InstacartReviews 2,486

We ordered Horizon Organic Vanilla 10carts of 8 milk boxes on Whole Food Market website, the package was delivered on Thursday (01/5/17) around 7:00pm. We opened the bags and found out that the expiry date was within two to three months and we needed longer expiry date so we packed quickly and drove to Whole Food Market to return just to be told we have to contact INSTACART. We contact them that's when all lies after lies, promise to take back the items ends up our request was denied. We've never seen a most dishonest company and terrible customer service, each one telling us different story. INSTACART CO. Deserve zero rating due to the way they rip customer, if we've bought these items from Whole Food store we wouldn't had this problem of returning them. Just to be sure on Whole Food website INSTACART does not state that no returns! Please do yourself a favor stay away this company INSTACART.
Eunice A.
Summit -NJ

From the moment I started my order online there were nothing but problems. The coupon I was trying to use whose expiration date wasn't until days later was showing as expired. Called, got it handled. Next, everytime I placed a discounted item in my cart when I went back to my cart the price had changed. It did this no exaggerating 10x's, spent about an hour on it. Next the store, if they are out of an item it is at the shoppers discretion what it's replaced with & they were ALLLLLLLL the way off twice! Then I get the groceries and the price you're charged is different (higher) than what is in front of you. No bueno. So you call customer happiness expert who isnt happy at all & tell them the issue. They offer an instacart credit. I think not, after the experience I just had I am sticking with Wal-Mart. Nothing but pleasant experiences with them. They did credit back my card when I made it clear I would never use their service again. So not worth the headache. On the bright side, my shopper was a sweetheart. But i still have to go grocery shopping when i was hoping this would cover it. I saved neither time nor money

My experience with Instacart is through Petco where I do a large monthly order. I am aan older woman dealing with stairs and heavy products like cases of wet food, litter, etc, meaning I always ask for delivery as can't do all that lifting myself.
Instacart doesn't match the customer with a store in their area, offers coupons in the on-line order form that are sold out at the store they go to, make substitutions at will that don't reflect either what is ordered or the coupon savings, and think they can get away with delivering partial orders at higher cost than what was ordered, necessitating reordering and paying again for delivery which includes the "Shopper", their service charge and a tip... on the average over $40!. When Petco offered in-store delivery it was at a flat fee of $12. You loaded your cart with what you wanted, paid for it plus delivery and got it within hrs and paid a tip...$17.
No Thank you!

So I had my very first experience with Instacart was great and decided to order a second time. The second time they rescheduled my order last minute to a later time and which I was unavailable. I had to cancel. I thought, whatever it happens! Third time I place my order before I left for work at 7:30 in the morning and had it scheduled to be delivered between 7 PM and 8 PM at night. 8:30 PM rolls around and I called customer service to see if it was still coming. The rep told me my order was unbatchable, which apparently means there were no shoppers in my area, yet I received confirmation that my order had been received and I did not receive any notifications that they were not able to do it or had to reschedule. Offered me a five dollar credit. Thanks? Not to mention their app is poorly made. It's like they know they're terrible because there's nowhere on the app you could get in touch with a live agent. Great job Instacart for making people's lives more convenient this is the service that you provide yet you do the complete opposite of that.

It's convenient to order from instacart and has an easy to use UI. However, I was brought in by the shiny offer of $10 and free delivery. When I went to use the coupon it took off the $10 then when I went to check out told me that my delivery had expired! Then it prompted me to select delivery options which was -- guess what, $10. So, basically tricked me by giving me one and not the other. They're not all bad, but unless it's far/inconvenient, I'd recommend you do your own shopping.

I used them in Georgia to buy from Costco. Their service and convenience was 5 stars but when I compared the prices I paid through instacart to the store prices I was not happy about it. I paid $165 for $132 in groceries and that did not include my tip for the driver. That's about 25% more which defeats the purpose of shopping at Costco but it was definitely convenient for a single dad! I did read that some stores have in store prices so that might help.

Instacart managers discriminate. I experienced intolerable harassment and stalking at work. Setups were at the stores where I shopped and also at the addresses where I delivered groceries. Instacart managers brought their own customers to stores and did setups. They cursed and called me names in stores where I shopped. Also, after the delivery of groceries they followed me in their cars to intimidate me. This company need to be sued and be closed since it violates shoppers' rights.

I really depend on grocery delivery services, as I live in an area without a convenient grocery store. I use Peapod (not same-day, and for some reason, has very little fresh meat or seafood), Amazon Prime Now (shops at only one grocery store in my city, and the software is very inflexible), and Instacart. I use Instacart the most, even though, in many ways, it's the worst of the three services. I like that I have my pick of six or so stores, but the accuracy of the shoppers is VERY poor. One problem is that, unlike Peapod, they have a poor catalog system (plus, the catalogs of the stores that you can choose from vary in completeness and accuracy). If you click on "baby back ribs," as I did recently, with a photo of a slab of ribs, you may or may not get what is pictured (one time, I got a small slab of plastic-packed ribs, another time I got short ribs of beef!). In the case of Peapod, what you see is what you get. I'm sure the software is correlated to a bar code, which then appears on the item on the shelf. With Instacart, the photo bears no relation to anything (I just saw a listing for ground beef that had a photo of a jug of orange juice!), so interpreting the request for an item is up to the shoppers, who are no doubt very rushed, and often don't know anything about food (one young man didn't know there was a difference between an"eating" and a "juice" orange).

The good thing is that customer service is very responsive, and when the shopper messes up, they'll rush a replacement within an hour, and give even you a credit off your next delivery (though you usually have to ask for that).

I tried this once and it wasn't a great experience, but it was a new service and I love the convenience of it, so I thought I'd try again. Here's the issue - the Instacart website/app does not have real-time information on what's in stock in their stores. Unlike Peapod, RocheBros, and other grocery store driven apps. So you're shopping, creating your basket and place your order, expecting it's a done deal and you'll go back to work and have your groceries delivered later that day when you're done working. Well, what happens? You get ******* text messages letting you know almost everything is out of stock and they offer replacements. Sometimes good replacements, sometimes awful. You can keep trying new substitutions, if you have time to constantly log in and update/verify. In the end, you get about 30% of what you actually ordered. I don't know if it's the shopper's lack of interest in looking through the stores' products, or if the stores really are out of all the things Instacart lists on the website. Either way - I have to spend time and more money to go to a regular grocery store to fill in the gaps of what's missing. It is not a time saver and you're spending money for delivery fees, service charges and tip, so it ends up costing WAY too much for very poor service overall. I tried twice at home (once at the office) and I'm officially done. I liked the idea of having a variety of stores to choose from, but this just doesn't work. I'm going to stick with Peapod.

Don't order eggs. Evidently the shoppers don't checked for cracked eggs. Ad says prices are same as store prices. Not true. When I asked why I'm being charged more than what the receipt shows, they admitted there is a markup on store prices. Instead of offering me a refund for items I did not receive but was charged for, they gave me a credit for future purchases which does me no good because I don't plan on using this service again.

I'm visiting my out of town boyfriend and I don't have a car. I needed to do some grocery shopping because our diets are different. I decided to Google grocery delivery and found this. They honored my coupon, I got the $10 off and free delivery, Maria substituted two out of stock items very appropriately and I was given the choice to approve, choose another item or cancel. Delivery was scheduled for 10 - 11 a.m., and she was at my doorstep at 10:25. She was very friendly.
The only thing I wish I'd done was notice which stores offered the in-store price; the store I chose had quite a mark up. I know for next time, though, and depending on delivery cost would definitely use again in my home town of Atlanta. Hopefully the service will be as good there.

We decided to try out instacart to prepare for a busy week. Almost half of our Central Market order was incorrect. After talking with Elizabeth, Aaron, and David in customer service for over 30 minutes, they refused to issue me a full refund, even after admitting they provide a full delivery service and "dropped the ball" on my order. I will not be using this service in the future.

I had surgery. Used Instacart once to deliver groceries. There were errors made on the delivery, but worse than that, I found a $149 charge pending on my credit card. It had nothing to do with the groceries - I had already been charged for those earlier. When I finally reached them they said it was a "Membership" charge! I NEVER agreed to any membership and it was not mentioned on their website. They eventually removed the charge. Please don't use Instacart unless you are desperate. Peapod worked very well for me.:-)