Jane & Andy

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Reviews

Write a review
2.0
Reviews 28
5 Stars
0%
4 Stars
0%
3 Stars
0%
2 Stars
4%
1 Star
96%

Virginia
1 review
1 helpful vote
Follow Angel P.
Unfollow Angel P.
Share Review
Report Review
2 months
July 31, 2020

I've waited 2 months for my package. I've emailed and emailed and get 2 worded emails. COVID has been the excuse but I have ordered things from wish the same time I ordered this and I got all my packages from wish. Also the thing has been saying shipped for a while and it doesn't even have a tracking number. The website says fulfilled but I assure you it has not been.

Date of experience: July 31, 2020
Ohio
1 review
1 helpful vote
Follow Kimberly T.
Unfollow Kimberly T.
Share Review
Report Review
Quality
July 15, 2020

I ordered glitter shoes white and silver they came gray and ugly silver. My kids could have done a better job in art class. Took forever for shipping. The picture on tje left is what I wanted the one on the right is what I got. Very dissatisfied

Date of experience: July 15, 2020
Virginia
1 review
1 helpful vote
Follow Lakieya H.
Unfollow Lakieya H.
Share Review
Report Review
Never recieved package
July 14, 2020

I ordered slide from them may 4 it has been 2 months and no on has followed up with my emails or issused me a refund. DO NOT ORDER FROM THEM THEY ARE A SCAMMMMMMM!

Date of experience: July 14, 2020
Michigan
1 review
1 helpful vote
Follow PAUL A.
Unfollow PAUL A.
Share Review
Report Review
Unhappy
June 13, 2020

I made an order for Gel Nail Manicure set on May 4th or 5th, the money was taken out of my Bank acc in the sum of $38.99 on May 5th. Havnt received it as of Jun13th, havnt heard a word and cant find anyway to contact them. Will Never order from Here again.

Date of experience: June 13, 2020
Texas
1 review
11 helpful votes
Follow Anna D.
Unfollow Anna D.
Share Review
Report Review
Never received my refund
June 7, 2020

They claimed to have refunded me but my bank shows otherwise. I canceled within an hour of ordering. One month later and They have refused to address my issue After many attempts of contacting them so I have no other Choice than to report them to the better business bureau and file a complaint against the company. I will go to every website and social media that they are advertised and submit my review. Having bad reviews is worse than losing 32.99. Good luck to them. Stay away. They are thieves!.

Date of experience: June 7, 2020
Florida
1 review
7 helpful votes
Follow Taina R.
Unfollow Taina R.
Share Review
Report Review
Terrible service.
June 6, 2020

I ordered this on mothers day last month and have yet to receive it. I emailed and no response. I finally emailed asking for a refund and awaiting a response. Worst of all there is no chat or number to reach someone. You gotthe right one I will be reporting this matter and getting a refund one way or another.

Date of experience: June 6, 2020
Nevada
1 review
3 helpful votes
Follow Amanda V.
Unfollow Amanda V.
Share Review
Report Review
The worst!
May 20, 2020

I ordered a package April 27th and I received a notification saying my order was confirmed and shipped. When I tried to look at the location it said no location was found and still waiting on someone to ship the package. I've sent 3 emails asking for information and no answer. My package was $40 and the month of May is almost over and still have not heard anything. Do not buy anything from this site. I've seen many reviews saying they don't answer their customers and continuously repeat what they've done to me. No one has ever received a package from them. I wish I would have read the reviews first. DO NOT BUY FROM Jane & Andy

Date of experience: May 20, 2020
Switzerland
2 reviews
16 helpful votes
Follow Kristena D.
Unfollow Kristena D.
Share Review
Report Review
Scam!
March 27, 2020

Scam scam scam! That's all I can say. I ordered in OCTOBER 2019. In January they said it was " on the way" and that there was a "slight delay in shipping due to high demand." Then in February 2020 all response from them disappeared. I was also disconnected and blocked from Facebook chat. Watch out!

Date of experience: March 26, 2020
Jane & Andy Reviews - 28 Customer Reviews of janeandandy.com, Rated 2.0/5