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iStockPhoto

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iStockPhoto Reviews Summary

The company faces significant criticism regarding its subscription model and customer service practices. Many customers express frustration over misleading trial offers that lead to unexpected charges and difficulty in canceling subscriptions. Complaints highlight a lack of transparency in pricing and poor customer support, with claims of unresponsive service and rigid policies regarding refunds. While there are no notable positive aspects mentioned, the overwhelming sentiment reflects dissatisfaction and a sense of being misled. This feedback indicates a pressing need for the company to improve its communication and customer service to restore trust and enhance customer experience.

This summary is generated by AI, based on text from customer reviews

service
97
value
94
shipping
47
returns
79
quality
88

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Texas
2 reviews
2 helpful votes
Follow Abby N.
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They make you buy credits at full price to purchase your image, then tell you that they expire a year from the date of purchase... They do not refund your credits, they just are gone. Even though you paid good money for them. When i complained about it they basically said tough luck. They are stealing your money by making these credits have an expiration date. There is no need for them to expire if i paid for them. Very annoying!

Date of experience: April 19, 2013
New York
1 review
7 helpful votes
Follow Donnie B.
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Used to really like this site. Their prices are crazy. Search for a picture and one costs a few dollars, and the one right next to it costs over $100. Their site always crashes too. Not happy here anymore.

Date of experience: September 2, 2011
New Zealand
1 review
9 helpful votes
Follow Imelda M.
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I joined, paid money to purchase credits to download an image. All the downloads fail, unable to log in from any other device accept the one I used to join up on - an ipad which you cannot download to. Support have no idea or care. So they take your money but provide nothing - a rip off!

Date of experience: February 24, 2011
California
40 reviews
261 helpful votes
Follow Heather S.
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I don't do much in the way of photography and I don't sell photos. I did need a new piece of artwork for my living room and found on istockphoto that I could download a really cool photo and print it out in high resolution and simply hang it on my wall. Much better than buying a print at a store!

Date of experience: October 17, 2010
California
41 reviews
517 helpful votes
Follow Barney L.
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I use this website to sell my photos and for anyone who either needs stock photos or wants to make some extra $$$ this is the best site out there. Don't expect to make a fortune, but you can expect to make some money proportional to the amount of work you put into it. It does take time to make some money so do not be discouraged if at first you are not collecting a big paycheck.

Date of experience: March 7, 2010
France
1 review
9 helpful votes
Follow Henri F.
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Do not send photos to iStockphoto. It is no longer the most powerful in terms of sales, indeed Fotolia and Dreamstime can do better. I have been contributor in iStock since November 2007. At the beginning all was at its best, I uploaded lots of photos and my sales increased. Then I became exclusive and my sales kept growing from 80 files per month to 120 in January 2009. But on February 17th, my sales dropped from an average of 5/day to less than 1 per day. Since then I could not sell more than 2 files peer day and last week was dreadful with only 8 files sold. I worked hard to upload 500 files - in fact 1000 because 50% files are rejected - and when I began to earn some money, they threw me by the window. Impossible to know why my sales dropped in one night. The support says that its because the quality of other contributors has increased, but if you look at the database, you don't see a significant quality increase and anyway the quality on the files could not increase 10 fold in one single night, on February 17th. What they did with me. They used my files to draw traffic via Google paying me only 25% of the price and when I could earn some money they pushed my sales down. In iStock there are some happy few who sell 300 files a day or more and earn several thousand Dollars per month. These contributors are protected and most customers are directed to these contributors. The new ones see their best files rejected when the risk to compete with those of the happy few, I was here only to make volume and to attract people from the net. Other contributors took the money and iStock make fantastic profits without any risk.

Date of experience: November 20, 2009
New Jersey
16 reviews
78 helpful votes
Follow Papa B.
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I have only made about 30 dollars from this website but it has been fun to at least sell some of my animal photos. Taking photos of very exotic animals or places really helps because those are the ones that are the most difficult to get.

Date of experience: August 27, 2009
Texas
1 review
5 helpful votes
Follow Russell A.
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Great site but it's gotten really expensive compared to when I first started using it.

Date of experience: June 11, 2009
Louisiana
6 reviews
20 helpful votes
Follow keith b.
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Perfect resource for art directors/designers - This is an excellent site for finding virtually any type of photographic image. I've used the site extensively for the past few years and have racked up a large number of images.
I'm excited to know that I can submit some of my own work to the site and generate some additional income.

Date of experience: December 30, 2008
62 reviews
312 helpful votes
Follow Stacy T.
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Pro/Amateur photographers turn your images into cash overnight - I have always been a little bit skeptical about giving away "rights" to some of my more precious images, but this is probably one of the best sites to start selling some of your images for cash. It is great for both pro photographers as well as advanced amateur photographers. I have taken photos of some of my rings and sold a few hundred of those photos. Take a look at this:

http://www.istockphoto.com/file_closeup.php?id=*******

It is merely a photo of a girl in front of a laptop... it got sold 7000 times and that photographer made some pretty nice cash. Best of all, you don't really need to be a pro stock photographer. Here are my few tips for this site:

1. You don't really need a pro level DSLR... it helps if you have one, but even if you don't you can still join. I joined when this site first launched and some of my photos which sold a few hundred times were taken on a small pentax optio 4MP camera. You might need to say you have a pro DSLR for them to "approve you". But just edit the EXIF data to hide the camera and upscale your photo if you need a little higher resolution. It is not the camera that makes the photo.

2. If you apply to be a photographer, make sure the sample images that you send them to become approved as a photographer are really really good. Take a look at the shots that sell the most and imitate those types of looks.

3. Sometimes it is best to figure out what photos are "rare" and take those shots. I had a friend who is a doctor and he let me just take photos of his stethoscope and reflex hammer and those have been some of my best sellers. Don't just do what everyone is doing... too much competition.

Date of experience: April 12, 2008
14 reviews
62 helpful votes
Follow Jonny P.
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You have a hard drive full of photos and you have no idea what to do with them? Sell them. Put the best ones on istockphoto and make sure you tag them with the proper words and someone in the world will find it useful and buy it from you.

Date of experience: April 30, 2007