IziDressBuy

I am reading reviews. Is it some organization (other than Better Business Bureau) where we can send a claim about this website? Does some organization can take control on this website? They play games. They do not do business. I am so tire writing emails. I am so tire communicating with their.
First - they send dress to late. Next - I didn't get this dress. Third - I cant get my refund. They telling that item was delivered. I asked my signature approved, then they tell call to DHL because they are responsible. I paid money to izidress. Not to DHL. I am so upset.
STAY AWAY! From this company.

Sent the wrong size and will not exchange it for the correct size. Impossible to deal with, STAY AWAY FROM THEM!

I purchased a wedding dress from this company around May 20th, 2015 and received my item two weeks later. When I received the dress, it was not as described and had several defects. One issue was that the dress, which I had this company alter for an extra $20.00, was too small. Immediately I reached out to them and explained the scenario. When you call the phone number listed on their website, they tell you to reach them by email. When you email them, you don't hear back until almost two days after initially emailing. The woman I spoke to via email named "Ann" told me I would have to pay to get the dress altered again. I told her that would cost too much and that I would like a refund as the company is at fault for sending me a dress that is too small. Another day went by and I decided I wasn't going to wait around for "Ann" to email me back. I then went onto the "IziDressBuy" website and spoke to a man named "Lincoln" on their chat. He told me a refund was not possible and that they needed proof the dress did not fit. He informed me I had to send them pictures, of me in the dress, showing it did not fit. I told him I couldn't do that as the dress BARELY fit to begin with and I didn't feel comfortable sending these pictures to him. After arguing with him over chat, I informed him I would dispute the charge with my bank. He then said, "Do not do that. Do not contact your bank. If you contact your bank we'll contact ours." He kept saying to me several times that a refund was not possible or that the best they could do was a 50% refund but I would have to pay the return shipping. Since this company is located in China, that would cost me over $50.00! This is a scam company who has several complaints against them online. Not only was I scammed out almost $200.00, but stuck with a dress I cannot use nor return. They were not helpful by any means, leaving me empty handed and insisting a refund was not possible. Honestly, I'm not sure why this company still exists as they scam several customers every day. My wedding is in four months and not only am I stuck with a dress I cannot wear; I may not even able to get my money back. They had zero sympathy for me and did not even care that I told them I would not recommend their services to anyone again. Please look into this company and see they cannot be trusted. If I were to ever get my money back, that would be a miracle. Since dealing with this issue, I have since reported them to the BBB for foreign companies and the Federal Trade Commission.

FYI: I just spoke to someone regarding this issue starting on 06/06/2015-06/10/2015

After months of the same discussions everyone else has had with Izi Dress about wrong size, too heavy, wrong material and them refusing to give me a return address, I filed a complaint with my credit card company and included the emails and my credit card company refunded my money to my card. Now Izi Dress emails me, "Kindly cancel dispute and we will refund your money once we receive verification from your bank that you canceled the dispute". Yeah right! Lol
File complaints with your credit card company and include those emails.

A nightmare to try to communicate with and what you receive is what you are stuck with.

No matter how much you love the photo of any dress--do not order from Izy. The details of the dress I ordered indicate that the embellishments are beading. The embellishments on the dress I received are bright, gold, shiny sequins--hideous. Instead of the skirt having a simple, chic line made possible by the flat pleats, the dress I received is gathered all the way around. I could be pregnant and no one would know. The skirt was sewn on crooked making the line of the embellishments crooked. The fabric is cheap, similar to that used in a wedding veil. Instead of champagne, the color I received was yellow. Izy customer service said that the dress I received was 90% close to the photos I sent. I would say it is 10% close to the dress I received. And, besides, where in their ads do they say you can expect the dress to be CLOSE to the photo, rather than being exactly like the photo. Customer service responses have not addressed my main concerns and only offered me a 10% discount on my next dress. Who in their right mind would order a 2nd time when the quality of the first was so bad and when Izy doesn't have the integrity to stand behind their merchandise and make it right--in customer service's words, "because of the minimal cost."

I ordered a dress advertised. The dress came in a different fabric - they advertised in Jersey but it was done in chiffon. The lace used was too heavy for the chiffon and it was all crumpled where the lace was attached to the chiffon - the workmanship was nothing like the picture. I could not use it for the occasion I ordered it for and it can never be worn. I contacted them and they took no responsibility for supplying the dress in the wrong fabric instead they offered me 10% of what I paid for it. I declined and advised them that they had done the wrong thing no reply and never replied any of my emails so I have lost $180.00 on my purchase. Don't ever buy from them again you will be burnt. All you out there be aware you will never hear from them once they get your money or you will be given 1/10th of your purchase price when they make a mistake.

I recently bought a dress from Izidressbuy. The dress arrived with sequins hanging on threads, beads dangling on threads. Threads sewn on the illusion upper part of the dress in a different color and the longing was thick, bunched up and hanging way below the hem line of the dress. There policy clearly states if its their error, you get a full refund. When I asked for my money back they offered me $10 to go to a tailor. They absolutely refused to acknowledge their mistakes and continue to rip me off for $150.00. They are totally unethical and accept no responsibility. They actually had the gaul to blame the shipper and not the butcher who made my dress. I am warning you now DO NOT BUY ANYTHNG from themand warn all of your friends as well. They are theives. This to me is discusting and If don't want you to lose your money. They have very very poor business tactics and I not finished with them. Go elsewhere, and be treated right., Diane, Mechanicsville Pa

I just received the dress I ordered today. It has a fault and the material is of very poor quality. I am very disappointed and need my full refund. I need a return mailing address to mail it back. The dress does not look as it is on the picture, also it is very poorly stitched.
Daiwantee Woolward

I ordered two customized dresses, one for my daughter and one for me, from Ezidressbuy. They had so many absolutely gorgeous dresses, it took us a while to choose and couldnt wait for them to arrive. What horror when we opened the package. We have not only lost $AU500 but trust in ANY online shop. Here is what we have been SCAMMED about:

1. DRESSES ARE NOT AS PER PICTURE
-The Teal dress in the picture has a satin belt in the waist. The dress we received has a chiffon belt!
-The Teal dress in picture has the embellishments sewn under beneath the belt, the dress we received it stops about 2cm above the belt showing the bright creme bodice backing!
-The Teal dress in the picture has a skin/nude color bodice backing, the dress we received has a bright creme bodice backing.

2. DRESSES ARE NOT AS PER PRODUCT DETAIL
The Royal Blue dress was supposed to be in JERSEY fabric, the dress i received was made from cheap, thin, shiny trilobal/polyester fabric.

3. CUSTOM SIZED BUT TOO SHORT
The Royal Blue dress is too short. I cannot wear any shoes with it

4. EXTREMELY POOR WORKMANSHIP
On both dresses not enough embellishments was sewn on to cover the bodice/backing on the upper part of the dress. By doing this it changes the complete "look" of the dress. The embellishments where also not applied evenly over the bodice, leaving the dress look unfinished on one side.

5. POOR QUALITY FABRIC
The Royal Blue dress - The fabric had thread rips, it looks like a cat got his claws into the fabric, probably caused by poor packaging. The embellishments ripped into the fabric because no protective layer was put in between when it was packed.

As i have said, both dresses are for my Son's wedding! I have chucked both dresses in the rubbish bin as im aware that i cannot return it because it was "custom" made and with the research on the company i have now, i know, there is no chance in hell to recover ANY money. However, this company is steam rolling the internet with all the "gorgeous garments", making a fortune and nobody can stop them? I have noticed a few other websites with the same web design layout, which immediately made me suspicious. They obviously operate more than one website, imagine the deviousness. Makes my skin crawl...

The dresses size is too small! The lace hem has 1 inch gaps and is extremely uneven! Customer service asked for pictures to prove this as if I could take a picture of the size! All I wanted was a return address and refund. No such luck. They suggested that I take it to a tailor. Not real sure but I bet a tailor couldn't fabricate lace to fix the hem or material to make the dress larger. I am stuck with a dress I can not wear! Very Upset. Facebook is spreading the word about Izidress as we speak.

I, like one of the persons who finally got the return address, returned the dress to the address that they gave me. They gave a different return address to Pay Pal,, because I have a dispute through Pay Pal.
By the way Pay Pal didn't support my complaint and support the company because I sent the dress to the address that they gave me and because don't have a tracking number. I followed Pay pal policy, that is to deal with the company for the reasonable agreement. I did it and finally they gave me a return address and them gave to Pay Pal a different return address, when I had returned the dress. To return the dress to China with a tracking number with UPS cost $165.00, with DHL cost $157.00 and with the United Post office, USPS cost, $130.00. Pay Pal told me that they will only reimburse the amount that I paid for the dress. It not make sense to pay for the return more than what I paid for the dress. I returned the dress and since 03/02/2015, one month I'm waiting for the reimbursement. Pay pal close my dispute in favor of the company because I don't have a tracking number. The company have had received my dress and at this moment I have lost the dress, the money of the return, $30.00; in total I lost $215.00. Don't return the dress, keep it because they are not going to reimburse you any money and you are going to lose all your money.
A federal agency have to do something with this companies that steal customer money. If someone knows the name of any federal agency that deals with this kind of company, please post the name in this site. I will appreciate.

Horrible experience. Ordered dress from the photo. "As shown" color was steel gray, enlarged picture to be certain of color. I received a dress that was a light brown (taupe) color and their answer was "it most approaches the color shown" and "it is a beautiful color anyway". It is but NOT ON ME. I had it custom made. They made the dress in most body areas exactly to the measurements, no room for movement. It is painted on! I can't move my arms or sit down. Bust area a mess, too wide, have to have it altered for additional expense. Cheap zipper, uneven hem 3 " too long. Suppose to be A-frame but looks like a trumpet skirt. No recourse as they are a foreign company with no honor.

I sure wish I'd done my homework!

Stay away stay away stay away is the best I can say

I just need everyone out there to know that you do NOT want to purchase anything from this company. I ordered gowns for a formal event, choosing the customized option at an additional fee so that the gown would fit comfortably.
I was horrified when a month later my gowns (2) arrived rolled up in a ball and stuffed into a thin plastic DHL bag!
When I got them out, aside from being VERY wrinkled, the sequins on one gown had damaged the other on the outermost layer of netting.
In addition to that, the gowns were both made 6 inches too short (they had my height and the hemline measurement taken by a professional)! Floor length gowns look ridiculous when they are too short to be floor length and not short enough to be tea length.
So these are not wearable and the company refuses to do anything about it.
They offer to give me a discount on another order. HA HA!

Long story short... tell everyone and don't order from these thieves!

At present my bank legal department is going after my money!