iPostal1Reviews 3,572

Hi Laura,

Thanks for your review. We are sorry for any delays in service and issues you have experienced.

We strive to maintain high service levels at all of our mail center locations. We will, of course, follow up with your mail center to ensure that the system is working properly and that they are completing tasks in a timely manner. One of our Customer Service representatives will contact you.

We want you to have a great experience using iPostal1.

Sincerely,
IPostal1

Hi J O,

Thanks for your review. We are glad to hear that you are happy overall with our digital mailbox service.

At iPostal1, we offer the low monthly price of $9.99 at most locations and charge for other services on a pay-as-you-go basis, since many people do not use other services like pickup. Since it does take time and labor to process a pickup task, there is a nominal charge. All fees for the Optional Services provided are listed on the Pricing page on our website and details on pickup fees are available by each address listing.

Sincerely,
IPostal1

Hi Janet,

Thanks for your review. We are sorry about the issues you described

According to our records, you had 2 accounts. One that was opened on 4/20/17 and canceled on 4/10/23 and another that was opened on 7/24/22 and canceled on 7/24/23. Your account automatically renews. You can stop automatic renewal by cancelling your subscription any time before the next billing date. If you dispute the charge with your bank, this does cause an immediate closure of the account. Our team did send an email informing you of this, and stated that if this occurred in error, to reach out so that we can assist in reopening your account.

Sincerely,
IPostal1

Hi Pamela,

Thanks for your review. We are sorry about the issues you described.

The USPS requires the Form 1583 be completed, notarized, and filed with proper IDs. This is required in order for the mail center to accept mail on your behalf. If forms are submitted, they are reviewed and approved if in order. If you did file forms, they should have been approved so your mail could be received, or you should have been notified about what is missing or incorrect. Our records show that we did email you about your 1583 forms.

Forwarding pricing depends on the package, carrier and service level selected. We are the only digital mailbox service to show real-time shipping prices for each mail item, so you can pick the option that best meets your needs and budget.

While we scan the front of every envelope or package, if you would like to have a particular piece of mail opened and the content scanned, you can request this from your online interface or the app. To clarify, pricing for all ‘Optional Services’ is posted on the Pricing pages on our website. Our goal is total transparency. Our strategy is to charge the lowest monthly mailbox fee possible and then charge customers only for the optional services they choose, like forwarding, scanning mail content, or mail pickup. We believe this is the fairest way to price, so people who don’t need optional services do not subsidize those who do. Be sure to take advantage our discount content scan/shred bundles to save money.

Regarding mail received at your center, it all depends on the actions you take. If you file a Temporary Change of Address at your local post office, then all your first-class mail from all senders will be forwarded to your iPostal1 address. Otherwise, only the senders you inform, whether business or personal, will know to send mail to your iPostal1 address. We do recommend filing the Temporary Change of Address in person to ensure that the correct address is being entered.

We do have a Customer Service phone line that is available Monday-Friday 9am-8pm EST. They can be reached at 845-579-5770 and are always happy to help.

Sincerely,
IPostal1