IdentogoReviews 135

I made a appointment and arrived to a note on the door saying "system is down". Never received a email, or phone call/text. Made a second appointment downtown two days later and the same experience. Calling the place is a joke, your on hold for 15 minutes,! Then told call back later, and it doesn't matter what time you call, it's the same. Use their jacked up website is even a bigger joke than calling. Third time was a charm, I got my finger prints done. I'm using MACHS for the Missouri Nursing Board. I had them done on July 1,2020. And today is July 15,2020 with no results. The system says " being processed"? I can't work without them and had to pass up several lucrative job offers because of this crap company. All my other paperwork is completed and has been processed by the board for weeks. Missouri, highway patrol, FBI, TSA, Hazmat, get rid of these idiots please!... update-Today it's July 28, anD yesterday I finally got my results. What was the long delay? I paid $21.50 for "mosiers" and found out I needed It done specifically for the Board of Nirsing? I made numerous phone calls trying to find out the problem. Had to take a second test and pay and additional $41.50? I specifically told them from the beginning what my test was for. I got ripped off, lost jobs, while sitting on my $#*! waiting to go back to work. I hate this company!

First appointment was at a location where the clerk just decided to close up shop for the day at lunchtime. No one called to say my appointment was cancelled. There were six of us waiting (all with appointments) and one poor woman had driven two and half hours to get there. After waiting on hold for over an hour, someone at Identigo finally answered and just said "sorry, we have no idea where they are, would you like to reschedule somewhere else?" I found another location and got fingerprinted, but now I can't find where my fingerprints are. I call the contact number and am told to press "8" to speak to a representative, then am quickly told no one answered that extension and get sent back to main menu. I literally have NO idea where my fingerprints are being sent (they were not requested by an employer, but are needed for a license) and no idea how to get a human to talk to me. Will they be emailed to me? I guess I will just keeping hitting different numbers and hope someone will eventually answer and give me some clue. And the website is useless.

I can only assume that they have stepped up there game because of the previous reviews. I had an appointment this morning at 9:40 and arrived at 9:30 everyone was wearing mask, I was greeted at the door by Stephanie. Went to reception desk where the guy there reviewed my documents, and handed them off to Mrs Stephanie who had me follow her to her office and the whole process was smooth and nothing like the reviews I had read before going. Great job Mrs. Stephanie. Keep seeing the Light!

Their website does not specify anything. I called over seven numbers with NO customer service, and the one person I got was rude and hung up on me. After I tried to explain my situation but he offered no help and only said sorry he isn't responsible. I lost $150 because of no clarification from them or their website. DO NOT GO HERE. I am out $150 and time. They don't give any information before the appointment or during. I even tried going in four times which led to a waste of time and gas. They are a bunch of scammers who have completely screwed me.

I went to one of their facilities in Parker, CO for digital fingerprinting after the state of CO recommended it for licensure. I questioned the quality of the prints taken by their tech but was told there wasn't a problem (the machine approved them). It has been over a month and there has been no report provided, there is no one to talk to and their site keeps saying that the prints "are in process". $50.00 down the drain and more delays in getting licensed.

The entire chain sucks. I've been to two places now across the state, first time I had an appointment, I show up 10 minutes late they're out to lunch so I have to come back. Second time I don't make an appointment even the first place clearly took walk-ins, and they tell me I have to come back another day. I've driven 1.5 hours and I still haven't been fingerprinting. And their customer service is atrocious. That's what having a monopoly must be like, I guess you don't have to care about customer service anymore.