InstagramReviews 460

On top of a terrible customer support base, where you can never get in touch with a human or get a response to anything that is actually typed out to them as a concern (several times I have tried to type out a concern and nobody ever got back to me, years later.).

The algorithm will just randomly kick women off, banning them for anything that is less than a t-shirt and shorts. Beware posting a bikini. Insta will think you're selling STD's if you do!
Nude artist, model, or photographer? Instagram algorithm will ban you with no warning, despite it being art. They think everything that isn't rated E is the devil.
Why won't they just make accounts not 18 and up, unable to see those who verify 18 and up, and stop punishing their own users, who keep people online and viewing, for being themselves? Shadowban my $#*!. I honestly hate this whole app and site. I've lost 2 accounts now with several followers that I worked HARD for because of their algorithm thinking my nude photography is prostitution or something.
Get your $#*! together, Instagram!

Literally the worst customer service I have ever experienced in my life. It's shocking and frustrating that a company as big as Instagram doesn't have a way to contact them in case issues arise. My account was impersonated, and so I reported it. IMMEDIATELY after reporting it, Instagram disabled my account. :/ The imposter account was allowed to stay up. After filling out the appropriate forms, providing a photo of myself with a hand-written code, and providing my drivers license, the imposter account was taken down (finally). However, my account is still disabled!

I've tried contacting Instagram multiple times, filling out the appropriate help forms, etc, but all I've received is an automated response from a bot saying I've "violated the terms" and/or no response at all.

I've had my account for 7 years (since high school) and have less than 1000 followers. I'm not a spam account and I've becer used shady methods to gain followers or likes. I'm a real person, with real memories, and real friends I would have liked to stay in touch with. Many of my memories were on there, from high school, college, my wedding, honeymoon, adult career and beyond. It's so sad that I'll never get those photos back again.

Moral of the story folks: never place your trust in an app that has zero care for their users. Always back up your account. And don't expect this company to care whatsoever if your account has been hacked, impersonated, or mistakenly disabled. You won't get a reply from a human when things go south.

I got locked out out my IG due to a phone crash and unable to provide the 2 factor authorization (only the codes I could not get). Despite knowing the log in details, password, old passwords, previous logged in devices, locations, device types, providing IG support with proof of ownership, details of messages in the account, screen shots of paid ads from the FB linked to the account, and certificate of registration of the company... Instagram said they can't confirm and need more proof. Even the correspondence to Instagram was via the SAME registered email on the account!

So they have locked me out of a business account! BEWARE! Thousands of dollars in printed marketing material over the year have been lost as the account can't be accessed. I have since opened a case with the Better Business Bureau against their practices.

I have been using Instagram for 7 years and loved it. My Facebook was hacked back in February and because my Instagram was linked to it, my account was affected too. I sent numerous emails to both Instagram and Facebook with screen shots of what the hacker had done with no response from either. I was able to create a new Instagram account, but cannot use the app. The website is not user friendly at all and you lose capabilities of the app. It's sad that I can no longer use a social media platform that I really enjoyed because they refuse to respond or help with something that their own security failed.

I've had my Instagram for the last 7 years and amassed quite a few followers and over 1000 posts but I haven't even posted to it in the last 4 weeks when it was inexplicitly and without warning disabled deleted. I fought for an appeal several times and they even agreed it was mistakenly taken down (See email screenshot) and yet they still refuse to reinstate it.