JC PenneyReviews 528

I ordered several things for Christmas 2015. I paid with my debit card so they got their money the next day. I am still fighting to get my money from the order they canceled since they didn't have the merchandise, it was out of stock, then the order was canceled on the 23rd by them! Every time I call they say the same thing it takes 3-5 business days to get my refund! Well it sure in the heck didn't take them 3-5 business days to get my money for stuff they didn't even have in stock! I WILL NEVER buy ANYTHING from JCP again! NOT HAPPY

Placed an order on 12/18 for home delivery. Order receipt stated delivery between 12/21 and 12/24. Follow up today (12/23) and UPS doesn't even have the order yet! Called customer service. He stated that since my order was placed on a Friday it wasn't processed until Monday. I asked if they worked processing orders the last weekend prior to Christmas and he said no. What retailer online or brick and mortar doesn't add staff and hours for the Christmas rush... He said they only work Monday through Friday - and my order will likely be delivered 12/28 - Swell - Thanks for nothing JC Penny. I will never shop online or in your store again. It's no wonder your business is floundering...

I ordered from web site because always had great experience, but NOT this time. Thank you for a disappointing Christmas 2015. Your website gave me the option of store or home I chose store because of the value. After receiving tracking number I then found out it doesn't deliver to store so my package was returned to original sender --- now product OUT of STOCK.(thanks) the bad part was customer service NOT trying to satisfy me with any kind of option. JCP needs to understand GREAT CUSTOMER SERVICE is the product you need to sell. I will seek the product from other retail and spend more but I WILL receive GREAT customer service.

I wrote a bad review of jcpenney.com several weeks ago because I was very displeased about something I ordered only to be told the item was out of stock by email several hours after I had ordered it. I called the 800 number and explained the situation and the customer service representative bent over backward and managed to find me the item and have it shipped to my home all for the same great price. The item just arrived and I am very happy. Thank You! I would like to reverse my bad rating.

Hi,
I wanted to alert everyone on the tricky billing policy that JCPenney has for their customers in- store. I had purchased a couple of items on Nov 26th(Thanksgiving day) and made use of the in-store coupon of $10 that they had provided for the customers who came in for the door buster sale, towards my purchase, which applied to all items on my bill, per line item. Yesterday when i went to return many of the items except one. I noticed that when they returned the amount to me $10 was not applied towards my new bill, instead only that portion i. E. $1.89 was applied and when i asked them for an explanation I was shocked to hear what they had to say. They told me that $10 was applied to the bill on that day, but since u returned most of the items, you will be eligible only for whatever was applied to that item. This is ridiculous, then what is the point of me going for the Door Buster sale, if i can't make use of the coupon they gave me as a privilege. Is this how JCPenney repays me for all the loyal shopping that i have done with them since long? I'm totally disgusted with their customer service and will think twice about ever shopping with them again. The manager was also so rude to us, which really made me furious and think what sort of a reputation JCPenney is trying to build amongst their customers. Guys watch out!

Holy crap! How horrible is this store? Completely staffed by nothing but idiots! I placed an order on the 16th for pants. Get the order confirmation and then got the tracking email. The order listed on the tracking email is NOT what i ordered and the tracking saysit was delivered... BACK IN 2014!?!? I call in later that day and tell the agent about this. She tells me that they recycle tracking numbers and that the tracking and the order listed on it will update the next day. Well, low and behold the tracking updated, but the i order was wrong. I received my package on Friday and needed the pants for Monday. I call in on Sat morning and tell the agent yet again about this. She says that i got the correct order, but when I tell her the item numbers do not match, he story changes. Then she tell me that I have to pay to return the items or go to the store. Why? This is no where near my fault? Now I have to go through the whole BS with the supervisor. She apparently see the error and and is sending the "correct" pants out for a Monday delivery, free of charge. Ok. So, later on I get the confirmation email and everything looks good and then a little bit later the tracking and... wrong order again. So, i call back in and I am told there is nothing that can be done; the order is already packed. I tell them to cancel the whole thing. The reply is that they can't. So, Monday comes and goes and no delivery, so I assume they canceled it. Until this past Friday the 26th. Here is a package from JC Penny. I open it to pull the pants out and to throw them in the trash and whats this? No pants, but I get a pair of pink socks and box of Kuerig decaf coffee pouches. ARE YOU $#*!! NG KIDDING ME? I hope this chain burns. Screw this place and anyone who works there.

I placed on online order for a gift for my elderly aunt. I even paid extra shipping to ensure the gift would arrive in time for my aunt's birthday. After I initially placed the order, I received a message that my payment wasn't authorized. (That's another whole issue, VISA decided that a $200 online order two weeks before Thanksgiving must have been fraudulent.) So I called back and used my AMEX and everything seemed to go through fine. I asked if I would get a new order number and the customer service rep said no, that the order number would remain the same. She seemed very competent and helpful, so much sol that I even participated in the online survey after resolving my issue. The day before my package was set to arrive, I decided to double check that it was on track to arrive on time and found that my order had been canceled. I called customer service and was told they had no record of my AMEX number. I was then transferred to a customer service supervisor who barely offered an apology. I will never do business with this company again - no wonder they are in such deep financial trouble. They can't even manage a simple online transaction!

The best manager ever is Tracy and she is the best and nicest and sweetest person I've ever met she works at JCPENNY on Salinas ca at the north ridge mall and I always go to shop now at jcpenny just because she make me feel wolcom all the time and I suggest that jcpenny company let he teach the othe staf how to be the best like her and how to get to wolcom the customers and make them feel home, and if I was the owner of the company I will raised her right away.

I love JC Penneys online shopping. They have unique curtains for your home and some jazzy clothing. Always lots of coupons and discounts on the website plus they are fast with orders & returns are very easy. Love them.

Worse customer service EVER... try and try and try to work with JCP and it gets worse and worse. Another example tonight. Went on line at 6pm to pay my bill (week early). Says web site down for repair until 6:30. Wait until 6:30 says down for maintenance until 7. Wait until 7 - now down for maintenance until 8. No place to email them. You call and get put on hold or told they can't take a payment. I've been asking them for FIVE YEARS to change last name on account Every time I talk to someone they assure me it will be done and tonight - same old same old name. I've given them my 5 year old phone number five times and tonight. STILL the wrong number. Now they tell me I can't change my name unless I go into the Store. WICH I"VE ALREADY DONE 7 or 8 times. SHowed them my license and no change.
What's really really horrible is JCP is not linked to JCP online. When you call they can't even see each others records let alone change them... said... so said...