iHerbReviews 1,053

I received one product of the 2 I ordered and when try to contact them says I have no order. Can't talk to a human and all emails come back. DO NOT ORDER FROM THEM

Update: package arrived this evening, thank you.

Is this company a scam? Will I ever receive my order? My package has been waiting for courier to pick up for over a week. Customer service is useless. I will have VISA reverse the charges. Regret buying from iHerb will pay more and buy from Amazon instead.

Four out of five products ordered I had no problems with, and the packaging, time arrival to my door were excellent. Just the one product, NOW Essential Oil, very well wrapped, had lid problems i. E. the inner lid was cracked and spillage over label was very evident. Otherwise I would be happy to order the other four products and look at others except the NOW products.
Looks like I ordered from iHerb on 13/1/22, Order No. *******, and expected delivery date was 31/1-15/2/22. Received order on 25/1/22 - can't be unhappy with that.
Just one other thing, a bit of confusion with regards payment in what country currency. IHerb needs to make clear what currency a payment is made in when ordering from outside the USA as I thought I was ordering from a NZ/Australian outlet. I did not realize that my payment was in American dollars or that I was ordering from the USA. It made what I bought quite expensive.
Cathrine Brougham

IHerb does not have a contact number. The chat service doesn't help. I sent several emails. My account was "blocked due to suspicious activity" (no idea why) and the order did not arrive. The chat does not work. The following request numbers were created but not resolved:
- 17 January: Request #*******
- 19 January: Request #*******
I have followed up on multiple occasions but still cannot access my account.
Also, I do not know when my order # ******* will arrive as I have received no updates and am very frustrated with the poor service.
There website has all 5 star reviews which is impossible and a red flag. Wish I read these reviews before I placed my order. READ THE REVIEWS, then leave iHerb.

My order was well over $70 and their website promoted FREE delivery to NZ for orders over $59. But when I got to the checkout and tried to pick the Free delivery option, their website did not allow me to proceed and was forcing me to select the paid shipping by DHL. I contacted their customer service and they wrote to me saying there is some issue with the website and that I should select the paid shipping and checkout and they will refund me the cost after I placed my order.

I believed them and did so. After I placed my order, I emailed their customer service my order number and requested for the refund of the shipping costs I paid. Their customer service wrote back and said they have 'requested' for a refund to be processed. I waited several weeks and still havent received the refund. Contacted them several times asking when I was going to get back the refund for the shipping costs. They went silent on me and never responded. I still haven't gotten my refund and it's been more than a year.

I believe they are scamming their customers by making them think they don't have to pay shipping, tricking them into thinking they will be refunded the shipping costs when it fact, they never intended to.
I would rather pay a much higher price for the same product from a company that behaves ethically and with some integrity. I have reported them to the NZ Commerce Commission.

For anyone else who has been cheated by this company, I advise you to please report them to the commerce commission. If enough complaints from different people are filed, this will get picked up as serious issue to be investigated by the commerce commission.

They do not have the best customer service

There is no phone number to call them. They have an automated chat line that is totally useless. You do not get to speak to a person it is just an automated system.

When you try and login your password doesn't work and they're supposed to send you a temporary code to your email and that never works either. Highly frustrating.

My order is a week late and I have no way of contacting anyone at the company.

After contacting the BBB, I did finally get my order and they didn't charge me so they get another star

Order never came in. Ostensibly there was an attempted and failed delivery, but instead of trying again at a later date like normal people, their carriers will return it back to sender.
However, I'll give 2 stars as I was promptly refunded following this incident (I had to put in a request, it was not done automatically).

This company ship me totally wrong product. They don't have a customer support phone number anymore. I've been told every day this week that my reshipment would come out the next day. It's now been over a week and the reshipment has not come yet. In fact it hasn't even been shipped. The only way to get customer service is through chat support. And every customer support agent you get tells you something different. I have sent like three or four emails and they never reply back. They had no problem taking my money. But they seem to have a big problem with free shipping the proper order to me. I will never use this company again

IHerb used to be a good service that I liked to use in the past. They have gone to $#*! unfortunately. The order flow is broken in multiple places, and if you're lucky enough to get an order through, it's delayed by several weeks. AVOID.

Very first (and will be the only) order with this shady "company." I received a box with the products I ordered. I pulled the box out of the mailbox and heard the glass bottles clinking around against each other. Upon opening the box, I find one thin paper bag used as packing material laid on top of the glass bottles that have been rolling around loose during shipping. Inside the box, along with the bottles, is an unidentified white powder spread throughout the inside of the box. As a person with multiple allergies to foods and medications, this is not something I want to be handling, but it's coating the bottles, too. The bottles, though the seals are still intact, are definitely not full and the labels are stained from the product that has leaked out of the bottles. Took pictures of everything to request a refund and was denied by their "review team." Seems really suspicious to me that a company that sells vitamins and supplements has so little regard to the health, safety, and well being of their customers and zero intentions of standing behind their products or shoddy shipping practices. I'll be notifying me card company to have the charge to my card reversed. And I'll include the same pictures that I showed to these scammers and that I'm adding to this review. They're never getting my business again and I'll shout from every rooftop I can find to stop anyone else from ordering from them.

I ordered two things from this website. I expected them to come on the date they said. Instead, they make you buy from them, then go back to their website and put more money into another charge in order to "certify" your order. I tried to follow the rules and go back in to make the charge. It wouldn't let me and the order got canceled. Figure it out Iherb, you notice all the other safe to buy from sites don't make their customers go back into and put more money on their charge? No website I have bought from has ever done that. Take your money elsewhere.

Fraudulently accessed my paypal stole money put me on a payment plan, I have never ordered or recieved a thing from them.

I made a purchase and received a message that the package had been delivered. I went to the delivery information and there was a delivery picture of the package sitting in front of someone else's door. I let them know that it was delivered to the wrong address and requested a refund. They declined to give me a refund! So they kept my money and just let their delivery service deliver the package that I purchased to someone else. I will never purchase from this company again.

I ordered probiotics on December 21/2021, funds were taking from my MasterCard on Dec. 22/2021, on December 24, I received an email form the company told me that the order was cancelled, reason: no payment was received.
Tried email to them, always was rejected tried to chat with them, seems like don't know how to answer my questions but kept asking me for the order no.
You are not getting anywhere whatsoever, the only thing I can do was to dispute my payment.
The process was so frustrated, guess I should never order from this place ever again.

Became joke of a company since acquired by South Asian party. Zero problem solving, zero. Unprofessional, incompetent, unfriendly.

Can not talk to them. Was Unable to checkout with Paypal 2 times, so used Visa. It looked like it went thru, but instead of a confirmation, got an Email that items were left in cart?
Sad. Get your act together or quit advertising.

I purchased an international order which never arrived. I called the carrier and was told that the product couldn't make it through customs and could never be shipped (at other websites they TELL ME THIS BEFOREHAND). I filed a return on the iHerb website, got a success message immediately... only finding I was returned a total of $0.00 and the transaction is complete! WTF! I emailed them but now reading all the reviews, I don't think I'll ever get my money back. This is the most ridiculous online experience I've ever had.

Update: I got an email back from customer service. They say there's a glitch in the system. After a few hours, I got my money back to my account. So I added a star to the rating. I now give iHerb 2 stars.