InstacartReviews 2,486

I am disappointed with the poor Instacart service. Recently, I placed a pickup grocery order for the next day. I received a mobile notification 30 minutes before the pick-up time stating, "no one is available to shop." Furthermore, the notification message did not state an expected time either.

It is unprofessional and inconsiderate for Instacart to wait until pickup time to notify customers of "no service available."
I will not waste my time or money on Instacart again.

Bad service. Prices are high. I got a gallon of milk from costco instacart that expired on the same day. The instacart service person won't bring you all things in order. It's waste of money.

It's not bad enough that that all deliveries are wrong, they never call for substitutes either.( I have specified to get substitutes when necessary)
On my first order, I noticed that they had charged my card before a set amount much greater than the total cost of order. (Never mentioned it or ask for permission) ( Very sneaky)
Many of the shoppers they hire are clueless. I once ordered Chocolate chips for baking and they delivered some brand of choc. Chip Cookies. What?
In addition, if you call customer service, you are in for another adventure. They make up stories, in place of the truth and it's obvious. They are incapable of finding a solution to any of your concerns.
I'm frustrated so I say: Bye, bye Instacart.

The first time I ordered my groceries the app stated the groceries were delivered... I have looked out my door repeatedly and the groceries never were delivered. I called instacart to send out the groceries again instead of getting a refund. So the second go around I was missing pullups and Sara lee bread. So dissatisfied with their services. I wish there was another alternative to use besides instacart. I'm currently in quarantine and I need my things to be delivered to me to avoid going out spreading covid-19. So. Disappointed!

Instacart is a joke in my area. Tried twice to order and 5 minutes after the time they said they would deliver, I get a call saying they can't complete the order, but not to worry, they'll refund my money. No sh*t you'll refund my money if you didn't do the work. You have ONE JOB... ONE! Deliver stuff. When you can't deliver stuff, you need to be out of business. Apparently the drivers don't like working for them and I've found them to be a miserable failure, costing me time and money in having to run out at the last second and go get it myself. Now I just go get it myself. You can go bankrupt Instacart, I would never notice anyway. Cancelled account, gave them the remainder of the gift card balance just to not have them pretend to perform a delivery service.

So I applied for instatrash, GrubHub, and 3 other delivery apps. Instatrash said they couldn't hire me because of a misdemeanor receiving stolen property 5 years ago. I wrote them a separate letter and told them my past is behind me I'm a better person told my story they could have care less funny thing is I have a day job making very good money I'm just trying to invest some money so working for Uber GrubHub all them I was going to do whatever I could so f*** instacart good luck to people try to get a job because they have their news up at the air these people that hire you like people like myself that make mistakes can't live in their society you can't work in a society you can't associate with the customers in their society it'll do they know is one of their other employees I was actually using their card and going shopping for my fellow people so f*** them. These are the people that never made mistakes ever in their life and if you made a mistake God help you your judge for the rest of your life these are the people that want communism and socialism brought into your country I'd go and buy your own groceries and boycott these m************

I wasn't home to receive my pet food items, in July 2021, then inquired about it, told I would be getting a refund, but never got it. Sad! I'm not rich and live check to check.

The instacart employee/driver named kayo dfire should not be working for your company, because he threatened my life.
He called and right from the start was very nasty and indignant - he refused to bring the items up to the apartment and left all of the food in the driveway in front of the apartment.
He said that he was going to do me bodily harm and people such as this needs to be in jail!

I've only used Instacart a few times, and have not once had a good experience, regardless of purchasing items or groceries. And it's not only in my state! I was out of state visiting family over the holidays, and that time, I was delivered completely incorrect items - one of them being a top I ordered brought to me in the wrong size! Then, a shopper actually stole one of my grocery items. (I know it was theft due to his lack of response when I pointed it out.) Instacart clearly does not do a thorough job vetting their shoppers, and I believe that they don't much care. Why? Because one, these things happen frequently, and two, why should they care when they know so many of us rely heavily on it these days. Shame on them.

I am a disabled older woman at home I had used instacart because I had covid and I ordered groceries I was told they would hold $20 off my bank they ended up taking 30 I got no credit back the additional items I added should have been taken off with food stamps instead they took it off my bank card will not refund it or fix the problem

For the second time in my 3 months of using instacart they have way overcharged me and delivered nothing. Even worse I can't get anyone to respond to my inquiries, so I am left calling my bank to secure my money. I ordered 38 dollars of groceries got no groceries and my account was charged 238 dollars. I also shopped for instacart and I know there is no communication with shoppers they leave shoppers hanging. Just an all around bad company.

I only ordered from this company 3 times and all 3 were a disaster but the last took the cake. After corresponding with shopper regarding crazy substitutions (which I had already addressed in the notes) I waited 3 hours for my groceries. He notified me when he left so I could not understand why he had not arrived. The next text I got was a copy of the receipt where he had returned my whole order to the grocery store with instructions that I had to call the company for a refund. After holding for 35 minutes with Instacart on the phone I was given 3 options... 1) to reship (no!) (2) credit the Instacart account (no!) or (3) credit my credit card (yep!). I am done with this company. I gave them 3 chances and they could not redeem themselves. I would rather go to the grocery store myself on the day before Thanksgiving then deal with this company again.

When placing an order, you always get a window of time for delivery. I have yet to receive my order within that window. I always get an updated message apologizing for late delivery- usually 1 to 2 hours late. Hard to plan a day when constantly inconvenienced by their inconsistent time frame. This is supposed to be a convenient service, yet constantly inconvenienced

I cancelled my order because bit was placed at 4:41pm with and ETA of 6:15. At 6:30pm I received notice that my or was delayed and a the new ETA was 8:15pm. I noticed that at that time, there was no shopper assigned to my order yet, so I contacted Instacart. After being on hold for over an hr I noticed that Sherell was my shopper. I immediately messaged her to let her know I did not want the order (now it's 6:30) she agreed and she began refunding the 4 sandwiches I ORDERED BUT BEGAN ADDING HER OWN ITEMS. I caught the first item (life savers) and she quickly refunded it but she then proceeded to add Little Debbie cake, and as I was messaging her about that… she quickly closed out the purchase and immediately marked it as delivered. Sherrell was very dishonest. I had to report her to Instacart for stealing. I canceled, and instead of closing my transaction, she added candy, cake AND A TIP! Then closed out my order and marked it as delivered. WHICH IT WAS NOT… she had no idea that I was screenshoting the whole interaction between her and I. SHERRELL B. SHOULD BE FIRED! Instacart has since refunded me and provided me with a small credit for my experience.

In addition to the tip, which is important, customers are charged a service fee which varies according to the amount of the bill. I spent $125.and I was charged $11 and change for service fee, that's too much. Whole foods charges less than $10 fixed fee and the customer gets the items in a few hours. I've gotten my items with Instacart on the following day., Which I don't really mind, the service fee is just too much.

Only tried them once and never will again. The reason I went to them was their "same day delivery". I was waiting on an order from another service that wouldn't arrive till two more days. I needed food NOW.
So I placed my first order with Instacart via their web site. They gave me a delivery time of 3 hours from when I placed the order. About 6:30 pm,
6:30 came and went and I got an email saying they were running late. Delivery pushed back to 8:10. I could wait that long.
Make a long story short, they pushed it back again to 9:30, said my shopper had to leave so they gave it to another shopper. Oops, make it 10:30.
In the meantime the price of my order had sunk from $79 to $55, with NO EXPLANATION. I assumed some items were not available ($25 worth of items) but all the things I ordered were still on the list of my order. No explanation.
I was pretty much done there, but I decided to call their help line. I was on hold for 45 minutes and no one ever picked up.
I downloaded the app because they kept saying in the emails that if I wanted "real time" updated and further details I needed to use the app. The app told me nothing about why the order total had changed. In addition, it told me my delivery had been rescheduled for "tomorrow - sometime before 11 am". Could be 7 am I guess and they would have woken me from a sound sleep, but more likely I would've gotten an email after 11 am that due to unusual volume, my order would be there at 3 pm.
I didn't stick around to find out.
Canceled.And they tell me it's going to take 5-10 business days to get the refund of the money they already charged my credit card.
Great people. Just great. And I'm still hungry.