Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of IObit

IObit

1.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate IObit?
grey stargrey stargrey stargrey stargrey star

IObit Reviews Summary

IObit offers high-performing software products to speed up computers, fix and clean registry and malware, optimize PC games, and tune up Windows operating systems.

This summary is generated by AI, based on text from customer reviews

service
8
value
9
shipping
1
returns
5
quality
9

We monitor reviews for authenticity

GB
2 reviews
1 helpful vote
Follow Willy V.
Unfollow Willy V.
Share Review
Report Review

An individual called 'Cicely' from the iObit Support Team, keeps addressing their not fit for purpose 'Stubborn Unistaller' piece of software as 'MY CONFUSION' so at this point It's am actually very 'confused' indeed as I do not understand what this individual, from the IObit Support Team, is trying to do but whatever that might be, it's certainly not doing iObit any favours but the opposite. Now, based on the predictive outcome, I have decided to terminate business with iObit all together because I simply do not trust this company.

Date of experience: January 25, 2025
IObit S. IObit Rep
9 months ago

Hi there, thanks for giving our products a try.

If you need any help or have suggestions while using our programs, please feel free to submit a feedback from the Feedback entrance on the program or contact us via [email protected] (generally speaking, it's not recommended to share the detailed order information here since it's a public platform).

We’ll try our best to assist you and further improve our products for your better user experience. Have a nice day~

Italy
37 reviews
3 helpful votes
Follow Eugenio F.
Unfollow Eugenio F.
Share Review
Report Review

Driver Booster non solo è un software di dubbia efficacia, ma è addirittura dannoso. L'ho installato sul mio Windows 11 che prima funzionava benissimo, poi Driver Booster ha di sua iniziativa installato un driver per il collegamento con il mio Nothing Phone (A142). L'ho collegato nuovamente al pc 3 giorni dopo l'installazione di questo driver e il pc non riconosceva più il mio telefono! Non potevo trasferirci nulla, nè foto, nè altro, nè potevo trasferire qualcosa sul pc, per colpa di Driver Booster! Ho dovuto addirittura fare il ripristino del sistema a prima dell'installazione del driver per poter ovviare al problema. Ovviamente subito dopo ho disinstallato questo software - che più che software è un malware - e mi auguro che chiunque lo disinstalli perchè è veramente pericoloso. Programmi così andrebbero vietati e segnalati alla polizia postale

Date of experience: January 22, 2025
IObit S. IObit Rep
9 months ago

Ciao, ci scusiamo per il disagio che ti abbiamo causato.

Potresti gentilmente contattarci tramite [email protected] o tramite la sezione Feedback del programma, oppure inviare una richiesta online e fornirci maggiori dettagli sul problema riscontrato, così potremo assisterti al meglio?

Grazie per la tua comprensione e pazienza. L'esperienza utente e la sua soddisfazione sono molto importanti per noi. Faremo del nostro meglio per aiutarti a risolvere il tuo problema.

Australia
1 review
0 helpful votes
Follow Paul M.
Unfollow Paul M.
Share Review
Report Review

I used to be a paying customer for many years, until they embedded bundleware into the program with the ITop rubbish that you cannot remove, you can select not to install it, but it still shows up on the performance monitor and has annoying popups in the system tray that can also NOT be disabled, essentially making this program worse than the annoying malware you are trying to protect your pc from. I would never recommend this program anymore. I avoid it like the plague

Date of experience: January 16, 2024
IObit S. IObit Rep
over a year old

Hi there, sorry for the inconvenience. Could you please contact us via [email protected] or submit a request from the Feedback entrance on the program, and provide us with more details about the issue you encountered thus we can better assist you? Thanks for your kind understanding and patience.

Texas
1 review
2 helpful votes
Follow Paul P.
Unfollow Paul P.
Share Review
Report Review

I have used iobit Advanced System Care Ultimate products for 5 years now but last year was the final year. You do get a little bit of improvement in your PC but nothing significant. I mainly used it for general clean up of my business systems but I got fed up with their advertising pop up in my PC. They keep trying to upsell you things you dont need. Not sure why I should see this many pop up every day even though I paid for the most expensive package and renewed my licenses every year. The pop up is very annoying and there is no way to disable it, unless you disable the entire iobit software. Overall very sad that they keep upselling you junk programs like driver booster for $20 or password manager and so on. At this this point I am certain that they dont care about their customers. The point is to sell and sell and sell and it doesnt matter how much they annoy their loyal customers. So just simply dont buy this software.

Date of experience: January 25, 2023
IObit S. IObit Rep
over a year old

Hi Paul,
Sorry for the inconvenience. Your feedback on the pop-ups has been recorded, will forward it to the product team and marketing team.
We will keep improving the products and services. Hope you can give it a try in the future.

Canada
1 review
0 helpful votes
Follow Capitan N.
Unfollow Capitan N.
Share Review
Report Review

I used paid Advansed Ultimate for several years. When I uninstalled it, it was very difficult to repare windows to turn back defender and get rid of their advertising. But it catched viruses time to time for years, thats true. Their advertising turned me away.

Date of experience: August 30, 2022
IObit S. IObit Rep
over a year old

Hi there,
Thank you for your feedback.
Sorry for the bad experience. We will keep improving our products and service. Hope you can give it a try in the future.
Thank you for your support.

Pennsylvania
3 reviews
1 helpful vote
Follow Charles R.
Unfollow Charles R.
Share Review
Report Review

Beware!
August 4, 2022

These crooks will steal your money, make unauthorized auto payments then disappear. You have no recourse with them. None.

Date of experience: August 4, 2022
IObit S. IObit Rep
over a year old

Hi there, sorry for the inconvenience. If you don't need an auto-renewal order, please feel free to let us know via [email protected]. We will arrange to refund you asap. Thank you.

Ireland
1 review
0 helpful votes
Follow Keith O.
Unfollow Keith O.
Share Review
Report Review

IObit!
June 25, 2022

Never ever install anythign from this company. It IS a virus. It corrupts your windows installation, and when you remove it using the uninstall, it leaves its advertising junk behind. This is in hidden system directories. They have overwritten the windows files, so if you remove their adverts, your windows fails to start / restore. The solution is the reinstall windows to get rid ot this software.

Date of experience: June 25, 2022
IObit S. IObit Rep
over a year old

Hi there,
Sorry for the inconvenience.
You can uninstall IObit products via Control Panel. It should be completely uninstalled. Are there still any of our products on your computer? Could you please let us know the ads you've mentioned? So we can investigate the issue.
Please kindly contact us via [email protected]. We will reply in 24 hours.
Thank you for your time.

Nevada
1 review
0 helpful votes
Follow James F.
Unfollow James F.
Share Review
Report Review

ONLINE ORDER - PAYMENT DETAILS (PAYMENT RECEIPT)
I was using some of their free services so I decided to do the Upgrades. The 1st on work but the rest would not download. I would suggest they send you disks instead of a download at their website. I went to the Website instead of the download they tried to sell me what I bought. I would rather do a negative review instead of waisting my time trying to do a download that will not download.

Website: https://www.iobit.com
Order reference no.: *******
Payment method: Visa/MasterCard
Date/time: 2021-12-21 00:21:34
Order General Total: 8.99 USD

Product name: IObit Software Updater 4 PRO (1 Year, 1 PC)- Exclusive

Product code: R4ETRG1EI0_COPY2
Quantity: 1
Price/unit: 49.94 USD
Taxes (VAT): 0.00 USD
Discount: 40.95 USD
Promotion name: Get 82% OFF Now
Total: 8.99 USD

Order subtotal: 8.99 USD
Shipping fees: 0.00 USD
Global discount: 40.95 USD
Order total: 8.99 USD

Date of experience: March 29, 2022
IObit S. IObit Rep
over a year old

Hi there,

Sorry for the inconvenience. We've resent the code and steps to you. Please check your email.

1. Please download the latest IObit Software Updater here.

https://cdn.iobit.com/dl/iobit-software-updater-setup.exe

Please note you will download the free version only. Please follow the next step to activate the PRO version with the license code.

2. Click the Enter code link at the bottom right of the main screen, and enter your code to activate the PRO version.

You can also refer to the following link to see how to register for the program:

https://www.iobit.com/en/hotquestions-isu.php

If you need further help, please feel free to contact us via [email protected]

Virginia
1 review
4 helpful votes
Follow Joseph R.
Unfollow Joseph R.
Share Review
Report Review

I started with the Advanced System Care program several years ago. First the free version which cleared a problem on my then Windows 7 PC that no other could fix. Fast forward to the past 3 years, I have purchase the entire suite of six IObit programs. It has never corrupted or harmed any part of my PCs (I use it on 5 PCs). The suite package of programs work very well together. The rare occasion when I emailed customer support, they have been wonderful and always made things right and quickly. I don't understand how my experience can be so good yet there are those negative posts. Therefore I have to be suspicious of those negative posts. MY ONLY CONCERN is, to my understanding, IObit is based in Hong Kong. Now that HK has been seized by China, I don't know if I can trust the software. Presently I am also testing Bitdefender for that reason.

Date of experience: February 6, 2022
Iowa
1 review
2 helpful votes
Follow James D.
Unfollow James D.
Share Review
Report Review

Annoying
January 13, 2022

I think the program works... probably, but the constant up-selling and ads get very old. If you download their program, they will spam the crap out of your computer. I am a paid member for 6 years or so... its getting to the point where Im going to cancel its so bad. I go to their website, click on online feedback to give them, feedback, and their is no option to do that. Just forums and FAQs. Also when they spam your computer, they make it sound very scary with things like (YOU ARE EXPOSED). Ridiculous if you ask me and a company that may say anything to get your business.

Date of experience: January 13, 2022
IObit S. IObit Rep
over a year old

Hi there, sorry for the inconvenience. Your feedback on the promotion and products has been recorded, we will forward it to the related team. We will keep improving our products and services. You can always contact us via [email protected]. Thank you for your support.

California
2 reviews
1 helpful vote
Follow Jeffrey K.
Unfollow Jeffrey K.
Share Review
Report Review

IObit RIPOFF
September 10, 2021

IObit provides partial services and mandates multiple additional payments to obtain advertised service.

Date of experience: September 10, 2021
IObit S. IObit Rep
over a year old

Dear customer,

This is IObit Support Team.

Sorry for any inconvenience. Could you please let us know more about your concern?

After buy a license code, you need to use it to activate PRO version.

What features you can't use after you buy the PRO version of our product? Please let us know more details.

Please feel free to send a feedback to us via [email protected], we will reply in 24 hours.

Thank you for yoru time.

Bahrain
1 review
1 helpful vote
Follow Ahmed K.
Unfollow Ahmed K.
Share Review
Report Review

The products they advertise do not work as promoted or marketed. They will do more harm to your computer in the long run than any good.
They use predatory practices and once they have possession of your credit card details they will charge you over and over again. The moment you purchase from them, they auto subscribe you by default. And no there is no way to turn it off, they will cleverly conceal it from you.
They provide no refunds, and once they have charged your card the only solution is for you to cancel your credit card and have your issuer issue a new one.
Their products are filled with lots of nasty malware, and are extremely intrusive. Please stay away. If you see any positive reviews written about them, be certain that its members of their team posting them to try and save face and create false good will. The market is filled with other Software to meet your needs. If you value the digits in your bank account, then KEEP YOUR CREDIT CARD FAR AWAY!

Date of experience: April 5, 2021
IObit S. IObit Rep
over a year old

Hi Ahmed, sorry for the inconvenience.
All your orders on our site is protected by our 60-day money-back guarantee.
Please kindly contact us via [email protected] to let us know your order information, we will stop the auto-renew feature for you.
Thank you for your time.

Hungary
1 review
1 helpful vote
Follow István S.
Unfollow István S.
Share Review
Report Review

Annoying ads :(
March 2, 2021

It shows unwanted pop-ups trying to upsell or sell the publishers other products. Even during gameplay!
NO! Stop it!
It has $#*! user experience/GUI design. Overrides standard Windows controls. Opening the app to change settings on a mixed multi monitor setup (4k+FHD) can place the window outside of visible range, outside of any monitor and it has no Move, Size options accessible from the windows taskbar. Closing and opening it does not move the window inside visible area. So it stays inaccessible to the user.
The engine might be good, but the UX is just horrible.
Do not recommend.

Date of experience: March 2, 2021
IObit S. IObit Rep
over a year old

Hi,

This is IObit Support Team.

Sorry for the inconvenience. We have forwarded your feedback to our product team.

We will keep improving our product and service.

Thanks for your understanding.

Canada
1 review
2 helpful votes
Follow Bram M.
Unfollow Bram M.
Share Review
Report Review

I downloaded a trial to the advanced system care pro for 3 computers. When I tried to cancel auto-renew online, it could not find my order.

I called Support and was answered by a gruff sounding guy who insisted the only way to do this would be to allow him access to my PC. Being a former tech and having a brain, I knew this was bull$#*!. When I said no, he quickly transferred me to someone else.

This person took my info down and guaranteed I would not be charged. We shall see. I paid with Paypal (pending as it was a trial) so I have protection if I do get charged.

Date of experience: January 21, 2020
IObit S. IObit Rep
over a year old

Hi Bram,

This is IObit Support Team.

Sorry for the inconvenience. The phone service is provided by our partner. They only provide free service of installing and activating IObit products. Can you please let us know the number you've called?

And please let us know the code information via [email protected], so we can cancel the auto-renew feature for you.

Thank you for your time.

Michigan
1 review
3 helpful votes
Follow Fuckyou I.
Unfollow Fuckyou I.
Share Review
Report Review

They use predatory practices and they force you to auto-renew I tried to cancel my subscription on my computer by opening driverbooster and I also declined auto-renewal on their website and I'm being charged again and they refuse to give my money back after they refuse to let me cancel the auto-renewal this company will steal your money and the programs are malicious be very careful using anything from iobit their company is a bunch of thieves

Date of experience: June 16, 2019
IObit S. IObit Rep
over a year old

Dear Customer,

Sorry for the inconvenience.

We will send notification emails of auto-renew at least 7 days before the payment is charged. So customers can cancel auto-renew feature through the notification emails.

Please contact us via [email protected], so we can deal with the issue you're facing.

Thank you for your time.

Oregon
2 reviews
4 helpful votes
Follow Marilynn M.
Unfollow Marilynn M.
Share Review
Report Review

GREAT SERVICE
April 9, 2019

My husband and I have subscribed to protect both of our computers and cell phones, and have been VERY happy with their products. While prices range from free (limited protection) and upwards, this company and it's customer service is certainly a step above. They have a 24 hour Customer Service Hot Line and their agents are always polite and helpful. Highly recommend to anyone looking for top computer security services!

Date of experience: April 8, 2019
Canada
8 reviews
22 helpful votes
Follow Brian D.
Unfollow Brian D.
Share Review
Report Review

Down loaded their software seems to be working and only charged what I expected

Date of experience: December 4, 2016
Missouri
2 reviews
15 helpful votes
Follow John B.
Unfollow John B.
Share Review
Report Review

Your customer service thru Avangate is a scam! Why sould a respected company with a respected product such as Iobit subject their customers to such malicious and dishonest people? IObit, are you listening and reading these reviews?

Date of experience: March 16, 2016
China
1 review
1 helpful vote
Follow Willis C.
Unfollow Willis C.
Share Review
Report Review

Good news! IObit Start Menu 8 has released the new version 2.3. With the advanced settings, now we can open win10 start menu when we clicking start button or just pressing Windows key. Cheers.
The download link on CNET:
http://download.cnet.com/Start-Menu-8/3000-2072_4-*******.html?tag=main;pop

Date of experience: August 19, 2015
Malaysia
3 reviews
8 helpful votes
Follow Dzul Y.
Unfollow Dzul Y.
Share Review
Report Review

ASC Ultimate and ASC has my PC go bonkers. First my complain was on IOBit Start Menu 8 that locks my PC in just Win7 style Menu and cannt get back to modern UI.(a few months back) Then this ASC Ultimate/ASC also made my modern UI Win10 inaccessible again, only stuck in normal screen mode. So I uninstall but still again like in my previous experience still not able to access my Modern Ui and the Windows Store will not run. Lucy that I made an "image" backup while it was still OK so I restored and got everything back to normalbut without the ASC Ultimate/ASC. Looking around for other apps. But honestly the options for ASC is great if you want to risk not being able to access Win Store and Modern UI.

Date of experience: August 17, 2015

From the business

High-performing software products to speed up computer, fix & clean registry and malware, optimize PC games, tune up Windows 10, Windows 8, Windows 7, Vista, XP, etc.


iobit.com
Founded in 2004
Grand Cayman, Cayman Islands