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Sat the 26th at about 8 pm I was reviewing your application on my i-phone, and I was placing some items in a cart for my daughter for Christmas. My husband and I were to go over the list and narrow it down. I told him I had it all ready for review and we went to my Mac in the family room. When I pulled up your site and signed it my basket was empty! I was so confused, however, thought that maybe it was because one was an ap and the other was computer. Then after less than 5 minutes I received an email stating I had placed an order! I was so mad I placed a Twitter rant. I representative told me to Private message them and they could assist. I sent them all the information to only be told no one would help without tracking.
I was shocked I never entered any information like shipping or payment and I never consented. I immediately called your (UN)customer service team. I was placed on hold for only a short time during this call, but I was told they could not help meThey stated that I must have pushed the order through. I was very upset and asked them to please call and cancel the order if they could not reroute to its proper location (My daughters house). Heck I even told them I was even willing to take the whole order (as I was only going to be getting a small piece of it). They told me NO stated I must wait for a tracking number to be assigned and then they would assist me!
Monday 8AM or so a shipping notice was emailed to me so I called again. I was on hold 11 minutes before a woman told me again she could not help. This time she gave me a ticket number #T**********, took the route information and told me she would forward it to senior management to correct the issue. She also told me someone would call me.
Monday 9:15 PM I received tracking information from my UPS account stating a package was being delivered to my house today from close of business. I looked up the provided information, and can you believe it was this order YET AGAIN! I immediately called your Un-customer service team again. This I waited 14 minutes before being disconnect onNext call 10 minutes and again disconnectedLast call on hold 16 minutes. This time the woman on the phone told me that I needed to call UPS myself. I explained I had a ticket and that I wanted a supervisor. After a 5 minute hold she came back and asked me for the re-route information. I again gave her my daughters address. She stated that the ticket was blank and nothing had been done. She told me she was calling ups and would call me right back. BIG Surprise no call back! I sent a twitter message again and asked them to help. They now were replying I needed to call ups myself.
10:59 Monday night I went to UPS to change delivery address. I was charged $18.58! So now I have spent hours on my timeExtreme frustration and disappointas well as more money to fix an issue your system created!
I really feel like I should be receiving at the very least the re shipping cost if not the entire order compensated for your this disaster!
I am wring you before I write channel 4 news because I want to give you a chance to make this right. I have attached my receipt from UPS for the correction.
Ordered Good Grips items (on major sale!). Items were received within a week, at their store. All was as expected. Great service.
Love the Good Grips product line!
This is the only department store card i own for a reason. Styles are trendy and quality of goods is superb. Sales are fabulous. Often 75% off! The only department i have quams about is the hosiery.
Jc Penny always has great deal plus coupons and reward that I love taking advantage of. Love shopping at JC Penny for my children and myself and also whenever I have to give a gift to a love one.
So much easier having to look at the sizes and the half sizes are absolutely perfect for my daughter. Very nice and great quality fashion. Easily moved thru aisles.
I found the most beautiful evening clothes to wear to my grandsons(2) weddings.
Penney's used to sell average, decent fashion. I never go there anymore because the clothes are poorly designed and made. The clothes are usually made from cheap feeling and looking fabric.
Just go to Walmart and save some money.
I shop here some and have always found it easy with great deals.
Since it was a a builky item, which it wasn't, a bedspread, they are charging me $45 to restock something that I didn't like. Will never buy from them again!
I NEVER apply for store credit cards! But since my husband is a larger guy I thought best to apply since jcpenny's sales big and tall...
1. I got my 1st bill before Ever getting the card it's self.
2. They couldn't even find my account when I went to pay it.
3. Had to open a new card since they couldn't find my card.
4. Charged me a late charge because I couldn't get through on the phone ever... and I didn't know I could go online... made them take it off (they did)
5. Bought my husband $300 worth of clothes and had to take a few (3) back due to not fitting... tags still on... card was paid off to $0! They would not give me the cash and said I had to take in store credit... my card was paid to $0... it's my money I should get the cash not be made to spend in their store!
4. Went to buy couple shirt again and they said my card had would not work... I had already used it 3 or 4x before this... 5mins before all of this they were exchanging clothes I just talked about... had to call head quarters and they had to reopen it AGAIN!
5. This month is the 2nd month I have not got a bill... today is the 29th and I had a feeling my bill should have been due or was getting really close... called was on hold for 30mins before anyone answered and then was told I had a late charge of $25 again... I got mad this time and told them they better take it off... the guy refused... I told him I wanted to speak to his boss... he said ok but honestly I'm not even sure he ever talked to anyone else or put me on hold... he said "my boss said I can take it off now, but this is the last time"... as if all of the trouble I have been through was my fault... told him I was sick of having all of this trouble and them not having their crap together and I wanted to close the account (been open since maybe Jan of this year... 8months)... he was quick to say it was already closed as if they couldn't get rid of me fast enough... I am OCD on making sure my bill was paid... spent really a good amount of money their while I had the card... but I was treated terrible & I could never just get my bills on time or know if the card would even work when I did try to use it... I am a female and I was treated with No respect from the man Jamal that I talked to... I would Not recommend jcpenny's to anyone given how I was treated. If they keep this up they will not be in business for much longer... sad!
I purchased a comforter, but when it came, it did not look like anything like the one online or the quality. When I went to return it to the store, I was told I would have to pay for the shipping as they were charged by UPS to deliver it. After speaking to a manager, they did give me a full refund, but were not happy about it.
JCPenney is a company that is generally expensive. Sometimes I am able to walk in and find deals that I like, but that is not often. Once I heard about a deal about towels for a penny. I went in all excited and turns out that that JCPenney location does not sell bath towels. Biggest waste of time of my life.
I really appreciate a good return policy as a busy working mom I cannot always return things in 30 or 90 days. They have a wide choice of colors for towels at good prices.
We used to enjoy shopping there. Great people who were helpful and knew their area. We could always find someone to help. Now that is not so much in the store but still great help online.
But they are not quite as good as they use to be. When I order on line, my order come in with 3 different times and I had to make 3 trips to pick up. I was going to wait until they all got there but they threaten if I didn't pick it up in 3 days they would send it back. That was after the first one came.
We live in Ajax, Ontario Canada and we both have cards with JC Penney. I called today August 25,2016, at 1:45 pm to make a payment on my husband's card. I told the clerk that I made a payment with my CIBC debit card last month on my account and I would like to do the same for my husband. I was told that I cannot. I explained further but she did not attempt to help. She then passed me on to her supervisor. The supervisor was also not knowledgeable about the payment system. Eventually, she saw that I did make the payment and she was able to do the same for my husband. Kindly inform your staff that it is possible to make a payment with a CIBC debit card from Toronto. A little knowledge will help with the customer service. This was my first time receiving such poor customer service from JC Penney. I will continue to shop with your store because most of your customer service reps are pleasant and helpful. Thank you.
Thanks a lot, Just save $13 by spending $192. Perfect coupon at this time.
Nope, after trying to shop here for a while I decided to go with Macys which is more stylish. JC Penny seems to be geared towards old people stuff lol.
You find great prices great sells all the time on a daily basis
When you place an order online they have very fast shipping. You always get exactly what you ordered
If you need a return or refund or an exchange their customer service has always been and continues to be number one
