Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Instagram

InstagramReviews 460

2.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Instagram?
grey stargrey stargrey stargrey stargrey star

Instagram Reviews Summary

The overall reputation of the company reflects significant dissatisfaction, primarily due to a perceived lack of effective customer support and transparency. Customers frequently express frustration with automated responses and difficulty in resolving account issues, leading to feelings of neglect and confusion. Additionally, concerns about the prevalence of fake accounts and content moderation practices contribute to a toxic user experience. On a positive note, some users appreciate the platform's visual appeal and connectivity features. However, the overarching sentiment indicates a growing discontent with the company's responsiveness and commitment to user well-being, suggesting a need for improved customer engagement strategies.

This summary is generated by AI, based on text from customer reviews

service
171
value
153
shipping
122
returns
116
quality
154

We monitor reviews for authenticity

California
19 reviews
38 helpful votes
Follow Laura L.
Unfollow Laura L.
Share Review
Report Review

It's fine as is
October 25, 2017

It's alright as is, actually I love the 3 time format. Its pleasing to the eye.
Minuses - it has trouble connecting to Facebook Business account, I've redone the connection multiple times and it still posts to my personal account.

Date of experience: October 24, 2017
Morocco
2 reviews
2 helpful votes
Follow Hamza C.
Unfollow Hamza C.
Share Review
Report Review

Best products ever
October 14, 2017

The best products and high quality and made with high accuracy and low prices and affordable. In addition to shipping the goods is accurate and responsible.

Date of experience: October 14, 2017
Kansas
18 reviews
18 helpful votes
Follow Ryan O.
Unfollow Ryan O.
Share Review
Report Review

It is horrible
September 16, 2017

/instagram is horrible i posted one thing and I only get one follower un like twitter I have 12 and I haven't posted any thing weird huh?

Date of experience: September 15, 2017
India
1 review
1 helpful vote
Follow Eric W.
Unfollow Eric W.
Share Review
Report Review

Doterra oils
August 26, 2017

Wow I must say their product is marvelous. I had an excellent experience and I loved every bit of it.

Date of experience: August 26, 2017
Missouri
1 review
1 helpful vote
Follow Furret T.
Unfollow Furret T.
Share Review
Report Review

Very poor customer service! Years ago they use to be very prompt in answering and didn't have copy/paste automated responses. I can't even get an account removed that is not only infringing on my copyrighted work but also pretending to be me & copy/pasting my work. It's been over a week and Instagram has done nothing but sent me back automated responses.

I've sent in reports under copyright infringement & impostor. NOTHING has been done. Their report function is a joke now, they don't care at all about their users. You can't even contact them to talk to an actual person. I wouldn't be surprised at this point if they don't even read any of the reports sent to them.

Date of experience: July 23, 2017
Pennsylvania
6 reviews
12 helpful votes
Follow Jack B.
Unfollow Jack B.
Share Review
Report Review

1.) I try to contact the Instagram staff often with the issues I find. DMs with images will double post constantly, both from sender and receiver, not an internet connection issue.

2.) Notifications are flooded when a single user goes through your account, so it'll spam you and you'll lose *******@mention conversations you're having. Sometimes, there's an update that will group different users who like a recent post, but for some reason, it will disappear and you'll be spammed by Like notifications again.

3.) Apparently, IG has audio calls now. Want to know how I found out? Some random people, who I don't follow, were able to add me to a group, then several of them started calling me for 30 minutes straight to troll me for fun. It was so odd. I had to manually go into my settings to turn off this feature that I had NO IDEA even existed.

4.) Algorithm is trash. I see so many content creators who are phenomenal and yet they struggle to get noticed. They end up leaving IG because they re-post their content to other sites with decent algorithms and will build a following QUICKLY and MORE than their IG accounts. IG needs a wake-up call. Maybe they should enable random people to audio-call them with critiques since they loved allowing calls from total strangers to their users.

There's several other issues here and there, but those are the bigger ones.

The feedback feature seems like it puts your comment right into a digital shredder. You never hear back from anyone.

Date of experience: June 21, 2017
Texas
2 reviews
1 helpful vote
Follow Tenley O.
Unfollow Tenley O.
Share Review
Report Review

Rather good
June 2, 2017

Its a rather good one to find some really interesting people making great content. Just dont use the "suggested" block or whatever its called. Atleast for me it has lots of rubbish.

Date of experience: June 1, 2017
India
2 reviews
6 helpful votes
Follow Andrew r.
Unfollow Andrew r.
Share Review
Report Review

My 2cents
May 26, 2017

Instagram used to be amazing. Not sure what happened during the last one or two years but I am not a big fan of it anymore. Hardly use it to be honest. Just my 2cents.

Date of experience: May 26, 2017
GB
3 reviews
4 helpful votes
Follow mitch t.
Unfollow mitch t.
Share Review
Report Review

No way to contact anyone for any help support. You can't call, email, tweet - even direct message on their facebook page illicit's no response. Is this ok in 2017? Doesn't feel like it..

Date of experience: May 19, 2017
Alaska
1 review
2 helpful votes
Follow Jade n.
Unfollow Jade n.
Share Review
Report Review

Do you identify as a Liberal? Instagram is the place for you! They delete accounts that have any other political opinions.

Not only that, users can get innocent accounts taken down easily (just spam report accounts you slightly dislike. And boom.) and once your account get taken down, it's a huge pain to get it back. Hours of talking to Instagram support, you have to send a PHOTO OF YOURSELF, and they'll often ban you from creating an account or logging into one (AND DO NOT REMOVE IT.) (seriously, I've spent 10+ hours on Instagram support trying to get them to unban me and fix my accounts.)

I've had 8 of my political accounts been taken down, simply by people who dislike them.

I've had people raid my account (Getting people to spam it) because they dislike it slightly.

Hell, I got an account taken down that had 27k followers (@pro. Choice) just to see if I could. (they got their account back after 1-2 weeks.)

TLDR: Instagram has awful support and staff, and you constantly get deleted and punished even if you've broken no rules.

Date of experience: April 15, 2017
Utah
1 review
3 helpful votes
Follow Maria G.
Unfollow Maria G.
Share Review
Report Review

Horrible support
April 12, 2017

I had an issue with our business account and was not able to get assistance from anyone. They don't have a phone number to contact them or live chat, so you're left filling out their online form that gets you no where. Worst service ever.

Date of experience: April 12, 2017
Washington
1 review
8 helpful votes
Follow Diana G.
Unfollow Diana G.
Share Review
Report Review

I USED to use instagram but NEVER again. My account got hacked and instagram won't do anything about shutting down my account that is now promoting the selling of sex while spamming all my friends half naked pictures of women. IT LITERALLY NOW HAS A LINK TO GET SEXUAL FAVORS OR PORN. I don't know how it was hacked, but Not only have I lost all ability to access my account and pictures of my family are now lost, but my dozens of calls and emails have gone unanswered nothing has been done about this account that many of my friends have blocked and reported. My calls were clearly redirected out of the country and I was met with incomplete employees if they even deserved that title that didn't even take down my account info before saying quickly "I'll fix it" and hanging up. WHAT A JOKE! If you are a parent like me I would not let any of my friends or family use instagram bc they won't protect their users and the won't do anything about people promoting pornagraphic material and don't care to even put a viable help line or email to have these deporable pictures of women taken down. PARENTS, DON'T LET YOUR KIDS BE EXPOSED TO THIS AND BOYCOTT THIS HORRIBLE SOCIAL MEDIA.

Date of experience: April 7, 2017
GB
1 review
3 helpful votes
Follow Mariana o.
Unfollow Mariana o.
Share Review
Report Review

Mariana Olguin dob 2/8/81 in Mexico lives in Dallas Texas area. She is known by many for her manipulation of men and her violent nature. She is every dude's worst nightmare. She starts off good and normal. Then she cozies up to your family and friends and starts asking you for money. She starts leaving items at your house, calling constantly, and pressing for marriage. Basically Mariana goes bat$#*! crazy. She throws things across the room when she doesn't get her way. She invited herself on one of my business trips, and threw a coffee maker and it hit me in the head, all because I wouldn't have doggy style sex with her at 2am on a work night. But then my friends call me up and ask why I'm being so mean to Mariana. Here she had turned several good friends against me due to her lies. You won't believe it until it happens to you. And it will. Came across text messages on her phone saying how she basically wants a sugar daddy and mentioned various people I could introduce her to in the Dallas social scene to advance her social status. Mariana crosses everyone eventually. Anyone who is around her can see how she always has drama with other females and can't keep friends very long. Two of her former friends called me and apologized for what they did to me that Mariana put them up to. Her social security number is stolen one as confirmed by police but they can't deport her solely on that. These are the facts folks. Deal with Aida Mariana Olguin Zetina at your own risk.

Date of experience: April 1, 2017
Massachusetts
22 reviews
61 helpful votes
Follow Chris P.
Unfollow Chris P.
Share Review
Report Review

Suggestions:
- Allow to refine search by newest, popular, most comments, most followed users by genre (singers, actors, politicians, etc).
- Allow to refine search to search for just photos or just videos
- Allow to refine search of videos by a certain length of time (e.g. At least 30 seconds)
- Allow multiple subject searches and ability to refine search criteria (e.g. - you can type in two subjects in search, then refine by stuff like only posts with both subjects, only posts with one subject but do not include any with the other,
- Add these same features and the features already on the app to the website version (you can't even upload a photo by the website version)

Date of experience: March 2, 2017
California
2 reviews
3 helpful votes
Follow Mick S.
Unfollow Mick S.
Share Review
Report Review

I hate companies that force themselves upon us with no recourse. My boss told me to get an Instagram account to use for work, but it linked to the wrong FaceBook account and of course the brilliant nerds did not add an unsubscribe or delete button.
WARNING: It is impossible to delete your Instagram account. There are plenty of offers on line on how to delete, but none of them work, and if Instagram was cool, I wouldn't be spending hours figuring out how to delete it and nobody would have to post methods to do so. You suck! InstaBad! Don't sign up.

Date of experience: February 27, 2017
Florida
1 review
1 helpful vote
Follow phil K.
Unfollow phil K.
Share Review
Report Review

#Instagram don't do enough to verify #merchant #account on their app. Even if you notify them a #scam or/and #fraudulent account the owner of it can block you and also keep #scamming or #fraud new client. No check background and history rating to a seller on #instagram. Meaning that you can't trust and neither are protected. #Instagram is not taking any #action

Date of experience: February 20, 2017
Tennessee
1 review
5 helpful votes
Follow Kasia G.
Unfollow Kasia G.
Share Review
Report Review

Stay away!
February 17, 2017

Easy to hack. When hacked there is a little or no support whatsoever. Stay away!

Date of experience: February 17, 2017
GB
4 reviews
7 helpful votes
Follow Alicia H.
Unfollow Alicia H.
Share Review
Report Review

It's an amazing app.
January 23, 2017

It's a really good app and I would recommend it to everyone, It connects everyone from around the world together and find things you have in common with people

Date of experience: January 22, 2017
Hungary
3 reviews
0 helpful votes
Follow Jamie C.
Unfollow Jamie C.
Share Review
Report Review

I enjoy!
December 12, 2016

The good thing is you can subscribe to anything in terms of theme you want. The bad thing - ads. Those people constantly selling something are annoying at times.

Date of experience: December 11, 2016
District of Columbia
5 reviews
6 helpful votes
Follow Jun M.
Unfollow Jun M.
Share Review
Report Review

Great app
December 2, 2016

Love the "new" (not so new) design. Used the app for my "picture a day" challenge.

Date of experience: December 1, 2016