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iPostal1 Reviews Summary
iPostal1 has a rating of 4.6 stars from 3,573 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with iPostal1 most frequently mention customer service, business address and friendly staff. iPostal1 ranks 4th among Software sites.
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It's easy & convenient to check & receive mail. It was easy to set up. It works for my business.
I had a great experience so far. I'm a pretty new customer.
I have had a great experience so far. I have not used it to the fullest extent possible yet but once my business is in full effect, I'm sure I will enjoy more of the benefits of the service
So far so good with the mailbox application. I have nothing to complain and the service provided is as expected.
Good service is provided, reasonable prices for people from other countries
We have been ordering several new mail boxes in various cities. In one it was show as just a suite number which was fine.
When the order was processed the address was changed to include box number. For our use this was unsatisfactory.
I asked that this order be canceled and asked for assistance to get an alternation address in the same city or nearby city that would not have
A suite number with a box number. No one has responded. We were planning on adding about 10 other new mail addresses but are now not sure if we can rely on you.
Maybe another national service would be more helpful.
Great experience and great customer service. They are very flexible and understanding.
I have been very pleased with my use of iPostal for the last year or more. I have always been happy with the quick service with any requests submitted to scan or ship my items.
I don't believe the store keeps my mail. Probably they discard whatever they receive.
Hi Halim,
Thanks for your review.
Your mail center has received and inserted over 1300 mail items for customers over the past 6 months. Had you received mail during that time, there is no reason it would not have been inserted into your digital mailbox. Some centers do discard obvious junk mail. Mail that is inserted into a customer mailbox is not discarded unless a specific task request is made by the customer.
However, if you know of any trackable mail that was delivered to your iPostal1 address but not inserted into your mailbox, please let our Customer Service team know so that we can follow up on this. All our mail centers operate under the CMRA guidelines of the USPS.
Sincerely,
IPostal1
Sorry just seems slow to get mail out. Would be better to have more than one pick up a day. Postal probably has no control over that
Hi Jeannie,
Thanks for your review.
Not sure exactly what you mean by slow to get the mail out. Your mail center stays up to date on task requests. Our goal is that any tasks received by 1:00 PM are processed that day or otherwise the next day. If your mail center has not been meeting that standard, please let our Customer Service team know at [email protected].
We see you have received a lot of mail and are a heavy user of your digital mailbox. Thanks for being an iPostal1 customer and allowing us to provide your digital mailbox service.
Sincerely,
IPostal1
I love my iPostal1 location and all the iPostal1 features. The people at my location are extremely helpful. And when I have a question they can't answer, iPostal1 Customer Service can. I have also learned to find answers to general questions in the iPostal1 FAQ.
The customer service provided by iPostal1 team is exceptional. This is extremely important to me as I live in Germany and I really feel like I have a team looking out for my US mail. They take that extra effort to reach out to me whenever there is a question or issue.
Girls are helpful. Had a few hick ups tha t could have been handled better prior to the issue but feel like there was a lack of training to handle the question that could have resulted in the issue that continued till I went to the location.
Hi Vickie,
Thank you for your review.
We work closely with our mail centers to ensure a high level of service, but sometimes some follow up training is necessary. We are looking into your situation and we will follow up.
Sincerely,
IPostal1
Easy to use, chill with payment expiring and needing to wait a week for the new card to show up, quick customer service
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Samuel,
Thank you for your review.
As part of your mail plan, the outside of every mail item is scanned so you can see the image in your digital mailbox as soon as it is received.
If you would like to have the content of all your mail scanned automatically, so you can view the PDF in your inbox, you can choose the ‘Auto Scan’ option. Login online to your mailbox, click on Account, then on Options. You will see the Auto Scan option. Of course, there will be a charge for each content scan. You can purchases a Scan-Shred bundle in advance to save up to up to 33%.
As far as system updates are concerned, we recently updated our app and the current project is to update the online digital mailbox interface. We agree with you that the online interface needs a facelift, however we are not sure why you are experiencing issues with the buttons. Please contact our Customer Service at [email protected] for further assistance.
Sincerely,
IPostal1