IT SuppliesReviews 829

I have used your company when it was Alex. When I tried to sign on with my password, it didn't work. I had to reset it. Then when I signed on, it didn't have any of my information, so I had to fill all that in again. Then a couple times when I tried to complete the order, my payment info had disappeared, and I had to enter it again.

My order did arrive quickly and with no problems. And IT has the best prices on Epson supplies I have found.

It's pretty inefficient to have to reset my password every time I visit your new site. I'm not really a huge fan of your new website organization.

After finally finding the note card stock I was looking for and placing my order, I found out the next day that they were not in stock and had no schedule for delivery. This forced me to purchase a different product that did not match my inventory and had to be fed into my printer 1 sheet at a time with lots of misfeeds.

I'm not the happiest camper right now but your staff did work hard to help the situation.

Great difficulty checking in. Long time customer my usual e-mail password was not accepted. Tried credit card, PayPal-- no idea which (both?) were charged, or did it go through J.

As it turned out, the order went through. No record of it in your (mine?) account.
Selected new password. Reordered received 2 sets of the order. Asked for a return label, returned it, received refund notice.
So as it stands now I have one set of the order and paid for it once- so all well - Happy New Year - Jeno

I've bought lots from ITsupplies, and found that I had to open an account again. Also disappointed about the high expense requirement for free shipping. (I'm ordering stuff I don't really need right now, just to avoid the shipping charges. Hmmmm.). There's been very good customer relations work with genuine conversations about my comments. I continue to use ITsupplies as my #1 supplier of photo products. Good prices, good service - and I'll just adjust to the higher free shipping requirements. (I've often wondered how they do it anyway...)

Your new website is something of a mess. I had to log on 3 times before it took my new password. I would have given up and shopped elsewhere if I hadn't been so satisfied in the past.

ITS has always been totally reliable, in this instance the one cartridge I was totally out of was backordered and didn't arrive in time for me to complete an order (I was fortunate to be able to borrow a cartridge from a fellow photographer). If it said it was backordered on the site, I missed it and by the time I received the invoice it was too late.