imprint.comReviews 2,316

Website was frequently difficult to naviagate when we were selecting text and graphics. Had to redo several times. We did talk to an expert when it came to the billing. That too became difficult. The process took much too long and was frustrating. Company said we ordered 2 banners, we only ordered one but had to pay for 2. We were assured delivery by a certain date. Instead they came a day later which was after the event. They still would not refund price of second banner.

This company has a huge banner at the top of their website that reads TWO DAY production and fast shipping. I inquired about my order after noticing the order status has yet to reach production after 7 days. The chat-bot told me that the "fine print" terms and conditions read that only rush orders are produced in two days and they would gladly upgrade me to rush for an additional fee. When I said no, nevermind just cancel my order, they said there would be a cancellation fee. Basically, they take your money, leave your project sitting there and extort more money out of you. They will hold your project "hostage" until you pay the upgrade rush fee or simply just take your money through the cancellation fee. So I've paid for my order and received nothing. They said for non-rush orders they don't ever guarantee a ship or receive date. SO basically, they will keep my order there indefinitely until I pay the extra rush fee. I am reporting them and filing a complaint to the BBB. Save yourself the grief - DO NOT USE THIS COMPANY!

I wish I could give ZERO stars! I placed an order for some yards signs on Friday 4/17/2020. I paid for ONE DAY production. It's now 4/23/2020 and the signs have STILL not shipped. They tell me the signs have been printed and will not ship unless I pay an extra $119 for expedited shipping! UPS is 2 day ground to me from their facility! I DON'T NEED to expedite the shipping JUST SHIP THE F'IN SIGNS! This company is VERY DISHONEST! DO NOT DO BUSINESS WITH THEM!