JBikes.net

DONT EVER BUY A BIKE FROM JBIKES. Do not make the mistake we made. We ordered a bike and they called us and told us the bike was out of stock but they could send a bike that looks just the same. The bike came and it looks nothing like the other bike other than being the same brand. They will not even let us exchange it without taking a 40% restocking fee. I left a message for John the owner, they said he would call me back. It's been almost two weeks with no call back. SHAME ON JBIKES.

Man I wish I could give zero stars. These people are the worst and once they have your money, you will be on your own. They apparently aren't thinking about the future of their company, just making (stealing) money now.

I bought a cruiser that arrived damaged. I followed their procedures for documenting and reporting it to them, but they pretty much pulled every trick in the book to avoid having to do anything to replace it. They made up stories, but I researched them and found out they were lying and called them on it. Then another story, etc…

You know, I got a good price, but it wasn't worth it. I just ended up with a damaged bike, a lot of wasted time, and feeling like I was violated by robbers. It's funny when you look at the many 1 star reviews, they seem to always have an answer, don't they?

Wow whatever happened to customer service?
The quality of the product was good but the bikes we ordered did not come with any of the decals shown on the picture of the bikes I ordered. I ordered 2 Bella Classic Beach Cruisers. The bikes were shown with Flowers on the frame and they looked like the perfect bikes to give to 2 little girls for their birthday. What we received was 2 plain bikes with no decals at all. JBikes said the would send me the decals and I could put them on myself. These decals are large and run the full length of the frame. Certainly not something I would want to attempt. So I guess I have to decide if I think I can be successful with putting decals on 2 bikes. Why because this is my problem not theirs. I suppose if I am successful on one bike and not the other that will be my problem too.

Bought a Beach Cruiser for the summer of 2013. Had to drive from Long Beach to Onterio (90 miles) round trip. Bike failed, broke down. Ball bearings where peddles go in to frame failed. Another 90 miles to have it repaired. Another 90 miles to pick it up. After a few days, failed again. Another 90 miles to hear they were ordrering parts from Mfg. Another 90 miles to pick it up when fixed. After 2 days, it failed again. This time I asked for my $$ back but no dice. OK, going back tomorrow n another 90 miles. Will let u know what happens.

I purchased 2 beach cruisers from Jbikes.net and I must say that I was very happy with my purchase.

They are now located in Ontario so it is much closer to my home. I paid Cash to take advantage of the no sales tax special and walked out of the store with 2 bikes, fully assembled (both with 1 year warranty), for under $400! WOW ~

I could've ordered it online and took advantage of their 'Free basket' online promotion but I ended up saving more money with the no sales tax, so I made my purchase in person instead.

I would definitely recommend Jbikes to anyone in the area who is looking for a new beach cruiser (they do not sell any used bikes). I love my bikes (Micargi Rover and Firmstrong Bruiser Prestige) and will definitely go back to pick up some accessories! Thanks, Jbikes!

I just ordered a beach cruiser a week ago. The bike that I wanted showed on the web site that it was available, so I called to double check. They said there was one more left in stock. They took my credit card info over the phone to hold the bike and assemble it (for $25) since I wouldn't be able to pick it up from their shop until the weekend. Since I was driving from Long Beach, I called the shop that morning to make sure the bike was there, assembled, and ready for me to pick up that day. I showed up and paid in cash (you don't pay sales tax if paid in cash) saving about $20, which in turn practically paid for the assembly! The guy brought the bike out and we checked together to make sure everything worked and that there were no dents. He then helped me put it in my car and told me that it came with a year long warranty on things that were defective. So, all in all, I got a great bike, for a great price, and everything went smooth! I would totally go back there to by another bike!

J Bikes was very friendly and good customer service. Bought this for a 7 year old boy. It came all the way to Tennessee and was in perfect shape. It was well packaged. Assembly was easy and the fit and finish is excellent. The paint job is awesome. It is a cool looking bike, much like the Schwinn Stingrays of the 60's but better quality. The springer front is the best feature. And you cannot beat the price. I just wish they made an adult size.

Ordered two bikes from them. One came with a defective pedal mechanism. When I called them they keep saying they would have to check with the manufacturer about what to do. The first resolve was to send me the bearings and have me fix the bike myselft. The bearings that were sent were not the correct color and I didn't have a special tool required. I called again and got the same answer, 'we have to call the manufacturer'. The resolve was for me to dis-assemble the bike, repackage it and ship it back for the manufacturer to inspect. Once this happened they would determine what to do. One of the employees. Johnie was able to request another bike be sent out prior to the bike being recieved by the manufacturer. I was then told there was a 'miscommunication' and that the replacement bike was being sent regular shipping (7-10 days) not expediated. Spoke with another employee, Stacy, who told me that I WOULD have to pay for the expediated shipping and thats all they could do. NOT CUSTOMER ORIENTED AT ALL!

This is the second time we bought from jbikes. They had expanded to a larger showroom in the same business center. One good thing about these "mom & pop" stores is that the staffs are friendly and with a remarkable memory. Stacey, was the girl who helped us couple years ago, still remembers us and even remember what we bought from last time. Unlike the big chain store, you pick, you pay, and off you go. Stacey was very thoughtful and suggested what should we buy for our 10 year old daughter from our budget. At the end our daughter was happy with her new bike, and we were happy for what we paid for.

Ordered 2 cruisers from this site and had them for will call. Once got to jbikes shop, they already had them assembled and ready. Staffs there are friendly. Helped me carefully loaded the bikes onto my truck. Sales was smooth, clean, and quick. At first, i had hold back buying from this place since for quite some bad reviews. But since they had been here for the past few years, they probably know what they are doing... And as a result, I got 2 cruisers for my 2 daughters at a good price and friendly service.

I really glad I made my choice with J Bikes for their honesty and outstanding customer service. I ordered the Chloe women's beach cruiser from J bikes for my wife's birthday. I called them on Monday, the 25th to inquire about the experdite shipping to Arizona because my wife's birthday is on the 27th (in 2 days). I was surprised that Johnny (the rep) told me I do not need to pay extra for expedite shipping. He guarantees me that he'd ship the bike right away and my wife will receive the bike on or before the 27th. So long story short, I took his words and BAM... the bike was delivered on 27th at 11:30 am! My wife was so happy and in love her vanilla bike. She even went back to Jbikes website to purchase some accessories to match up her new bike. If you want a quality and good price beach cruiser, I would recommend you to J Bikes.

I ordered a bike from them and received it in a timely manner but, it did have a good size dent in the frame. I called and talked to Stacy, she advised me to take some pictures and submit a claim to their claims dept. I did and after a couple days I got an email saying they arranged for a pickup and I just had to box everything back up to leave on my porch. I called a couple days after it was picked up to see when they replacement would be shipped, since I was going to be going out of town. Again Stacy was very helpful and was able to get it expedited for me; I got the replacement the day I was leaving for vacation. When I got home, I assembled the bike and I'm happy to say I got what I paid for. It's a very impressive looking cruiser at a great price, the first bike had red rims which I liked a lot and the replacement had the black ones as shown in the picture. Either way the bike looks cool, I just wish you were able to specify/customize it a little more. Over all, they seem to be fair and affordable with good customer service and I would definitely purchase another bike from them in the future.