iD MobileReviews 24

The customer service and whole experience received from iD mobile is the worst I have ever experienced in my whole life. Trying to speak to anyone who can provide you with even a modicum of understanding of your problems let along try to find or offer a solution is nigh on impossible. After 9 months of a phone not working and no solution offered iD finally agreed to let me exit the contract free of charge as even they realised how pathetic the service had been. But true to form iD didn't even keep this promise and charged me the exit fee (full cost of contract remaining) anyway after I returned my handset as I was told to do. I can't stress enough how bad they were from start to finish and hope no-one ever buys another phone with them and has to go through this. Unbelievable

Took out oay monthly contract on 7th July and received no service, so cancelled on 14th July.
Was told final bill of 89 p would be taken from my account. Told them wasn't paying as never received any service from you, said they would waiver payment... today checked bank and payment already taken. Must say I am absolutely furious and would not encourage anyone to sign up with iD mobile as worst mobile provider I have ever experienced.!