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James Free Jewelers Reviews Summary
James Free Jewelers has a rating of 3.9 stars from 516 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with James Free Jewelers most frequently mention and customer service. James Free Jewelers ranks 9th among Engagement Rings sites.
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All of the representatives I dealt with were very helpful and responded promptly. The package arrived as expected and included a handwritten thank you note. I had a great experience.
Website easy to use and great discount
Dear James Free,
At the company I work for, we value client service--as in, we live, breathe, sleep excellent client service. Every day, that is our number one focus. My experience interacting with JamesFree (from initial purchase, to communications about orders, to fast delivery time) exceeded my client service expectations. The entire experience was impressive. Thank you for the quick and efficient communication. Special thank you to Abby and Molly.
Item was smaller than expected.
My experience was great. Jewelry is amazing. Fast shipping. Great price. Definitely shopping here again
I ordered a John Hardy pendant from Jamesfree.com. I was very pleased with their customer service. My item was discounted and delivered promptly. I would recommend jamesfree.com.
Best customer service I have received from a jeweler
Discount., free shipping and free tax, waoo! Excellent deal! Thank you!
Love the earrings
Would shop again. Although item was out of stock dealing with customer service was excellent and they followed through with the order. Recommend.
I already bought two items from them good quality. No complaints
They went the extra step
To beautifully wrap my order -
Actually reached out to me to ask if it was a gift! Outstanding customer service!
Customer service is fantastic!
I was leery about ordering earrings online, but the experience was perfect! Thank you!
No comment
I discovered a specific style of G-Shock, while searching for a new watch, but it was sold out online and not sold at any authorized dealers. I came upon JFJ website and decided to purchase it there, based on the overall appearance of their site and high-rated reviews. I definitely made a great choice! The watch was packaged neatly and came with a hand written card, which was a really thoughtful touch. I did not realize the package would need signed for, so I missed it on the first delivery attempt. However, the rest of my experience was great, so I overlooked that minor detail.
From start to finish everyone at James Free was helpful and I would recommend James Free to anyone! They gift wrapped my purchase at no charge so beautifully you have to see it to believe it. They even sent me a hand written letter thanking me for the purchase! I can honestly say I have never had a better experience when purchasing anything!
Great coupon! I will be back!
The driver from fedex did not bring item to door didnt leave any door tag. I was home all day waiting for my product they didnt bother to come they just left it at the nearest store.
Thanks for the shopping experience
From the business
We specialize in helping loved ones celebrate joyful moments with unforgettable treasures.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members