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James Free Jewelers Reviews Summary
James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 9th among Engagement Rings sites.
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It was a ok but it took a long time for me to receive my order but they did work hard to resolve the problem...
Pretty easy going
Very professional. Quick service. Great price and warranty. Satisfied customer!
Great find, great coupon, great customer service! A little slow on delivery, but customer service really made up for it.
Excellent products, stellar customer relations!
Suberb
Great to work with. I will come back instead of shopping in Tulsa. Great staff and discounts!
Joe Helm was wonderful to work with, he new my (now) wife loved the engagement ring from the start and she did. He also was very helpful in getting two custom bands made in a very short time frame. We'll definitely be back!
Very pleasant when I called to ask about a discount code.
Cathryn has been soooo extremely helpful in helping me make sure my ordering process goes smoothly! James Free has the best customer service!
Awesome experience! Love my new Luxe Out pieces. Shout out to Abby G. For all of her help!
My watch repair and my wife"s bracelet repair were quick and well done.
I will certainly return the next time we need any further repair work.
James Free did what two other reputable jewelers in Oakwood said couldnt be done to my rings. They carved channels and added small diamonds to my engagement ring, and put a small diamond in the wedding band. It gave the subtle sparkle thats been missing and wanted. My husband suprised me for our 20th anniversary, with a stop at James Free. I was not looking my best going in due to yard work and painting, and I was more than a bit embarrassed going into the store. But, my salesman treated me like royalty, answered every question, and made me feel very comfortable.
My rings are spectacular, and I cant thank them enough for the quality work they have done to my beautiful rings. I will always come back for my jewelry purchases, and any maintenance.
The first time I visited the store it was to have my watch (which was purchased elsewhere) cleaned and the battery replaced. The owner treated me like I was a long-time customer. He even offered to have my wedding band cleaned and polished! Great customer service in a lovely store.
I feel like family, here, and get treated like royalty. Have relied on Sergio as my consultant/specialist for years and love Joe, as well. I could write pages of praise but will let my continued loyalty speak for itself.
As is customary, James Free has the best customer care team in the business. If Ms. Hiroko is not there everyone leans forward to support. They are all well informed on every jeweler that is on display, giving me insights to their style and inspiration, they let me see more than just the beautiful pice the show me the soul of the artist.
Scott from the start listened to what we wanted. Step by step until my girlfriend had the ring she always hoped for.
I am very pleased with the repair work. Very professional service and workmanship.
Thank you James Free
I lost the the stone from my engagement ring, Scot made it very easy to find another diamond, turns out Scot sold the original ring to my husband 24 years ago! Scott also arranged to get my ring back in the same day! I will go no where else to buy my jewelry! Thank you Scott for making that very emotional situation much easier to fix!
Karen Eckhart
My college ring was repaired and resized promptly and at a good value. Sales consultants were very welcoming and helpful.
From the business
We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members