JC PenneyReviews 528

Waited for 30 minutes to finally be connected with a rude woman who put me on hold again. I was then hung up on. I tried to use the online chat with no luck. My issue was never resolved.

Do not expect to talk to anyone once your appliances are delivered. I've spent 3 days calling all day and waiting 30 minutes each call and still haven't reached anyone at customer service.

I just wanted to share with you the great customer service that I received from your employee Farrah at the Florida mall.
She was able to assist me with my requests and inquiries. Thank you Farrah.

I ordered a comforter online back in November and they said it would be here no later than December 7th. Here we are December 10th and they still have no idea where my order is. When I track it they say "order pending", but when I called the hotline number it said "shipped". To say the least I won't order from them again.

We wanted a Faberware cook set, in store the price was 90.00. Online the price was 60.00. I had the price on my phone and showed her, same set, was 60 online. Do you think she would give me online price in store, mind you there was not one customer in the whole store. I bet she hadn't sold 200.00 of merchandise all day. I will never walk in Penney again.

Leaving for a Caribbean trip this weekend; I ordered a dress and had it sent UPS 3 day. Opened it and it is a winter jacket. Perfect!

Ordered Good Grips items (on major sale!). Items were received within a week, at their store. All was as expected. Great service.
Love the Good Grips product line!

This is the only department store card i own for a reason. Styles are trendy and quality of goods is superb. Sales are fabulous. Often 75% off! The only department i have quams about is the hosiery.

Jc Penny always has great deal plus coupons and reward that I love taking advantage of. Love shopping at JC Penny for my children and myself and also whenever I have to give a gift to a love one.

So much easier having to look at the sizes and the half sizes are absolutely perfect for my daughter. Very nice and great quality fashion. Easily moved thru aisles.

I found the most beautiful evening clothes to wear to my grandsons(2) weddings.

Penney's used to sell average, decent fashion. I never go there anymore because the clothes are poorly designed and made. The clothes are usually made from cheap feeling and looking fabric.
Just go to Walmart and save some money.

I shop here some and have always found it easy with great deals.

Since it was a a builky item, which it wasn't, a bedspread, they are charging me $45 to restock something that I didn't like. Will never buy from them again!

I purchased a comforter, but when it came, it did not look like anything like the one online or the quality. When I went to return it to the store, I was told I would have to pay for the shipping as they were charged by UPS to deliver it. After speaking to a manager, they did give me a full refund, but were not happy about it.

JCPenney is a company that is generally expensive. Sometimes I am able to walk in and find deals that I like, but that is not often. Once I heard about a deal about towels for a penny. I went in all excited and turns out that that JCPenney location does not sell bath towels. Biggest waste of time of my life.

I really appreciate a good return policy as a busy working mom I cannot always return things in 30 or 90 days. They have a wide choice of colors for towels at good prices.