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IronFX

4.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

IronFX is a leading online and international
Multi-asset broker providing tailored trading
Products and services to retail and institutional
Clients. The broker specialises in CFDs on forex,
Spot metals and futures, commodities, indices,
And stocks. It offers access to 300+ trading
Instruments that can be traded on the leading
MetaTrader 4 platform available across
Multiple devices.

The firm is focused on products and services
That can be used by both beginner and
Professional traders and it offers a wide range
Of platforms including MT4, WebTrader, VPS
Hosting, PMAM and TradeCopier. Trading
Conditions are also superb and they include
Ultra-low spreads, flexible leverage and fast
Execution without slippage. The broker stands
Out for its promotions, bonuses and
Competitions and its lucrative partnership
Programs that are among the best in the
Industry.

IronFX clients can benefit from round-the-clock
Coverage delivered by one of the world’s
Largest and most accomplished global cl...


ironfx.com
Road Town, NON-US, British Virgin Islands
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IronFX Reviews Summary

IronFX is generally perceived positively, with customers appreciating its diverse account options, educational resources, and responsive customer support. Many users highlight the platform's reliability, low commission structures, and effective trading tools, which contribute to a favorable trading experience. However, some concerns arise regarding the complexity of the platform and occasional difficulties with the verification process. Despite these minor issues, the overall sentiment suggests a strong reputation, bolstered by a commitment to customer education and engagement through webinars and competitions, which enhances user confidence and satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

We monitor reviews for authenticity

GB
3 reviews
7 helpful votes
Follow Marcin Udala J.
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This fairy tales about IronFx not doing withdrawals anymore are completely nonsense. Yes. They scared me the past weeks, because i had £22K at my account but i got my money back.

I started to transfer some money out of my accounts in IronFX and got into real withdraw problems since 22-September-2021 (over a month). I called my "account manager" and he gave me some vague explanation of delays in the payment. I wrote several claims to FCA and Cysec as well as Ombudsman, they were all just giving unavailing responses for weeks.

IronFX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 13, 2021
IronFX R. IronFX Rep
over a year old

Hello Marcin,

We're sorry to hear about the negative experience you had with IronFX. We take all customer feedback seriously and are committed to ensuring that our clients receive the best possible service.

We understand that you experienced difficulties with your withdrawals and that your account manager provided you with vague explanations for the delay in payment. We apologize for any frustration or inconvenience this may have caused you.

We would like to assure you and all our clients that we take all necessary steps to ensure the timely and accurate processing of withdrawals. However, due to various factors such as banking restrictions, market volatility, and regulatory requirements, there may be occasional delays in the processing of withdrawals.

We appreciate your efforts in raising your concerns with the FCA, Cysec, and Ombudsman, and we will continue to work closely with these regulatory bodies to ensure that we comply with all relevant regulations and standards.

If you have any further concerns or issues, please do not hesitate to contact our customer support team at [email protected], who will be happy to assist you.

IronFX
Solid Trading.

Thailand
1 review
3 helpful votes
Follow Wut M.
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My account number is *******. IronFx tried to take advantage from Muslim account by complain about SWAP free abuse.
I am a long term trader. IronFX Live chat allow me to hold position for maximum 10 days, so I hold my position for 10 days. I always ask before trading especially exotics currency. IronFX live chat said yes, no problem.
On October 21,2021, After I got profit $3710, IronFX took all my profit away, and complain about my SWAP free account.?
To all Muslim traders, please stay away from this scam broker as far as you can. IronFX will take advantage from you whenever you get profit.
IronFX will find a way to reverse all your profit away. It is the way they run their business.

IronFX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 10, 2021
IronFX R. IronFX Rep
over a year old

Hello Wut,

We apologize for the inconvenience you have experienced with our services. Please note that we treat all our clients equally. As an authorized and regulated brokerage, we have strict policies and procedures to ensure that we comply with all regulatory requirements.

Regarding your specific case, we would like to investigate this matter further and assist you in resolving this issue. Could you please provide us with your account details at [email protected] so that we can look into this matter promptly?

We take all client complaints seriously, and we strive to provide the best possible service to our clients. We hope to have the opportunity to address your concerns and restore your trust in our services.

IronFX
Solid Trading.

Singapore
1 review
3 helpful votes
Follow Ex s.
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I've been using IronFX for about one month, account type is "Zero Spread".
In one word, I think this FX broker is between middle and bad.

The experiences about customer service, deposit, withdraw are not so efficient. For example, you need to wait for several hours when using credit card deposit. But all these are still acceptable if not in urgent.

The worst experince is the most important part, TRADING!
I'm trading on MT4. I found that my order price is quite different from the price shown on MT4, usually you'll get 1-2 pips loss!
It should not be the slippage, because most of the time, the markt didn't move rapidly while making the order.
This "strange price" problem will always happen.
According to my trading history, about 90% of the time, you'll encounter this problem.

By using "zero spread" account, you've already been charged about $20-30 per lot, unfortunately, you'll be "charged" another $10-20 because of the strange price.
So, it's hard for you to use their platform to make profits, especially for scalping trading.
I've asked them to compensate my loss, but the result is, they think it's the slippage.
Um... 1-2pips slippage... please leave this broker!

I don't want to put the trading history here, it's too much.
But if you want to see the evidence, please send me your email address.

IronFX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 15, 2021
IronFX R. IronFX Rep
over a year old

Hello Ex s,

Thank you for sharing your experience with us. We're sorry to hear that you had a negative experience with our trading platform and customer service. We take all feedback seriously and will work to address the issues you've raised.

Regarding the price discrepancy you mentioned, we assure you that we do not manipulate prices or engage in any fraudulent activity. However, there may be instances where market conditions cause prices to fluctuate, resulting in differences between the price you see on your trading platform and the actual market price.

We'd be happy to review your trading history and investigate the issue further. Please send us your account details and any evidence you have to support your claim to our customer service team at [email protected]. We'll do our best to resolve the issue and ensure that you receive the best possible service from us in the future.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

IronFX
Solid Trading.

Canada
1 review
2 helpful votes
Follow agilan l.
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Scamer Company
December 10, 2020

It is clear that ironfx.com does not have any license, it does not even pretend to have a license on it's website. The problem is that they ring people up and pretend that they have a license in the client's country. They have licenses in certain countries under slightly different names but they get the client to join ironfx.com which has no license. If you try to register with ironfx.com.au the website does not have Australia in the list of countries where you reside. They will tell you that they have transferred you to the version where you reside. If you email *******@ironfx.com to clarify where you stand, they will not reply.

IronFX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 10, 2020
IronFX R. IronFX Rep
over a year old

Hello agilan,

We appreciate your feedback and apologize for any inconvenience caused. We would like to clarify that IronFX is a regulated and licensed broker under several authorities, including the Financial Conduct Authority (FCA) in the UK, the Cyprus Securities and Exchange Commission (CySEC), and the Financial Sector Conduct Authority in South Africa (FSCA)

Our licenses are clearly stated on our website and can be verified through the respective regulatory bodies. Regarding your concern about the registration process, we would like to assure you that we comply with all relevant regulations and requirements in each jurisdiction where we operate.

If you have any further concerns or inquiries, please do not hesitate to contact us at [email protected].

IronFX
Solid Trading.

India
1 review
0 helpful votes
Follow Ravi P.
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Working Good for Me
October 26, 2020

I have never been so pleased with the support I got from a broker before. IronFX has always been willing to help with any issues I might had had with my account. Everything is going well and as a beginner I feel I have the help I need to trade the markets without any worries.

Date of experience: October 26, 2020
IronFX R. IronFX Rep
over a year old

Hello Ravi,

Thank you for sharing your review. We are happy to hear that your overall experience with us was a good one. Thank you for taking the time to post your feedback.

IronFX
Solid Trading.

India
1 review
0 helpful votes
Follow Ankit P.
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Great Service
October 13, 2020

I came across this and thought I should say that Ive heard about scam brokers, but IronFX is reliable. Ive been trading for the last 3 years and had no issues. Fast execution and good leverage on most pairs. Fast execution without slippages, will recommend

Date of experience: October 12, 2020
IronFX R. IronFX Rep
over a year old

Hi Ankit,

Thank you so much for taking the time to leave us a review. Please be sure to inform your IFX expert of any issues you may have.

IronFX
Solid Trading.

Virginia
1 review
0 helpful votes
Follow Bunny B.
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Honest Review
October 8, 2020

I have seen many negative reviews of this company and they are mainly from the past. They have been changing for the better and making sure to have better customer support and making things right.

I have not been paid for this honest review.

Date of experience: October 7, 2020