 10.5, if you need any further assistance, you may directly call us at 1-888-219-8158. Thank you.