InstacartReviews 2,486

Aside from all the replacements of items that you know are always in the store, Instacart's pricing policy is for people who don't mind having others light their money on fire. I've used the service twice. My first Instacart order was last week and it was delivered with the Market Basket store receipt. The prices I was charged were actual store prices as I know them. Today's order came with no store receipt and was rife with up-charges. For example, a 6 count box of Bubba Burgers costs $11.99 in store. I called to confirm. Instacart charged me $20.79, a whopping 74% mark-up! A single package of fresh mozzarella is around $4. It was replaced with two smaller packages (combined they were 33% smaller than one package at the regular size) and I was charged $9.79. That is over a 100% mark-up! And there were others. I called Instacart to complain but their customer service people talk in circles and babble about their pricing policy to the point where you just hang up and swear to never use them again. My advice is to risk whatever virus is out there and shop yourself. The aggravation alone from Instacart will give you a coronary. It's just not worth it!

Used instacart for $364 worth of groceries, default card used didnt have enough money on there so instacart declined the card, BUT CHARGED ME 185. Used a 2nd card, but didnt have enough for the up charge, and they declined the purchase again, and then charged that card 185. We ended up using another card to purchase the groceries. Been waiting a few days as both the 185 was saying pending. But today it posted... so not only did i buy 365 worth of groceries with them they also took $370 out of my accounts... and not to mention the upcahrge. I would never ever shop with them nor recommend anyone to shop with them

I placed a order for only one kind of Ice Coffee. I have barely any tastebuds from radiation and Chemotherapy to my throat, Stage 4. I put do not replace in instructions for shopper and in delivery with my information to get in my apartment complex. I put cancel order if you don't have it. She shows up with all replaced. She brought Vanilla a very weak flavor. I contacted Instacart they seen if she got in she read no replacement. I can't talk my voice box is gone which I put in there also. I go to use my credits today and I will post the screenshot she just stopped typing as you will see. Then a lady actually stayed on to help. Only to tell me I didn't use my credit fast enough. They don't tell you that. Horrible experience I feel robbed twice. Customer beware!

I have had numerous problems with replacement costs on meat. Over the time I have had as a customer. From what I can tell your pricing is adjusted on replacement meat cost based on unit price that the stores give you. However that is part of the problem. The costs of the meat on the packages is not accurate with what you add up as unit prices. A perfect example is yesterday on 4/27 the shopper had taken a picture of the replacement pkg of meat with the correct price and sent it for my authorization and I approved the replacement meat however upon receiving the actual payment cost in my email. From instacart it was more than what it actually was. And after I called i was given a refund along with a 5.00 thank you for being a customer. Today on 4/28 I also placed an order and after calling after it happened again. With replacement meat. The total of the cost I received was 1.75 difference. Which is again not a huge amount of money I understand. I was refunded
My issue however is if you cheat all your customers like this it really adds up. I am really disappointed that you can't somehow fix this issue

I ordered a home grocery delivery from Aldi in Griffin, GA. Of the 26 items ordered, 8 were fulfilled incorrectly or included discrepancies. Among the discrepancies, 5 substitutions without my permission, incorrectly charging me for 3 items when one was delivered, was charged for a gallon of milk but delivered a half gallon, prices were higher than the actual store price, and there was no receipt provided when the delivery arrived. There was a charge for bagging, service, delivery, and a tip on the bill. I figure in total I paid over $110 for about $75 in groceries. In addition, the delivery vehicle leaked a puddle of oil in my driveway which is 12" x 6." The cost of trying to get the oil out has already exceeded $20 in materials and there is still a stain on the driveway. I could not be more disappointed in the quality of this service.

I've tried Instacart twice. The first time the shopper did a great job. The second time it appears that the shopper did as quick a grab and go as possible. The green beans were obviously past their prime if she had looked at the package. Other produce was not what I'm used to at Aldi. It takes a few seconds to look at produce to see if its in good shape or on it's last days. #1 great job five stars # 2 fair to poor job two stars. I'll try again and if I get the #2 results I'll brave the store with my mask and junk Instacart

I screwed up the first time when I went to do a pick up and no one was able to come out to me. Had to bring my young daughter inside along with my special needs son to hunt down the shopper to get my groceries.

2nd time, placed an order the day before to be received the next day. Was told the order was delivered and never received the groceries. No response to emails and phone lines weren't working due to high demand. Finally got someone on the phone and ended up getting refunded.

Already gave a 2nd chance. Won't ever use again.

Instacart gives you a same day OR next day delivery window for your grocery order. However, AFTER paying, the delivery window gets pushed for up to 2 weeks. How are people supposed to wait weeks without eating? They are using the Covid-19 epidemic to entice people to use their delivery service promising extremely fast delivery, but unethically change delivery dates after you input your credit card and pay. Their "cancel order" button also doesn't work, but their "add to order" button does on mobile; interesting!

Part of an order placed April 10 for groceries was charged but not received. After two attempts to reach customer service with no response, the charge was disputed with our credit card company and promptly resolved. Two weeks after the dispute was filed we received an Instacart Security email asking if the dispute was real and a separate email claiming suspicious activity (no details provided) and blocking the account. The information requested to unblock was something no one should provide without verifying sender (drivrrs license & credit card pictures redacted). No telling when or if we will get a response. Were it not for the pandemic, we would be asking for a refund of the annual fee we paid. LET THE BUYER BEWARE, INSTACART HAS NO CUSTOMER SERVICE AND APPARENTLY DOES NOT INTEND TO SERVE CUSTOMER ISSUES.

I'd love to give this service a negative star rating as it would be highly appropriate. I was supposed receive an order today from Costco. This was my first time trying this service. According to their tracking it was left on my front porch. I've been in my home office right next to the front porch all day long and no such delivery was ever made. Clearly, their shopper / driver delivered my order to someone else's residence. Someone just got a nice load of items for free thanks to the cretin who shipped it there. Now I'm going to have to monitor my credit card closely to see if they really do refund me the full amount as I am now forced to be skeptical and untrusting of their business practices.