On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
ImpactComputers Reviews Summary
Impact Computers displays a mixed reputation based on customer feedback. Positive sentiments highlight the efficiency and helpfulness of staff, with some customers praising the availability of hard-to-find parts and reasonable pricing. However, significant concerns arise regarding product quality and transparency, with allegations of misleading sales practices and stock inaccuracies. Customers frequently report issues with order fulfillment, delayed refunds, and inadequate customer support, leading to frustration and distrust. Overall, while some experiences are commendable, recurring complaints about unethical practices suggest a need for improvement in customer service and operational reliability.
This summary is generated by AI, based on text from customer reviews
In general, the service I received was absolutely perfect.
The rep I spoke with was by the name of Jose. He was very polite and answered all questions having confidence in the information he provided.
Excellent way to do business.
This company is a joke! Just like many other people, I ordered a part that showed they had in stock only to find out days later that they don't have it. When I called to complain, Yuri just laughed and said Sorry, just order it from someone else. I ordered something from in 2012 and they screwed up that order too. Against my better judgement I ordered this part hoping they had changed, but they haven't. This is a Mickey Mouse operation and they don't care about customer service at all. They never know what they have in stock. DO NOT ORDER FROM THEM, you will regret it
Friendly staff, great prices and they had what I needed in stock both times. A+ in my book.
Excellent service. Impactcomputers had a paper tray for my HP printer that HP didn't have. The price was very reasonable.
After calling several companies, Impact Computers was the only one who had the part we needed. The gentleman I spoke with was efficient and helpful. I will use this company again if I find that I have a need.
Needed to order a cable and ship it overnight using my company's account. I called and was helped through the process by a friendly employee. Got what I needed delivered on time as requested, and was treated well.
I won't buy from this vendor again! This company appears to practice unethical and illegal BAIT & SWITCH sales practices. Check out all the negative reviews on this and other sites!
Purchased small computer cable online and paid by paypal - vendor paid, acknowledgement email sent by vendor. 1 week later, I receive a phone message and email from Julissa in Sales telling me that the price had gone up and I had to pay more to get the product- AFTER THE SALE WAS COMPLETE.
They say a refund is coming. I haven't seen it yet
Complaints pending with PayPal, Yahoo, State Atty, and Feds
Buy from this company at your own peril. My opinion. YMMV.
Tucson, AZ
Impactcomputers rips customers off. Tells you it's new when it's used - Never, ever buy from Impactcomputers.com. They are out to rip you off.
The lie about the quality and condition of the products they are selling.
Then they give you a hard time about getting a refund.
STAY AWAY!
From the business
IMPACTComputers.com is dedicated to the business of replacement parts distribution for Hewlett-Packard (HP) and Compaq. We are primarily an outsource facility that assumes the major responsibility of supplementing the existing channels when they fail i...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members