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IGVaultReviews 467

2.2

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IGVault Reviews Summary

IGVault has a rating of 2.2 stars from 467 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IGVault most frequently mention customer service, fortnite account and original owner. IGVault ranks 96th among Virtual Goods sites.

service
173
value
170
shipping
162
returns
168
quality
170
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GB
1 review
2 helpful votes
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DO NOT USE
June 16, 2019

Purchased account, after a week, the account does not exist (seller took it back after guaranteed time)

Date of experience: June 15, 2019
Germany
1 review
0 helpful votes
Follow Marvin D.
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Even 1 star is too much.
IGVault has a 7 days guarantee for the account. After exactly 8 days the owner withdraws the account. The support only ignores you then.

The same happened with 2 accounts, I now hope on PayPal that I get the money back.

DON'T BUY FROM IGVAULT!

Date of experience: June 1, 2019
Germany
1 review
0 helpful votes
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Sad
May 30, 2019

I bought an fortnite account for 140$ and after 2 days i can't login anymore and support ignored me and said i should deal with it.
Im really sad that i doesn't looked at reviews before buying.
When you want to buy something,
Dont do it!, its a pure scam.
And those 3 300 5 stars reviews on their site are surely bought

Date of experience: May 30, 2019
Texas
1 review
2 helpful votes
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DONT BUY FROM IGvault
March 13, 2019

Should have looked into the reviews before buying.
They live support will just trick you
Bought an lol account and couldnt log back in in few days
They just ignored me and told me to deal with riot lol

Date of experience: March 13, 2019
France
1 review
1 helpful vote
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They sell hacked accounts OR accounts which have Real ID enabled, which makes it easy to recover for the previous owner with their ID card.

Tried to buy one OW account, got access to it then I got logged off by someone I guesses was the owner and a few minutes later the account was suspended. Does the seller scammed the site or did the site sell an hacked account, who knows?

Maybe they don't check accounts they sell to see if there's any way owner can recover it, either way it's a scam and you absolutely don't want to deal with them.

Needless to say I didn't get a refund

Date of experience: January 28, 2019
Poland
1 review
1 helpful vote
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Scammers. Do not buy there anything. I bought there key, but was used already by someone else. Support was just playing on time with me. After last email from support I didn't get any answers from them. Those guys are all connected to shady bussiness. Here is last mail I've got from them:
Dear customer
We are checking for you. Please wait in patience. When we have the answer, we will contact you. Have a nice day!"
Best regards
IGVault

Date of experience: November 1, 2018
NL
1 review
1 helpful vote
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Lies and Delays
October 11, 2018

Terrible customer service, i ordered a star citizen ship and was lied to several times by customer support about the order, first the supplier was asleep, then awake but not online, then there was no stock, then there was stock. These morons give you the run around, clearly this business is a scam or a front for a money laundering organisation, don't buy from these POS.

Date of experience: October 11, 2018
Australia
1 review
2 helpful votes
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Horrible service
August 22, 2018

Bought a product that stated delivery for 5min - 6h. They then tell me that it will take a couple days so i ask for a refund. They told me that they accept and it will take 2 - 3 days for the refund. About 2 days later, the product arrives in my game, and they refuse to give me a refund. Despite me copy and pasting their TERMS AND SERVICE on refunds. Which they said no.

Legally and moraly this is the worst place to get anything from. Very dodgy.

Date of experience: August 22, 2018
AE
1 review
0 helpful votes
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Scam site
August 2, 2018

Ts to risk if buy account in this site > I bought account After 3 days they Changed account information > I continue to call them every day asking for a new request ( procrastination) They have no credibility. You will be delayed for a week, Then they tell you we give a guarantee only for a week

Date of experience: August 2, 2018
Michigan
1 review
1 helpful vote
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Dog$#*! company
July 11, 2018

I've written probably 5 reviews for this company in the week I've waited for them to deliver. Says on their website 24hrs is the maximum amount of time it takes to get your product, and most other sites get it to you within a few hours. But no 7 days now and nothing just lies from customer service that they're "getting in contact with supplier" and they'll have it to you in a day."

Date of experience: July 11, 2018
California
1 review
0 helpful votes
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I nought a LOL account because I don't want to level another account. However, the account got banned due to level botting within 2 days. I contacted customer service through live chat and provide all the information ( screenshot, username, password). The lady named "melinda" keeps telling she cannot log into the account, which is kind of bull$#*!. I am able to log into my account, but the screen account suspension showing up. Very very bad customer service and they lie about it. I am going to copntact paypal to cancel all of the transaction.

Date of experience: May 23, 2018
NL
1 review
1 helpful vote
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I bought an Overwatch account and my license has been withdrawn because the owner of the credit card asked for a refund, this is a scam operation. The idea is cool, but it's just a rip off. Buy a retail in discount and you're way better off

Date of experience: May 21, 2018
Michigan
1 review
0 helpful votes
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Total ripoff
May 11, 2018

You will not get your purchase I argued back and forth i waited 24 hours itried to contact them there is no live chat all of that is fake the support contact email fake

Date of experience: May 10, 2018
Italy
1 review
1 helpful vote
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Lost money
April 25, 2018

I bought 300 K coins Fifa 18 for my soon. He don't receive any coin. Comfort trade doesn't work so i ask help. They give me a procedure. I spent one full day to make the procedure receiving a mail asking me to end the transaction. At the No coin and the answer was resume that is your problem.

Date of experience: April 25, 2018
Saudi Arabia
1 review
2 helpful votes
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Basically i bought an account and it was working fine and i liked it, after the 15 days of guarantee passed the owner of the account changed the email and the password, i tried to talk to them and they said that the 15 days passed and they cant do anything ( they dont even care literally, their English is broken and they are scammers), so i tried talking to league support and they changed the email back to my proper email, anyway after 8 hours the account owner changed it back, i cant do anything cause his original email was used in this account so he can change the email whenever he wants it's so easy, i am not lying Seriously this site is so bad i'm so ashamed that i bought an account from them, i used paypal so ima try to get a refund tho but just stay away from this site.

Date of experience: April 5, 2018
NL
1 review
2 helpful votes
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MOST $#*!ty service you can get. I bought an account here, the past owner recovered it back. They wont help me nor $#*!. They keep saying the manager will check it. But still after 2 weeks no reply. Live support are some random chinese ppl who cant speak proper english... just keep away from this website!

Date of experience: November 1, 2017
Texas
1 review
1 helpful vote
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Well I recently bought 800K Coins for FIFA 18. I did it through comfort trade and at first it didnt want to work. I was helped by theyre live chat which was very helpful and fast I just mentioned Disputing the case to Pay-Pal and a new link was sent. The new link worked like a charm got the coins in about 45mins because it was a high amount. Note you need to play on the account for a couple a games you know a legitimate account youre obviously not gonna put a million coins on a brand new account. If you buy coins buy them on the weekend. And as soon as you get the coins spend them because EA will take away the coins. It usually takes them 1 day to notice on the weekend so thats enough time. They wont take away your players if its your first time buying coins. Youll just get a warning and your coins will be wiped but not your club items such as players, kits, etc... so lets say you buy 400K buy a 400K Team and wait for the warning to pop up then sell the players and the coins should be on there forever. Dont buy coins again after this warning thats why if youre deciding to buy coins go big or go home.

Date of experience: October 17, 2017
Romania
1 review
0 helpful votes
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SCAM: Never use it
August 6, 2017

Never use it for FIFA coins, they're scammers and it's not safe. I used it once was short on coins and wanted to catch up an SBC before it ends and my FUT club was deleted, with high rated squad, with players worth millions of coins, and they offered to give me 30K back!

If you want to protect your account never use their service.

Date of experience: August 6, 2017
KR
2 reviews
3 helpful votes
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Got quite few pokemon go accounts there. Fast delivery and all accounts were really great. They give you access to email so it's really easy to change email/password without the need to contact buyer. Live support is great, all people there been really helpful so far. Also they are the only sellers i found who sell shiny pokemons, if you want to buy pokemon go accounts, I highly recommend it.

Date of experience: May 11, 2017
Australia
1 review
0 helpful votes
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Useless customer support, cant even understnd english, 3 days until my issue with payments was fixed, no compensation

Date of experience: March 4, 2017

From the business

IGVault provides best offers of FIFA Coins, CSGO Skins, Pokemon GO Accounts, WoW Gold & MapleStory Mesos. Secure Payment, Fast Delivery & 24/7 Live Support!


igv.com
Shenzhen, Hong Kong Island, China