InstacartReviews 2,486

They continue attempts to charge me for a cancelled membeship. Even after I filed BBB complaint, Instacart responded saying no further attempts would be made to my credit card. Guess what, they made another attempt. I finally called Discover today and since I've done my best to stop Instacart, Discover will make sure the payment won't come off the card. I'm going to file a complaint against Instacart with the state attorney general's office.

Title says it all. Turns out, some grocery stores charge a premium to instacart users. Turns out instacart will sometimes lose your order and do nothing. They also consistently overcharge me for items and are A**HOLES about correcting it. I've had problems with literally every order. Including one time where the driver said he'd be back with something he forgot and never showed. Worst part? They won't cancel your membership early when you realize what a scam it is

I have been using Instacart for a while and have had problems a few times, but today was absolutely ridiculous! I ordered $188 worth of groceries. They were supposed to temporarily authorize the card for $225 but actually, they charged me $225 twice, on top of the charge for $188. I called and talked to a very rude woman who was very vague and said that the transaction team would email me. After waiting for quite some time, I called and demanded to speak to a supervisor. The (very rude and unhelpful) supervisor informed me that there was nothing he could do to help me, and that the transaction team would email me in up to 3 business days. IT IS FRIDAY! This is absolutely unacceptable! I do not have the money to just give them $450 without getting an immediate refund. This is a mistake that never should have happened, and the fact that they were rude and lacked any empathy about their mess up, and did nothing to get my money right back to me is completely unacceptable. I am now out $450 until they can get my money back to me at their leisure. Worst customer experience I have ever seen. Absolutely furious! I use Instacart because I don't have a car, not because I'm some rich person who likes to throw away money.

Overcharges for items themselves even though one pays for delivery and tips.
Walmart Grocery charges the exact same price for each item that you pay in store and does not allow their employees to accept tips.
So Instacart and Publix are ripping off customers to the maximum and these needs to stop. Prices need to be the same as in store and then the customer would pay for delivery and tips but having the prices on items jacked up immensely should be illegal.

I was charged $14.89 for three chicken breasts that had been marked down at the store to $6.98 due to the expiration date. Other items totaling over $20.00 were also overcharged. I sent pictures of the chicken and the receipt to Instacart at their request when I initially complained and was told they would get back to me. When they didn't respond, I called them and Jonathan told me "that's how we make our money". Don't waste your money!

What a disappointment. Ive used instacart for over a year and never realized they were up charging me in every single purchase.
The last purchase came in with a paper receipt (by accident). My surprise was that the paper receipt was for $15 less than the instacart charge on my checking account. When I called, they said that is their pricing policy. Basically you get an estimated price on their app. They pay the true price at the store, but charge you their own price. Wow. So disappointed. Cancelled my subscription today. I dont do well with dishonesty and unclear rules.

They missed several items on my very first order, and will only give a coupon for reimbursement, instead of doing the right thing by REFUNDING the missed items to my cc. Could not get the refund taken care of using their website... you have to call them and wait on hold just to get YOUR money refunded. Man on phone was very rude and kept interrupting me when i was calmly explaining my situation. They have no interest in hearing about your bad experience. Good riddence

The only plus was the driver, who was so friendly and cool! The rest was a joke! I spent hours trying to place an order, because I don't like any of their market choices. I live in Los Angeles, and prefer the freshness and prices the ethnic markets offer, all of which blows Whole Foods away! So I was stuck at home after my dog was hit by a car and required almost all of my attention. I went online to order, and it took a while to navigate the selections, but I finally managed an order I could live with, even though the price was way higher than I'd pay for fresher, locally. When I went to place it, I saw the service charge, which prompted me to google it and learn that there's a way to change the service charge to a tip, but you have to click (how deceptive of instacart!) in order to switch the service charge to a tip that goes to your driver. Not cool! I clicked and changed it and tried to place it, but it would not go through. So I called, and the lady said she could just do it over the phone. I asked her if it would be exactly like I placed it, and she assured me that it would. Well, wouldn't you know the final bill reflects she changed the tip back to a service charge, which goes to the company to distribute amongst all of the employees. Not cool. Pay your people who make your pockets greener, and it's not the shoppers! Pay your workers! Pay your drivers! They are worth it because they make your company! Were it not for your shady website, I'd be ordering again from you because the driver was so cool. But your company and it's deceptive website are the reasons I won't be ordering again, plus the fact that the stores you offer put out Made In China packaged junk, which makes Whole Foods a far cry from the Mrs. Gooch's it once was!

This was my 1st and last time using Instacart. I wanted to surprise my wife and her friend that had just officially entered remission of her breast cancer on their vacation to our place in Florida.

I made the order, included detailed instructions for delivery and paid for the order. On the day of delivery nothing came. This was strange as I had received an email from the delivery driver to say it had been delivered.
I eventually called down to see if they had received anything and they had not, then I called the front desk to see they got it and still nothing.
I emailed 3 times with nothing more than a auto email reply. The next morning I tried again with the same result so I resorted to public shaming on Twitter to finally get a response (which was to email the same "help" email that I had sent 4 emails to already).
I finally got a email response after again resorting to twitter and they said they spoke to the driver and he had said he tried to call as he was lost. That is a total lie as I had my phone with me 24/7 due to my job and there were no missed calls, or messages. Try again pal!
They then said they would refund me. When that happened 3 days later, the amount of the refund was $2.48 less than I had paid.
Now let me be honest, the $2.48 is insignificant but the principle of paying for a service I didn't even receive is maddening.
I got back with my Email "helper" and explained that this wasn't right and I was told to call my bank. What a cop out... washing their hands again of the issue.

I will never use this company again, they turned what was to be a good intended gift into a frustrating, time wasting and frankly a good lesson in what not to do in customer service experience.

Good luck Instacart... you're going to need it with service like this!

I called to question why Instacart was overcharging me $10 more than the total of the actual items labeled and valued I ordered. Instacart came up with BS and place blame on some HEB stores mark up their prices for the fee for instacart shoppers to go into HEB stores... seriously? HEB have curbside service for FREE where HEB shops and delivers grocery items to curb for consumers. HEB does not do that. This company practice is dishonest, liars, cheaters, and have no integrity. I canceled my membership for the wrong morals, ethics, and practices of instacart. Dont support them. #Outraged

I would like to share my experience

First and for most the worst
Company I have ever seen

I sign up they they welcome
You make
You feel special part
Of
The team. They make you download the app they make you go through this whole process and then you have to wait to get your credit card the worst part is that they keep on sending you emails to complete your application but you cannot because you have to wait for the card to arrive and put the Numbers of the credit card to proceed to your final step. Then they send you another email to complete a alcohol procedure you do that then they see congratulations you passed your test and now they say that youre good to go to start work I finally get a few shifts and I received an email tell me that my shifts are canceled due to my background check still pending. This company checkers that everybody is using like Uber Lyft its a generic company that everybody is using and Ive had a bad experience with them Ive waited almost 2 months to be approved come to find out that I was approved after three days but on the website it still said that it was pending terrible service undependable I wouldnt trust him so heres my bad experience if you know that you have to go through a background check why do they said you the credit card when you do not know if you have passed the back ground check. Thats stupid. I have send them several email and all i got was a complete different answer. They are so messed up as a company that they clearly do not communicate with each other. Now I have another shift and Im wait to get another emai tell me that my back ground check is still pending and they will pull the shift away from me. The funny part is that they send me emails to go pick up shifts why would you do that if my background check is still pending clearly theres no communication in this company was company to do business with I would recommend our business to stay away from this Instacart