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The first motherboard I received did not work. Without delay, they immediately sent a second that worked just fine. No questions asked/no additional cost. Both boards were delivered within a day or so after shipping. Probably one of the best experiences I have had with an eBay merchant. They will get my business from now on.
I had an old Lenovo Thinkpad E520 that died in 2011. At that time i was quoted a price to replace the motherboard that was more than i paid for it. So it was put aside and forgotten about. This year i decided to get it up and running again. I bought a used MB from a UK supplier, but it made no difference. Totally dead. I then bought a new MB from ITRepairShop. It was shipped from US and arrived in UK in about 10 days. I fitted it and though there were signs of life, it would not boot. Chris from ITRS was fantastic in his support, suggesting things to try and being genuinely supportive above his remit, but no improvement. Then i got the best surprise of all, he emailed to say that he was sending out another MB to see if that sorted the problem! The new MB arrived a few days ago. I fitted it and now my laptop is working as well as ever! He even helped me over the initial configuration problems. Chris and ITRS are people who give 110%, They not only provide a product, but also provide support and go out of their way to make sure all is OK. These guys will always be my first option now, they should be yours too
Purchased a battery pack. When it arrived it was brand new and sealed in a bag, but did not work. Seller quickly kept me updated and sent me a new one when they came in stock! This one works great, thank you!
I bought a new motherboard for an older laptop. Unfortunately, the board was defective. ITRepair replaced the board. Excellent customer service. Immediate response. Received my replacement board in 2 days half way across the country. Always courteous. I would recommend them to anyone.
We purchase a Dell 990 OptiPlex mainboard (which is hard to find), shipped very quickly and works fantastic.
Phone suppport was great. Parts what I ordered. I ordered wrong. Chris and the team were great about it. I wish every vendor was like these folks.
Good Product, fast shipping, great/safe packaging; Thanks
I am a Japanese and am writing this from Japan: I purchased a power supply unit from ITRepairShop.net for the first time through eBay and my experience with them was great. The merchandise arrived as estimated, and although the PSU was described as "Manufacturer Refurbished," the condition was far better than my expectations --- It was almost new and it powered up like NEW!
Moreover, Christian OrdoƱez the Sales manager kindly doubled the warranty period --- isn't it so generous?
Now, I am very happy with my revived Dell Precision T-5400 which sits side by side with T-5500 and T-3500.
After the installation of the first keyboard I find out that two key the N and the M did not work, I review the installation procedure and still did not work. I re-installed the old one and contacted the Help Desk. Almost immediately I received an email form Mr. Ordonez reassuring me that a replacement keyboard was on the way; later he followed up with another email confirming the shipment. The replacement keyboard was installed and working perfectly. At NO CHARGE!
As far as Im concern this is a 5-Star out of 5-Stars service! And yes Ill recommend this company to a friend!
A satisfy customer from UTAH.
I purchased a motherboard from ITReairShop on April 12th, 2016. I received it 3 days later and unfortunately is was DOA. As an I. T. Tech who orders parts 2 to 3 times a week I understand that defective parts happen and I usually never blame anyone (especially the middle man). The true test comes when you deal with customer service. I sent an email explaining the issue on the 18th (after the weekend) and received a reply a few hours later with some things to try (obviously not knowing I was an I. T. Tech). I emailed back the very next day after performing the required task they wanted me to try. Without any further questions ITRepairShop sent out a replacement and was at my door 2 days later. Great Job! I will definitely order from them again.
Order the Bluetooth Friday April 22nd, 2016 and recieved the Bluetooth in 3 business days. Also the cost was great when compared to other vendors.
Needed a motherboard for a Dell XPS 8500. Dell sent me a defective replacement and gave me so much trouble I swore I would never use their services again. After lots of Internet research found IT REAPAIR. They helped me make sure the board they had was a compatible replacement and shipped it right out. Board arrived in a few days in great shape and worked like a charm. I won't use anyone else now!
I have to take this time to detail my absolutely positive and excellent experience with ITRapairShop, net I required a motherboard for my XPS desktop. The part was sent to me with free standard shipping, however, Chris made sure I received it in two days time giving me an extra added service. The units are OEM replacements with a bonifide guarantee, They are a first rate place of business who strives to grant the customer a service level above and beyond the norm. Fololw up emails from Chris were welcomed and much appreciated. This is how a business should be run, I will advise anyone who requires computer parts and repair or anything else that this shop provides to patronize them. My friends and colleagues will also be told to shop here as well. Many, many thanks to this finely run business.
I had a problem with an item I ordered, but it was quickly replaced by ITRepairShop. I would purchase from them again
Lightening speed response of emails and Questions and refunds. One of the best place to do business.
I had to return a motherboard that was incompatible with my build, (should have done my homework) and got a full refund quickly and painlessly. Thanks guys!
I think that dealing with the staff at ITRepair was a first class experience. As a person from Scotland the service I received beat local firms customer service somewhat lacking. This was also my experience on a holiday to America. Keep up the great work Lads.
I ordered a battery for my Dell Laptop, from ITrepairshop, and I was extremely happy with the service. The battery was shipped & received very quickly, and I was also happy with their pricing! I will continue doing business with them. If I could give them more than 5 stars I would! Thank you ITrepairshop!