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I already NEVER used ALITALIA and now, after this experience, I will NEVER use ITA-Airways again.
Everything has remained the same: completely incapable of being market-oriented.
Today I missed the first flight, in a go&return travel the same day, due to stripping at the Security Check barrier after the Boarding Area gate.
Abroad in developed countries (e.g. Romanian airports), when you pass the Boarding Area checking Tickets, the Ground Staff in charge of the Boarding Gate detects the presence of the passenger in the Boarding Area and the Flight waits for him arriving to the Gate boarding, even if he held back by the Security Staff for 5 more minutes for stripping.
Here, however, ITA Staff with any problem let the flight take off and ITA Customer Office also refused, not only to immediately refund the unused outbound flight, but also to move to the next week the return flight complementary to the first flight in the same day, making me lose the full cost of 2 flights on 2 purchased.
It really took very little to be more correct.
Can anyone imagine if I will ever fly with ITA-Airways again? (rhetorical question)
Let's hope that now the Lufthansa Group will take charge of ITA-Airways and that we poor Citizens will no longer have to pay with our taxes for the inefficiency of this mess of recommended people.
We should have let ALITALIA fail the first time it declared his Debts Default, for 1.2 billion euros, in 2008.
[Proof of purchase: number ticket **************, date of experience: March 21,2025]
